Hi Chrystal,<br /><br />We&#39;re glad to hear your Matrix cleans well, but we&#39;re sorry to hear it&#39;s louder than expected and that the mopping solution leaves a sticky residue on non-carpeted surfaces.<br />We recommend checking the Owner’s Guide available on our website at Shark Clean to ensure the correct solution and settings are being used for your floor type. Your feedback is appreciated and will be shared with our team.<br /><br />Kind regards,<br />Shark Clean

Hi there. Thank you for dedicating your time to provide your comments. We are truly sorry to know about the situation with your Robot vacuum. Feel free to contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you. Kind regards, Shark Clean

Hello Elizabeth,<br /><br />Thank you for taking the time to share your feedback. We&#39;re truly sorry to hear that your robot isn&#39;t charging, this is certainly not the experience we want our customers to have. We’re eager to resolve this for you. Please give us a call at 1-888-228-5531, and one of our product specialists will be happy to assist you and get things back on track.<br /><br />Kind regards,<br />The Shark Clean

Hi Burgos,<br /><br />Thank you for sharing your feedback on the Shark Matrix Self-Emptying Robot Vacuum and Mop. We’re sorry to hear that the battery life and mapping performance haven’t met your expectations.<br /><br />Your input is important, and we’d like the opportunity to assist you with troubleshooting to see if we can improve your experience. Please reach out to our team at 1-855-427-5127 so we can help you directly.<br /><br />Kind regards,<br />Shark Clean

Hello Kris,<br />Thank you for taking the time to leave a review.<br />We&#39;re so sorry to hear that you aren&#39;t happy with your cleaning performance of your 2-in-1 robot, and your concerns regarding the self-cleaning brush roll are completely understandable. We&#39;ll absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don&#39;t hesitate to reach out to our team by phone at 1-888-228-5531.<br />Kind regards,<br />Shark Clean