Josh, we understand the importance of a reliable fridge. Allow us to help. Here is a guide to help you troubleshoot if your fridge is not cooling. Please choose, "Refrigerator or freezer is not cooling at all." Kindly click on the embedded word and watch the included video. Cooling issues with Samsung refrigerator or freezer https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150984067) to help our team pull up your information. Have a great day. ^Camille

Hello Vince, We appreciate the review of your experience using the refrigerator. If you require additional support with the unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG). Thank you. -Angelica

Greetings, We know how important it is to have a reliable appliance at home. Let us help you with your refrigerator. Here is a link for tips on how to organize your refrigerator to maximize space; kindly hit the dropdowns and click the embedded words. Tips for an organize Samsung refrigerator. https://www.samsung.com/us/support/answer/ANS00084845/?msockid=08e6a45904c26b1f3477b061055f6aec If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1150695810) to help our team pull up your information when you message us. Thank you. -Ricardo