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Customer reviews for Shark Matrix 2-in-1 Robot Vacuum and Mop 30 Day Dock for
Shark Matrix 2-in-1 Robot Vacuum and Mop 30 Day Dock
3.9 out of 5 stars
stars
191 ratings120 reviews
  1. 5 stars55% (105)
  2. 4 stars16% (30)
  3. 3 stars8% (16)
  4. 2 stars5% (9)
  5. 1 star16% (31)

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Showing 11-20 of 120 reviews
May 28, 2026
Michelle
4 out of 5 stars review

Verified Purchase

Great cleaning

Cleaning and mopping are excellent. Battery life is ok and the app is not overly user friendly.

Review from walmart.com
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Jun 16, 2026
Barbara
1 out of 5 stars review

Verified Purchase

It has quit working like it should

Review from walmart.com
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Oct 1, 2024
T Self
5 out of 5 stars review

Verified Purchase

Ao far so good

So far so good. Love the features that I can operate from my phone and choose which room to vacuum or to spot clean or set time

Helpful?53SVV3KZ04ON13615403755
Oct 18, 2024
Happy customer
5 out of 5 stars review

Verified Purchase

Spotless

This purchase was an upgrade to my previous Shark robot vacuum. I am very impressed with this newer model. My floors are spotless.

Helpful?53SVV3KZ04ON13615403755
Nov 30, 2024
Jennifer
5 out of 5 stars review

Verified Purchase

Im a believer

i was skeptical st first. After a couple of dais of use we noticed a huge difference! Does a great job at keeping the doggie hair tumbleweeds and normal everyday dirt at bay.

Helpful?53SVV3KZ04ON13615403755
Dec 18, 2024
kitchen diva
5 out of 5 stars review

Verified Purchase

Henry is a valued member of our family.

I named him Henry. He's a miracle worker. He cleans much better and much more often than I did. My puppy has someone to chase now, and the cats are wondering where he is most of the time. I have him scheduled to run 3 days a week; I used to vacuum once a week. He even goes under the beds and sofa. I'd like to have another one for the upstairs bonus room.

Helpful?53SVV3KZ04ON13615403755
Dec 31, 2024
BrianMN
3 out of 5 stars review

Verified Purchase

Good robot, but other difficulties...

Both the vacuum and mop features work great. The app could use more features to operate the vacuum, like indicators for dumping the collection bi and more cleaning functions. My biggest complaint would be trying to find which model i actually have for replacement parts. There are dozens of similar models and it's difficult to know which parts work for mine - WS, WR, UR, RV, LBUS, 2400, 2450, etc. My robot, box and paperwork all seem to have different coding.

Helpful?53SVV3KZ04ON13615403755
reply from SharkNinja Product Expert

Hello. Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. Your input in valuable and help us improve our products and services. We will share your comments with the appropriate teams for review. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. Thank you again for your feedback. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean

Sep 13, 2024
Gail
5 out of 5 stars review

Verified Purchase

Shark Mop & Clean Awesome

Works great and very quiet.

Helpful?53SVV3KZ04ON13615403755
Sep 26, 2025
Jc
3 out of 5 stars review

Verified Purchase

Vacum

Cleans good but not as advertised

Helpful?53SVV3KZ04ON13615403755
reply from SharkNinja Product Expert

Hello Jc,<br /><br />Thank you for sharing your feedback. We’re glad to hear that the product cleans well, that’s great to know! However, we’re disappointed to hear that it hasn’t performed as advertised. This isn’t the experience we want our customers to have, and we understand how frustrating that must be. Please reach out to our Customer Service team at 1-800-365-0135, and we’ll be happy to look into this further.<br /><br />Kind regards,<br />Shark Clean

Dec 22, 2025
Luisa
1 out of 5 stars review

Verified Purchase

if you have more than one pet I would not recommend this one

Review from walmart.com
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