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Customer reviews for Shark Matrix 2-in-1 Robot Vacuum and Mop 30 Day Dock for
Shark Matrix 2-in-1 Robot Vacuum and Mop 30 Day Dock
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3.9 out of 5 stars
stars
191 ratings120 reviews
  1. 5 stars55% (105)
  2. 4 stars16% (30)
  3. 3 stars8% (16)
  4. 2 stars5% (9)
  5. 1 star16% (31)

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Showing 51-60 of 120 reviews
Nov 25, 2024
DH401
5 out of 5 stars review

Verified Purchase

Best little cleaner

Works great at cleaning my whole house

Helpful?53SVV3KZ04ON13615403755
Jan 3, 2025
Judrick
1 out of 5 stars review

Verified Purchase

Stay away from sharks

Terrible vacuum we have many robot vacuums but no sharks, no good!

Helpful?53SVV3KZ04ON13615403755
reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you aren't happy with your Shark Matrix 2-in-1 Robot Vacuum and Mop. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.Kind regards,Shark Clean

Jan 7, 2025
Wendy
5 out of 5 stars review

Verified Purchase

Great with pets

Works great! It can even keep up with a house full of dogs!

Helpful?53SVV3KZ04ON13615403755
Dec 27, 2024
Davidw
5 out of 5 stars review

Verified Purchase

Very good purchase

Works great. Very satisfied with purchase

Helpful?53SVV3KZ04ON13615403755
Jan 9, 2025
Elizabeth
3 out of 5 stars review

Verified Purchase

Its a myth saying hair doesn't get tangled !

The shark gets hair tangled in it.

Helpful?53SVV3KZ04ON13615403755
reply from SharkNinja Product Expert

Hello Elizabeth, Thanks for taking the time to leave a review. We're sorry to know that the hair is getting tangled on your Shark Robot Vacuum, this is not the experience we want our customers to have. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.Kind regards,Shark Clean

Jan 29, 2025
Mahlmann family
1 out of 5 stars review

Do waste your money

I bought this in November. I read the reviews and thought it would be great. I should have returned it right away. It took three tries to map our floor plan and still didn't get it right. I finally gave up and went with the last one. It is very loud and can only be used when we are either not home or not watching TV. It can not seem to find the roooms that I select for cleaning. It will go all over the house and then come back to the dock without even going in the room selected. On some occassions, it makes it to the room, does one pass around the edges and then returns to the dock. I feel like I have to babysit it more than a child. It is making more work, by having to supervise it. If I hadn't thrown the box away to get ready for Christmas deocrating, I would return it.

Helpful?53SVV3KZ04ON13615403755
reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave this review.We're so sorry to hear that you aren't happy with your Shark Robot's performance. We will absolutely share your feedback with the relevant teams for consideration on future products. Something doesn’t seem quite right about how your product is performing, and we’d like to make sure it’s working as it should. Please give our team a call at 1-888-228-5531, so we can help you with it.Kind regards,Shark Clean

Dec 14, 2024
Tbro1961
2 out of 5 stars review

Little to no documentation on unit operation

Bought this model a few days ago to replace our 5 year old model that is moving to our second floor. It is too early to truly assess the unit's performance. The two star initial review is based on the absence of documentation. There is very little in the box and the Shark site is useless. Regardless of which model reference I put in (UR2450WS or UR24503DUS), I end up with the owner manual for the RV2400WD. This manual does not even list this model as one it applies to. It also references a dry vacuum bin and a mopping bin. This model only has one bin for both. I tried customer service with no luck. I even tried the FB page. While I did get a response, it provided me a link that took me to the same area I was in that lead me to the RV2400WD documents.

Helpful?53SVV3KZ04ON13615403755
reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you aren't happy with your UR2450WS. We will absolutely share your feedback about the information and documentation to use the machine with the relevant teams for consideration on future products.Kind regards,Shark Clean

Mar 30, 2025
anonymous
2 out of 5 stars review

No replacement mops

The version being sold by Sam's Club appears to be discontinued and doesn't have any mop pads that fit.

Helpful?53SVV3KZ04ON13615403755
reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review for the Shark Matrix 2-in-1. We're very sorry to hear about the discontinued unit and the situation with the pads. We will certainly share your feedback with our relevant teams for reviews on the units available and their replacement parts. We kindly recommend contacting our phone support team at 1-888-228-5531 to provide you with accurate information about the replacement pads.Kind regards,Shark Clean

Jul 28, 2025
Amyp71
1 out of 5 stars review

Overpriced, not worth it!

Only have had a couple of months and it keeps giving me error message that bin needs to be emptied (IT'S EMPTY). Error 9, error 9, error 9 This thing is not worth a penny! I'm looking to return it.

Helpful?53SVV3KZ04ON13615403755
reply from SharkNinja Product Expert

Hello,<br /><br />Thank you for taking the time to leave a review.<br /><br />We are deeply sorry to learn that your Matrix Robot vacuum is continually showing an error code. Your satisfaction is very important to us, and we want to ensure you have the best experience with your unit. Please don’t hesitate to give us a call at 1 800 668 9600, and we’ll do everything we can to assist you. <br /><br />Kind regards, <br />Shark Clean

Apr 20, 2026
anonymous
3 out of 5 stars review

Not reliable

Good at the start after few months of use problem starts and don't know what to do to fix it

Helpful?53SVV3KZ04ON13615403755
reply from SharkNinja Product Expert

Hi there,<br /><br />Thank you for your feedback. We’re disappointed to hear that your Matrix Robot worked well initially but began having issues after a few months of use. This isn’t our usual standard, we understand how frustrating this must be, and we’d appreciate the opportunity to make this right. Please contact our Shark customer support team directly at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, so we can assist further.<br /><br />Kind Regards,<br />Shark Home