Hi Maria,<br /><br />Thank you for sharing your feedback. We’re sorry to hear about the issues with the self-emptying feature and charging, and we understand how frustrating this must be. We’d like to help make things right, so please reach out to our Customer Service team at 1-888-228-5531. Our hours are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards,<br />Shark Clean

Hello,Thank you for taking the time to leave this review.We're so sorry to hear that you aren't happy with your Shark Robot's performance. We will absolutely share your feedback with the relevant teams for consideration on future products. Something doesn’t seem quite right about how your product is performing, and we’d like to make sure it’s working as it should. Please give our team a call at 1-888-228-5531, so we can help you with it.Kind regards,Shark Clean

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you aren't happy with your UR2450WS. We will absolutely share your feedback about the information and documentation to use the machine with the relevant teams for consideration on future products.Kind regards,Shark Clean

Hello Kris,<br />Thank you for taking the time to leave a review.<br />We&#39;re so sorry to hear that you aren&#39;t happy with your cleaning performance of your 2-in-1 robot, and your concerns regarding the self-cleaning brush roll are completely understandable. We&#39;ll absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don&#39;t hesitate to reach out to our team by phone at 1-888-228-5531.<br />Kind regards,<br />Shark Clean

Hello,Thank you for taking the time to leave a review for the Shark Matrix 2-in-1. We're very sorry to hear about the discontinued unit and the situation with the pads. We will certainly share your feedback with our relevant teams for reviews on the units available and their replacement parts. We kindly recommend contacting our phone support team at 1-888-228-5531 to provide you with accurate information about the replacement pads.Kind regards,Shark Clean

Hi Maribel,<br /><br />Thank you for sharing your feedback. We understand how frustrating it can be when a feature you were excited about doesn’t work as expected. The Shark vacuum models with Wi-Fi connectivity are designed to work with 2.4 GHz networks only, so they won’t recognize a 5 GHz connection. If your router offers both frequencies, you’ll need to connect to the 2.4 GHz band to complete the setup. If you’d like help with the connection process or adjusting your network settings, please reach out to our support team at 1-855-427-5127 (Mon–Fri: 9 AM–9 PM ET | Sat: 9 AM–6 PM ET). We’ll be happy to assist you.<br /><br />Kind regards,<br />Shark Clean

Hi Olldz,Thank you for sharing your experience with the Shark Matrix Self-Emptying Robot Vacuum & Mop. We’re sorry to hear about the repeated errors you encountered with your units. This is not the experience we want for our customers, and we’d like to assist you in resolving these issues.Error 6 and Error 9 typically indicate specific problems that our support team can help troubleshoot. Please contact us at 1-888-228-5531 so we can work with you to diagnose and resolve the errors. If necessary, we can also explore warranty options to ensure your satisfaction.Your feedback is invaluable, and we’ll share it with our product development team to improve our designs. We’re here to help and hope to make things right for you.Kind regards, Shark Clean