Hi Dale, I can understand how disappointing it must be when something that should be convenient ends up causing more hassle, especially when it's not working as expected. We are here to help. I have shared a Samsung link below to help with the production of ice for your ice maker. The link has hyperlinks that can be visited for additional help. Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough I have shared another Samsung link below to help with the ice dispenser you have experience with. The link has an embedded video that we recommend watching in full. Samsung refrigerator ice dispenser issues: https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense We recommend replacing the ice tray by visiting the website of our parts and accessories authorized distributor shared below. https://samsungparts.com/pages/supports Should you need more assistance with your refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147816526 to help our team pull up your information. Leo

Vidley, we understand how you feel about the ice maker's performance. Let's help you. We highly recommend visiting and following the troubleshooting guide below to help improve the ice maker's efficiency. Please click on the embedded word. Samsung ice maker is not working https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough Here is a link for tips and tricks to organize your fridge. Please click on every option. Tips for an organized Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00084845/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147615778) to help our team pull up your information. Have a great day. ^Camille