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Customer reviews for Shark Matrix 2-in-1 Robot Vacuum and Mop 30 Day Dock for
Shark Matrix 2-in-1 Robot Vacuum and Mop 30 Day Dock
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3.9 out of 5 stars
stars
191 ratings120 reviews
  1. 5 stars55% (105)
  2. 4 stars16% (30)
  3. 3 stars8% (16)
  4. 2 stars5% (9)
  5. 1 star16% (31)

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Showing 41-50 of 120 reviews
Jan 3, 2025
Ace
4 out of 5 stars review

Verified Purchase

Not connecting to Google Home App

Works good but not connecting with Google Home App after several tries.

Helpful?53SVV3KZ04ON13615403755
Dec 17, 2024
Poki
4 out of 5 stars review

Verified Purchase

Good enough

Good enough so you dont have to do as much vacuuming and mopping. It still misses some spots on the edges.

Helpful?53SVV3KZ04ON13615403755
Jan 22, 2025
Jan
5 out of 5 stars review

Verified Purchase

Great gift I gave.

This was a gift and the receivers have been delighted with it. I may buy one for myself since they said it was so great.

Helpful?53SVV3KZ04ON13615403755
Jan 9, 2025
Bama1
3 out of 5 stars review

Verified Purchase

Works well but limited on what it does.

The vacuum works well, the mopping feature isn’t that great. I would buy it again if it were on sale.

Helpful?53SVV3KZ04ON13615403755
reply from SharkNinja Product Expert

Hello,Thanks for sharing your review.We're glad to know that your Shark Robot Vacuum has been doing a great job on your home, we will absolutely share your feedback about the mopping feature with the relevant team so it can be taken into consideration for future product improvements. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-888-228-5531.Kind regards,Shark Clean

Jul 1, 2024
John
1 out of 5 stars review

Will not stay connected

Bought it and it refuses to stay connected to the wifi. Every 24 hours it will disconnect and then I have to go threw the whole process of reconnecting it again. Will be returning it.

Helpful?53SVV3KZ04ON13615403755
reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you’re having trouble with your Robot. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.Kind regards, Shark Clean

Jan 4, 2026
MARIBEL
1 out of 5 stars review

Not compatible with 5GHZ network connection??

I was excited to have purchased this Vacuum on sale, Until I have to connect it to my wifi. Vacuum doesn't recognize my 5GHz network connection (not compatible??).

Helpful?53SVV3KZ04ON13615403755
reply from SharkNinja Product Expert

Hi Maribel,<br /><br />Thank you for sharing your feedback. We understand how frustrating it can be when a feature you were excited about doesn’t work as expected. The Shark vacuum models with Wi-Fi connectivity are designed to work with 2.4 GHz networks only, so they won’t recognize a 5 GHz connection. If your router offers both frequencies, you’ll need to connect to the 2.4 GHz band to complete the setup. If you’d like help with the connection process or adjusting your network settings, please reach out to our support team at 1-855-427-5127 (Mon–Fri: 9 AM–9 PM ET | Sat: 9 AM–6 PM ET). We’ll be happy to assist you.<br /><br />Kind regards,<br />Shark Clean

Nov 21, 2025
MARIA
1 out of 5 stars review

ive had this vacuum a few weeks and it is trash. the self emptying feature on the base turns on randomly when the vacuum is no where near it and runs until i unplug it. it should only be turning on when the vacuum is being emptied. now the vacuum isnt charging despite the vacuum putting itself back on the base to charge after cleaning. several times it hasnt charged priperly and the self cleaning feature frequently goes off when it shouldnt. i havent even had it long enough to empty it yet.

Helpful?53SVV3KZ04ON13615403755
reply from SharkNinja Product Expert

Hi Maria,<br /><br />Thank you for sharing your feedback. We’re sorry to hear about the issues with the self-emptying feature and charging, and we understand how frustrating this must be. We’d like to help make things right, so please reach out to our Customer Service team at 1-888-228-5531. Our hours are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards,<br />Shark Clean

Jan 19, 2025
Angie
5 out of 5 stars review

Verified Purchase

Has excellent suction power.

Love it! We have 3 dogs so keeping up with the floors is impossible. Best household purchase.

Helpful?53SVV3KZ04ON13615403755
Jan 4, 2025
Big Papa
5 out of 5 stars review

Verified Purchase

Mr.

Easy to set up and use. Works as expected.

Helpful?53SVV3KZ04ON13615403755
Jan 3, 2025
Judrick
1 out of 5 stars review

Verified Purchase

Stay away from sharks

Terrible vacuum we have many robot vacuums but no sharks, no good!

Helpful?53SVV3KZ04ON13615403755
reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you aren't happy with your Shark Matrix 2-in-1 Robot Vacuum and Mop. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.Kind regards,Shark Clean