Customer reviews for Shark Matrix 2-in-1 Robot Vacuum and Mop 30 Day Dock

Customer reviews for Shark Matrix 2-in-1 Robot Vacuum and Mop 30 Day Dock for

Shark Matrix 2-in-1 Robot Vacuum and Mop 30 Day Dock

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3.9 out of 5 stars

stars187 ratings116 reviews

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Showing 41-50 of 116 reviews

Jan 22, 2025

Jan

5 out of 5 stars review

Verified Purchase

Great gift I gave.

This was a gift and the receivers have been delighted with it. I may buy one for myself since they said it was so great.

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Jan 9, 2025

Bama1

3 out of 5 stars review

Verified Purchase

Works well but limited on what it does.

The vacuum works well, the mopping feature isn’t that great. I would buy it again if it were on sale.

Helpful?

reply from SharkNinja Product Expert

Hello,Thanks for sharing your review.We're glad to know that your Shark Robot Vacuum has been doing a great job on your home, we will absolutely share your feedback about the mopping feature with the relevant team so it can be taken into consideration for future product improvements. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-888-228-5531.Kind regards,Shark Clean

Jul 1, 2024

John

1 out of 5 stars review

Will not stay connected

Bought it and it refuses to stay connected to the wifi. Every 24 hours it will disconnect and then I have to go threw the whole process of reconnecting it again. Will be returning it.

Helpful?

reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you’re having trouble with your Robot. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.Kind regards, Shark Clean

Nov 25, 2024

DH401

5 out of 5 stars review

Verified Purchase

Best little cleaner

Works great at cleaning my whole house

Helpful?

Dec 27, 2024

Davidw

5 out of 5 stars review

Verified Purchase

Very good purchase

Works great. Very satisfied with purchase

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Jan 4, 2025

Big Papa

5 out of 5 stars review

Verified Purchase

Mr.

Easy to set up and use. Works as expected.

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Jan 9, 2025

Elizabeth

3 out of 5 stars review

Verified Purchase

Its a myth saying hair doesn't get tangled !

The shark gets hair tangled in it.

Helpful?

reply from SharkNinja Product Expert

Hello Elizabeth, Thanks for taking the time to leave a review. We're sorry to know that the hair is getting tangled on your Shark Robot Vacuum, this is not the experience we want our customers to have. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.Kind regards,Shark Clean

Jan 19, 2025

Angie

5 out of 5 stars review

Verified Purchase

Has excellent suction power.

Love it! We have 3 dogs so keeping up with the floors is impossible. Best household purchase.

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Jan 2, 2025

Mike P

4 out of 5 stars review

Verified Purchase

Great product that needs communication help.

Overall it works great! The moping is awesome. The App communication needs some work.

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Jan 3, 2025

Judrick

1 out of 5 stars review

Verified Purchase

Stay away from sharks

Terrible vacuum we have many robot vacuums but no sharks, no good!

Helpful?

reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you aren't happy with your Shark Matrix 2-in-1 Robot Vacuum and Mop. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.Kind regards,Shark Clean