Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you aren't happy completely with your Shark Matrix 2-in-1 Robot Vacuum- UR2450WS. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-888-228-5531.Kind regards,Shark Clean

Hello Elizabeth, Thanks for taking the time to leave a review. We're sorry to know that the hair is getting tangled on your Shark Robot Vacuum, this is not the experience we want our customers to have. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.Kind regards,Shark Clean

Hello. Thank you for your time in providing feedback. We sincerely apologize that your Robot vacuum is not working as intended. Please contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you.Kind regards,Shark Clean

Hello Jc,<br /><br />Thank you for sharing your feedback. We’re glad to hear that the product cleans well, that’s great to know! However, we’re disappointed to hear that it hasn’t performed as advertised. This isn’t the experience we want our customers to have, and we understand how frustrating that must be. Please reach out to our Customer Service team at 1-800-365-0135, and we’ll be happy to look into this further.<br /><br />Kind regards,<br />Shark Clean

Hi there,<br /><br />Thank you for your feedback. We’re disappointed to hear that your Matrix Robot worked well initially but began having issues after a few months of use. This isn’t our usual standard, we understand how frustrating this must be, and we’d appreciate the opportunity to make this right. Please contact our Shark customer support team directly at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, so we can assist further.<br /><br />Kind Regards,<br />Shark Home