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Customer reviews for Shark Matrix 2-in-1 Robot Vacuum and Mop 30 Day Dock for
Shark Matrix 2-in-1 Robot Vacuum and Mop 30 Day Dock
3.9 out of 5 stars
stars187 ratings116 reviews
  1. 5 stars56% (105)
  2. 4 stars15% (28)
  3. 3 stars9% (16)
  4. 2 stars5% (9)
  5. 1 star16% (29)

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Showing 1-10 of 116 reviews
Oct 9, 2025
Mansur
5 out of 5 stars review

Verified Purchase

Glad I have it :-)

I never thought this Robotic vacuum would do such an excellent job until my nephew, who is a happy camper requested me to buy one and see how you would "Thank" this lady! I set it to run in the middle of the night and in the morning, I see a shiny carpet and floor.

Helpful?53SVV3KZ04ON13615403755
Apr 23, 2026
anonymous
5 out of 5 stars review

Verified Purchase

Using on vinyl flooring, took 35 minutes for 1 bedoom apt. Used Youtube for demos. Had to call support because I also have an account for my Shark robot vacuum only robot. I bought the Shark Mop nd Vac for health reasons. I like the matrix mapping as it is more organized in the vac and mopping. it sounds like its going to take off down the runway when it empties the dust bin. 😁

Review from walmart.com
Helpful?53SVV3KZ04ON13615403755
Oct 14, 2025
9999
5 out of 5 stars review

Verified Purchase

Shark Matrix

Thing is awesome still learning about the mopping mode but so far it is great very quiet until it empties. Got it on clearance even better.

Helpful?53SVV3KZ04ON13615403755
Sep 16, 2024
Mimi
5 out of 5 stars review

Verified Purchase

Sweep mamma

This has been a life change for us. It does everything a vacuum can take care of throughout the day. It vacuums the dog hair, which was a constant aggravation throughout the day. which was the most important issue for us. It has been such a great investment for us.

Helpful?53SVV3KZ04ON13615403755
Jan 8, 2025
Rlass
5 out of 5 stars review

Verified Purchase

iSharkie does all i did not.

This little guy is easy to setup and pretty much self-sufficient after it is. It mapped the floor and i added the rooms easily. I have a husky and so far the floors are nice and clean. It runs once every other day. I let it mop once a week and the floors actually look so much better.

Helpful?53SVV3KZ04ON13615403755
Oct 23, 2025
Patti S
4 out of 5 stars review

Verified Purchase

Absolutely glad I made the purchase!

I am so glad to have a robot that also mops! I replaced my Roomba that stopped being able to communicate with wifi or the app. It was a bare bones sweeper that I had to empty each time. Now I can go a whole month without emptying it if I forget! The moping works very well, maping my house wasn't terrible but it could have done a little better. Trying to mark where my rilugs are was a bit difficult and it still isn't perfect. I was able to schedule it to run daily at a certain time. I just blneed to fill and connect the mop head when I want to mop. Not a big deal at all! With a price less than $200 I am elated!

Helpful?53SVV3KZ04ON13615403755
Nov 3, 2024
David
2 out of 5 stars review

Verified Purchase

Shark 2 in 1

This item is nosier than my regular shark. It does not vacuum as well as my older model. Used the mopping for the first time and its supposed to vacuum at the same time it mops which it doesn't. Research others before purchasing this item.

Helpful?53SVV3KZ04ON13615403755
reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that your Shark Matrix 2-in-1 Robot - UR2450WS dis not live up to your standards. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.Kind regards,Shark Clean

May 16, 2025
Carl Smith
1 out of 5 stars review

Verified Purchase

Do not recommend purchasing this left over model

The mop solution tank became defective and keep sending default codes. Had to send it back to Shark and still waiting for the replacement unit to be sent, customer service is not very helpful based on what there equipment cost

Helpful?53SVV3KZ04ON13615403755
reply from SharkNinja Product Expert

Hello,<br /><br />We appreciate you sharing your review with us! We&#39;re truly sorry to hear about the issues you&#39;ve experienced with your Shark Matrix 2-in-1 Robot Vacuum and its replacement process. Your feedback is important, and we will pass it along to the appropriate teams for future improvements. If you still require assistance with your replacement order, please call us at 1-888-228-5531, and we&#39;ll be happy to assist you.<br /><br />Kind regards, <br />Shark Clean

Dec 15, 2025
WalmartCustomer
1 out of 5 stars review

Verified Purchase

Don’t buy from the seller

It was only the seller the product was used when it was supposed to be new. It was missing a bunch of parts. I was able to replace the parts and use it. It seems to work pretty good.

Review from walmart.com
Helpful?53SVV3KZ04ON13615403755
Dec 16, 2024
Alain
1 out of 5 stars review

Verified Purchase

Shark is falling!!

Shark is falling like any other company on the smart vacuums market, suctions power is just ok, but technology is terrible, 3 tested of the same model and 4 different issues, 1. Unable to empty debris into the dock dustin bin, 2. I can't return to the dock, 3. My front bumper is stuck, 4. My dust bin is not installed, and maybe more... Now my home is clean of block, toys, or any other obstacles and not pets, no mess, long story short, best scenario for a great performance is not possible, the most interesting part is all the errors comes on a completely open part of my rooms with not even furniture around, just plain big part of my second carpeted floor, and just few feets away for docking station. And just adding to the poor design, map function is the worst compared to other even cheaper brands. So basically I won't even pay 79.00 dlls for this device.

Helpful?53SVV3KZ04ON13615403755
reply from SharkNinja Product Expert

Hello. Thank you for taking the time to share your feedback. We genuinely regret to hear that your Robot vacuum is not functioning properly. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.Kind regards,Shark Clean