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Customer reviews for Shark Matrix 2-in-1 Robot Vacuum and Mop 30 Day Dock for
Shark Matrix 2-in-1 Robot Vacuum and Mop 30 Day Dock
3.9 out of 5 stars
stars187 ratings116 reviews
  1. 5 stars56% (105)
  2. 4 stars15% (28)
  3. 3 stars9% (16)
  4. 2 stars5% (9)
  5. 1 star16% (29)

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Showing 41-50 of 116 reviews
Jan 22, 2025
Jan
5 out of 5 stars review

Verified Purchase

Great gift I gave.

This was a gift and the receivers have been delighted with it. I may buy one for myself since they said it was so great.

Helpful?53SVV3KZ04ON13615403755
Jan 9, 2025
Bama1
3 out of 5 stars review

Verified Purchase

Works well but limited on what it does.

The vacuum works well, the mopping feature isn’t that great. I would buy it again if it were on sale.

Helpful?53SVV3KZ04ON13615403755
reply from SharkNinja Product Expert

Hello,Thanks for sharing your review.We're glad to know that your Shark Robot Vacuum has been doing a great job on your home, we will absolutely share your feedback about the mopping feature with the relevant team so it can be taken into consideration for future product improvements. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-888-228-5531.Kind regards,Shark Clean

Jul 1, 2024
John
1 out of 5 stars review

Will not stay connected

Bought it and it refuses to stay connected to the wifi. Every 24 hours it will disconnect and then I have to go threw the whole process of reconnecting it again. Will be returning it.

Helpful?53SVV3KZ04ON13615403755
reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you’re having trouble with your Robot. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.Kind regards, Shark Clean

Nov 25, 2024
DH401
5 out of 5 stars review

Verified Purchase

Best little cleaner

Works great at cleaning my whole house

Helpful?53SVV3KZ04ON13615403755
Dec 27, 2024
Davidw
5 out of 5 stars review

Verified Purchase

Very good purchase

Works great. Very satisfied with purchase

Helpful?53SVV3KZ04ON13615403755
Jan 4, 2025
Big Papa
5 out of 5 stars review

Verified Purchase

Mr.

Easy to set up and use. Works as expected.

Helpful?53SVV3KZ04ON13615403755
Jan 9, 2025
Elizabeth
3 out of 5 stars review

Verified Purchase

Its a myth saying hair doesn't get tangled !

The shark gets hair tangled in it.

Helpful?53SVV3KZ04ON13615403755
reply from SharkNinja Product Expert

Hello Elizabeth, Thanks for taking the time to leave a review. We're sorry to know that the hair is getting tangled on your Shark Robot Vacuum, this is not the experience we want our customers to have. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.Kind regards,Shark Clean

Jan 19, 2025
Angie
5 out of 5 stars review

Verified Purchase

Has excellent suction power.

Love it! We have 3 dogs so keeping up with the floors is impossible. Best household purchase.

Helpful?53SVV3KZ04ON13615403755
Jan 2, 2025
Mike P
4 out of 5 stars review

Verified Purchase

Great product that needs communication help.

Overall it works great! The moping is awesome. The App communication needs some work.

Helpful?53SVV3KZ04ON13615403755
Jan 3, 2025
Judrick
1 out of 5 stars review

Verified Purchase

Stay away from sharks

Terrible vacuum we have many robot vacuums but no sharks, no good!

Helpful?53SVV3KZ04ON13615403755
reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you aren't happy with your Shark Matrix 2-in-1 Robot Vacuum and Mop. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.Kind regards,Shark Clean