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Customer reviews for Shark Matrix 2-in-1 Robot Vacuum and Mop 30 Day Dock for
Shark Matrix 2-in-1 Robot Vacuum and Mop 30 Day Dock
3.9 out of 5 stars
stars187 ratings116 reviews
  1. 5 stars56% (105)
  2. 4 stars15% (28)
  3. 3 stars9% (16)
  4. 2 stars5% (9)
  5. 1 star16% (29)

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Showing 21-30 of 116 reviews
Jan 7, 2025
Jesse
1 out of 5 stars review

Verified Purchase

Open item sold as new

Bought this as a Christmas present for someone only to find out this was a return open item previously used. It was the last one so I couldn’t exchange. This shouldn’t have been on the shelves.

Helpful?53SVV3KZ04ON13615403755
Jan 2, 2025
SN
3 out of 5 stars review

Verified Purchase

Troubles with pet hair

Works good, but have troubles with pet hair. We need to intervene every time when it gets struck. during and after clean up, especially there is pet hair. I guess it’s fine for its price. I can’t compare it with other popular brands. Mops good thou. Other than this issue, so far so good.

Helpful?53SVV3KZ04ON13615403755
reply from SharkNinja Product Expert

Hi there. Thank you for dedicating your time to provide your comments. We are truly sorry to know about the situation with your Robot vacuum. Feel free to contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you. Kind regards, Shark Clean

May 18, 2026
Stephanie
1 out of 5 stars review

I am usually a huge shark fan, but this product is terrible. i bought it at sam's and brought it home and it did not work and I could not get it connected to my network. i contacted customer support in the send me a new one. here we are, 11 months later, and this one is no longer working. when I call customer support, they said, my warranty is over and I would have to buy a new one. i think it's terrible customer service in this product is horrible. DO MOT BUY

Helpful?53SVV3KZ04ON13615403755
reply from SharkNinja Product Expert

Hi Stephanie,<br /><br />Thank you for your feedback. We’re really disappointed to hear about your experience with the Matrix Plus Robot, especially after receiving a replacement and encountering another issue within the year. This isn’t our usual standard, and we understand how frustrating it must be when the product and warranty support don’t meet expectations. Please contact our customer service team at 1-855-427-5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right.<br /><br />Kind Regards,<br />Shark Home

Aug 6, 2025
Burgos
1 out of 5 stars review

Verified Purchase

Not worth the money!!

Battery no durable, no good mapping

Helpful?53SVV3KZ04ON13615403755
reply from SharkNinja Product Expert

Hi Burgos,<br /><br />Thank you for sharing your feedback on the Shark Matrix Self-Emptying Robot Vacuum and Mop. We’re sorry to hear that the battery life and mapping performance haven’t met your expectations.<br /><br />Your input is important, and we’d like the opportunity to assist you with troubleshooting to see if we can improve your experience. Please reach out to our team at 1-855-427-5127 so we can help you directly.<br /><br />Kind regards,<br />Shark Clean

Sep 20, 2025
Elizabeth
1 out of 5 stars review

Verified Purchase

Won’t charge

It’s says it’s charging but the battery light just keeps flashing red

Helpful?53SVV3KZ04ON13615403755
reply from SharkNinja Product Expert

Hello Elizabeth,<br /><br />Thank you for taking the time to share your feedback. We&#39;re truly sorry to hear that your robot isn&#39;t charging, this is certainly not the experience we want our customers to have. We’re eager to resolve this for you. Please give us a call at 1-888-228-5531, and one of our product specialists will be happy to assist you and get things back on track.<br /><br />Kind regards,<br />The Shark Clean

Oct 19, 2024
Hannah F
5 out of 5 stars review

Verified Purchase

Highly Recommend

Great vacuum and mop

Helpful?53SVV3KZ04ON13615403755
Sep 26, 2025
Cory finnegan
5 out of 5 stars review

Verified Purchase

Love t!

Love it!

Helpful?53SVV3KZ04ON13615403755
Oct 23, 2025
EGonzalez
5 out of 5 stars review

Verified Purchase

Amazing!

Works great!

Helpful?53SVV3KZ04ON13615403755
Nov 26, 2024
Jk 28
5 out of 5 stars review

Verified Purchase

Excellent

Very good keep cleaning and quiet

Helpful?53SVV3KZ04ON13615403755
Dec 29, 2024
Olldz
1 out of 5 stars review

Verified Purchase

Bad

Terrible, got it on sale both times and both times both sharks gave me errors back to back. Error 6 and error 9. I would not recommend this at all. I don’t know if it’s cuz the 2in1 or what. But this was a horrible purchase.

Helpful?53SVV3KZ04ON13615403755
reply from SharkNinja Product Expert

Hi Olldz,Thank you for sharing your experience with the Shark Matrix Self-Emptying Robot Vacuum & Mop. We’re sorry to hear about the repeated errors you encountered with your units. This is not the experience we want for our customers, and we’d like to assist you in resolving these issues.Error 6 and Error 9 typically indicate specific problems that our support team can help troubleshoot. Please contact us at 1-888-228-5531 so we can work with you to diagnose and resolve the errors. If necessary, we can also explore warranty options to ensure your satisfaction.Your feedback is invaluable, and we’ll share it with our product development team to improve our designs. We’re here to help and hope to make things right for you.Kind regards, Shark Clean