Hi there. Thank you for dedicating your time to provide your comments. We are truly sorry to know about the situation with your Robot vacuum. Feel free to contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you. Kind regards, Shark Clean

Hi Stephanie,<br /><br />Thank you for your feedback. We’re really disappointed to hear about your experience with the Matrix Plus Robot, especially after receiving a replacement and encountering another issue within the year. This isn’t our usual standard, and we understand how frustrating it must be when the product and warranty support don’t meet expectations. Please contact our customer service team at 1-855-427-5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right.<br /><br />Kind Regards,<br />Shark Home

Hi Burgos,<br /><br />Thank you for sharing your feedback on the Shark Matrix Self-Emptying Robot Vacuum and Mop. We’re sorry to hear that the battery life and mapping performance haven’t met your expectations.<br /><br />Your input is important, and we’d like the opportunity to assist you with troubleshooting to see if we can improve your experience. Please reach out to our team at 1-855-427-5127 so we can help you directly.<br /><br />Kind regards,<br />Shark Clean

Hello Elizabeth,<br /><br />Thank you for taking the time to share your feedback. We&#39;re truly sorry to hear that your robot isn&#39;t charging, this is certainly not the experience we want our customers to have. We’re eager to resolve this for you. Please give us a call at 1-888-228-5531, and one of our product specialists will be happy to assist you and get things back on track.<br /><br />Kind regards,<br />The Shark Clean

Hi Olldz,Thank you for sharing your experience with the Shark Matrix Self-Emptying Robot Vacuum & Mop. We’re sorry to hear about the repeated errors you encountered with your units. This is not the experience we want for our customers, and we’d like to assist you in resolving these issues.Error 6 and Error 9 typically indicate specific problems that our support team can help troubleshoot. Please contact us at 1-888-228-5531 so we can work with you to diagnose and resolve the errors. If necessary, we can also explore warranty options to ensure your satisfaction.Your feedback is invaluable, and we’ll share it with our product development team to improve our designs. We’re here to help and hope to make things right for you.Kind regards, Shark Clean