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Customer reviews for Shark Matrix 2-in-1 Robot Vacuum and Mop 30 Day Dock for
Shark Matrix 2-in-1 Robot Vacuum and Mop 30 Day Dock
3.9 out of 5 stars
stars
193 ratings122 reviews
  1. 5 stars55% (106)
  2. 4 stars16% (31)
  3. 3 stars8% (16)
  4. 2 stars5% (9)
  5. 1 star16% (31)

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Showing 11-20 of 122 reviews
Oct 18, 2024
Reviewer name: Happy customer
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Spotless

This purchase was an upgrade to my previous Shark robot vacuum. I am very impressed with this newer model. My floors are spotless.

Helpful?53SVV3KZ04ON13615403755
Dec 15, 2025
Reviewer name: WalmartCustomer
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Don’t buy from the seller

It was only the seller the product was used when it was supposed to be new. It was missing a bunch of parts. I was able to replace the parts and use it. It seems to work pretty good.

Review from walmart.com
Helpful?53SVV3KZ04ON13615403755
Aug 28, 2026
Reviewer name: EstelleY
5 out of 5 stars
5 out of 5 stars review

Easy to set up and use

Easy to use through the app, vacuums mostly well, sometimes can miss spots. The app can have more improvements for example add more users instead of just one user per machine. We like the mop function

Review from influenster.com
Helpful?53SVV3KZ04ON13615403755
May 30, 2026
Reviewer name: anonymous
4 out of 5 stars
4 out of 5 stars review

Wish there was a remote

I love that this empties itself, but I wish it had a remote instead of JUST the app on my phone. It might be user error, but I want to be able to adjust its path for a few areas because the furniture design is such that it tries to go over the base and it could scratch it.

Helpful?53SVV3KZ04ON13615403755
Jun 13, 2026
Reviewer name: Janice
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Noisy, hard to get app to work. Rollers aren't good.

Review from walmart.com
Helpful?53SVV3KZ04ON13615403755
Jun 16, 2026
Reviewer name: Barbara
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

It has quit working like it should

Review from walmart.com
Helpful?53SVV3KZ04ON13615403755
May 28, 2026
Reviewer name: Michelle
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great cleaning

Cleaning and mopping are excellent. Battery life is ok and the app is not overly user friendly.

Review from walmart.com
Helpful?53SVV3KZ04ON13615403755
Nov 30, 2024
Reviewer name: Jennifer
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Im a believer

i was skeptical st first. After a couple of dais of use we noticed a huge difference! Does a great job at keeping the doggie hair tumbleweeds and normal everyday dirt at bay.

Helpful?53SVV3KZ04ON13615403755
May 13, 2025
Reviewer name: JKM48125
1 out of 5 stars
1 out of 5 stars review

Save your Money

When works takes longer to make it run than mopping and vacuuming combined. Was able to map and vacuum ONCE since then it will no longer charge or dock with the vacuum attachment on. Mopping has been horrible after setting up the carpet zones it still travels on them and mops. Constantly gets stuck in area where there is no reason for it. Wish I had purchased the model above it as this one is junk.

Helpful?53SVV3KZ04ON13615403755
reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you aren't happy with your Shark robot's over all performance. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1 800 668 9600.Kind regards,Shark Clean

Dec 18, 2024
Reviewer name: kitchen diva
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Henry is a valued member of our family.

I named him Henry. He's a miracle worker. He cleans much better and much more often than I did. My puppy has someone to chase now, and the cats are wondering where he is most of the time. I have him scheduled to run 3 days a week; I used to vacuum once a week. He even goes under the beds and sofa. I'd like to have another one for the upstairs bonus room.

Helpful?53SVV3KZ04ON13615403755