Hello Scott, We understand how you feel about the ice maker tray falling off the track system. We recommend contacting us via the options below to speak with a live representative for additional assistance with your unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Hello Terry, We are aware of the difficulties you had with your ice maker's ice tray. We would love the opportunity to speak with you to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1149943520) when you message us so our team can retrieve your information. Thank you. -Kimberly

Hello there, We strive to assist you at any time. We would want to know more information about what's going on with your refrigerator so that we can offer the assistance you need. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151773365 so our team can pull up your information when you message us. Have a great day. -John