Hello Kris,<br />Thank you for taking the time to leave a review.<br />We&#39;re so sorry to hear that you aren&#39;t happy with your cleaning performance of your 2-in-1 robot, and your concerns regarding the self-cleaning brush roll are completely understandable. We&#39;ll absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don&#39;t hesitate to reach out to our team by phone at 1-888-228-5531.<br />Kind regards,<br />Shark Clean

Hello Jc,<br /><br />Thank you for sharing your feedback. We’re glad to hear that the product cleans well, that’s great to know! However, we’re disappointed to hear that it hasn’t performed as advertised. This isn’t the experience we want our customers to have, and we understand how frustrating that must be. Please reach out to our Customer Service team at 1-800-365-0135, and we’ll be happy to look into this further.<br /><br />Kind regards,<br />Shark Clean

Hi Chrystal,<br /><br />We&#39;re glad to hear your Matrix cleans well, but we&#39;re sorry to hear it&#39;s louder than expected and that the mopping solution leaves a sticky residue on non-carpeted surfaces.<br />We recommend checking the Owner’s Guide available on our website at Shark Clean to ensure the correct solution and settings are being used for your floor type. Your feedback is appreciated and will be shared with our team.<br /><br />Kind regards,<br />Shark Clean

Hello. Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. Your input in valuable and help us improve our products and services. We will share your comments with the appropriate teams for review. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. Thank you again for your feedback. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean