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Customer reviews for Samsung Bespoke 28 cu. ft. Side-by-Side Refrigerator for
Samsung Bespoke 28 cu. ft. Side-by-Side Refrigerator
4.6 out of 5 stars
stars
391 ratings391 reviews
  1. 5 stars79% (310)
  2. 4 stars12% (46)
  3. 3 stars2% (8)
  4. 2 stars2% (8)
  5. 1 star5% (19)

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Showing 1-10 of 391 reviews
Dec 19, 2025
Reviewer name: lovesamsung
5 out of 5 stars
5 out of 5 stars review

Perfect Refrigerator!

[This review was collected as part of a promotion.] this is an awesome product! all the features are so good and quality and tech is very nice!

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
Aug 19, 2026
Reviewer name: Shannon
5 out of 5 stars
5 out of 5 stars review

Reliable long term fridge

[This review was collected as part of a promotion.] ​I've owned this for over two years now. The ergonomics are practical for everyday use and the cooling is perfectly consistent top to bottom. Zero frost buildup. The water filter is reliable and the crisping drawers keep things fresh. I got an incentive to write this, but it is a solid fridge.

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
Aug 25, 2026
Reviewer name: Todor
5 out of 5 stars
5 out of 5 stars review

The perfect blend of minimalist design and maximum

If you are on the fence about the Samsung Bespoke Side-by-Side, the Inner Beverage Center alone is worth the upgrade. Here is why this fridge stands out: ​The Inner Beverage Center: By moving the water dispenser to the inside, the exterior stays perfectly flat and clean. The AutoFill pitcher is brilliant—it refills itself automatically, and the built-in infuser lets you make lemon or cucumber water effortlessly. ​Dual Ice Maker: It doesn't just make standard cubed ice; it also makes 'Ice Bites' (smaller, chewable nugget ice). You always have plenty of ice ready for entertaining. ​Bespoke Aesthetics: It looks like a high-end, built-in custom appliance without the built-in price tag. The fingerprint-resistant finish actually works, keeping it looking pristine. ​AI Energy Mode: The integration with the SmartThings app is fantastic. The AI Energy mode tracks your usage patterns and adjusts the compressor speed and defrost cycles to lower your electricity bill. ​Space & Organization: The side-by-side layout makes it easy to organize, and the LED lighting is bright enough to see everything tucked away in the back. ​Overall, it's a beautiful, smart, and highly functional appliance.

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
Aug 20, 2026
Reviewer name: Josh265
5 out of 5 stars
5 out of 5 stars review

Amazing 🤩

[This review was collected as part of a promotion.] I've been very happy with my Bespoke Side-by-Side refrigerator so far. The design looks modern and premium, and it fits nicely with the overall look of my kitchen. The interior is spacious, with plenty of room for both everyday groceries and larger items.

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
Aug 27, 2026
Reviewer name: KitchenReviewer
5 out of 5 stars
5 out of 5 stars review

Stylish and practical

[This review was collected as part of a promotion.] The Bespoke side-by-side design looks modern and provides practical storage for everyday groceries. The interior is easy to organize, the lighting is clear, and the temperature controls are straightforward.

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
Aug 20, 2026
Reviewer name: TheGoodloe
5 out of 5 stars
5 out of 5 stars review

Bring Family Back to the Kitchen

[This review was collected as part of a promotion.] This is probably the fridge that brought the family back together and one of the best purchases I've ever made I thought it would be a bit much but it makes everything easier including shopping and ordering groceries.

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
Jul 19, 2026
Reviewer name: Steve
4 out of 5 stars
4 out of 5 stars review

Great features quality control an issue

[This review was collected as part of a promotion.] We've had this refrigerator for about two weeks now. The internal icemaker is terrific although I don't think it matters to me that much whether I have one or two sizes of ice. But the “beverage center“ is a terrific idea the pitcher Is it its best feature. It automatically fills up and can be taken to the table. However, a brand new refrigerator has a defective water dispenser next to the water pitcher. So we have had to order a new part and have yet another service person show up. Not very impressive. But other than that, the refrigerator is fantastic. It is incredibly roomy on the inside yet it takes up slightly less space in my prior refrigerator (also a Samsung, but with an ice dispenser Through the door). The ice dispenser froze and couldn't be fixed. If you do your research, you will see that through the door ice machines are consistently a problem. Go for a machine with an internal ice dispenser. The controls are fairly easy to use. And the tap to open feature is nice, that it is fairly easy to accidentally open the freezer door when going to the refrigerator.

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Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
Aug 9, 2026
Reviewer name: Luv2shop
3 out of 5 stars
3 out of 5 stars review

Solid fridge

[This review was collected as part of a promotion.] This fridge overall is a good fridge, never had it suddenly break down or any mechanical issues. There are a few points in the fridge if you put to much weight on a drawer/shelf the plastic may break or crack which is to be expected. Overall solid but could be made with a little better quality

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
reply from Samsung

Hi Luv2shop, We're glad to hear your refrigerator has provided reliable performance, and value your feedback as it helps us better understand the overall customer experience. Glaiza Samsung Care

Jun 29, 2026
Reviewer name: RD Cook
3 out of 5 stars
3 out of 5 stars review

Ice drawer is a nightmare

[This review was collected as part of a promotion.] The ice drawer comes off the tracks every time we get ice. It's literally done this from day one. It would get 5 stars if not for this issue and I believe the issue is bad enough that “Bespoke” doesn't apply.

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
reply from Samsung

Hi RD Cook, We appreciate you taking the time to share your experience with your refrigerator's ice drawer. Feedback like yours gives us valuable insight and helps us better understand expectations. Should you wish to speak with our team, please reach out through any of the channels below and provide reference number (1152796134)for assistance. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) We're here to help whenever you need us. Glaiza Samsung Care

Aug 7, 2026
Reviewer name: Dave
1 out of 5 stars
1 out of 5 stars review

Great features, doesn't last long!

This is a great refrigerator with lots of nice features. Unfortunately for us shortly after a year of use it started overheating. We just had a 12-month warranty. Anybody purchasing future Samsung products would be wise to buy their extended warranty. To repair it is more expensive than replacing. Very disappointing.

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
reply from Samsung

Dave, we appreciate you taking the time to share your experience, and we'd like the opportunity to review this matter further and assist in any way we can. Please feel free to reach us through the following channels using the reference number (1152953321): Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient_id=18768513 Samsung Care: 1-800-726-7864 (1-800-SAMSUNG) Samsung truly values your business. Glaiza Samsung Care