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Customer reviews for Samsung Bespoke 28 cu. ft. Side-by-Side Refrigerator for
Samsung Bespoke 28 cu. ft. Side-by-Side Refrigerator
4.6 out of 5 stars
stars
464 ratings464 reviews
  1. 5 stars81% (374)
  2. 4 stars11% (51)
  3. 3 stars2% (10)
  4. 2 stars2% (8)
  5. 1 star5% (21)

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Showing 1-10 of 464 reviews
Dec 19, 2025
Reviewer name: lovesamsung
5 out of 5 stars
5 out of 5 stars review

Perfect Refrigerator!

[This review was collected as part of a promotion.] this is an awesome product! all the features are so good and quality and tech is very nice!

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
Sep 12, 2026
Reviewer name: The fridge guy
5 out of 5 stars
5 out of 5 stars review

Great refrigerator

[This review was collected as part of a promotion.] Great refrigerator beautiful finishLove all the features as well and plenty of room. The indoor water pitcher with the auto fill is a great feature to haveIt's consistently cold and looks great counter depth

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
Sep 4, 2026
Reviewer name: Xfire7
5 out of 5 stars
5 out of 5 stars review

Great Refrigerator

[This review was collected as part of a promotion.] Excellent product! No service issues. Like the water filter and reminders. Shelves easy to adjust. God air quality without freeze ups. Like door configuration for accessibility. Consistency in holding temperature

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
Sep 3, 2026
Reviewer name: Ldpears
5 out of 5 stars
5 out of 5 stars review

Awesome Refrigerator that does everything but talk

[This review was collected as part of a promotion.] This product is pleasing to the eye. I love the features the fact that I can look up recipes on the refrigerator. It tells me what was taken out of the refrigerator. I can play gospel music as I'm cooking. I love it.

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
Sep 2, 2026
Reviewer name: PWFW
5 out of 5 stars
5 out of 5 stars review

Elegant, with Simplicity and Convenience

[This review was collected as part of a promotion.] Samsung has designed an elegant side-by-side refrigerator which maximizes the 28 cubic feet of storage space with ergonomic shelves and an intuitive layout of its features. The beverage station simplifies both water despensing and storiage of the provided water pitcher. Refilling the pitcher is very easy and has an automatic stop to prevent overfilling. The dual storage bin for the two sizes of ice cubes is very convenient with great accessibility. A lot of thought went into this refrigerator's build and beautiful exterior appearance.

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
Sep 4, 2026
Reviewer name: Pete
4 out of 5 stars
4 out of 5 stars review

Love the look

[This review was collected as part of a promotion.] .The refrigerator itself looks good. The electronic featur used to open the door is a feature that I have not seen before and yes, it drawed us to this particular refrigerator. The smart thing addition, is also a outstanding feature on this refrigerator. The no stain chrome really stands out as well. The inside look and the electronic features has to be among the best. We love the picture in the door concept & the two different types of ice the refrigerator makes. We've only had it for a little over 24 hours and it seems to be making ice really slow that may change later on.

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
Jul 19, 2026
Reviewer name: Steve
4 out of 5 stars
4 out of 5 stars review

Great features quality control an issue

[This review was collected as part of a promotion.] We've had this refrigerator for about two weeks now. The internal icemaker is terrific although I don't think it matters to me that much whether I have one or two sizes of ice. But the “beverage center“ is a terrific idea the pitcher Is it its best feature. It automatically fills up and can be taken to the table. However, a brand new refrigerator has a defective water dispenser next to the water pitcher. So we have had to order a new part and have yet another service person show up. Not very impressive. But other than that, the refrigerator is fantastic. It is incredibly roomy on the inside yet it takes up slightly less space in my prior refrigerator (also a Samsung, but with an ice dispenser Through the door). The ice dispenser froze and couldn't be fixed. If you do your research, you will see that through the door ice machines are consistently a problem. Go for a machine with an internal ice dispenser. The controls are fairly easy to use. And the tap to open feature is nice, that it is fairly easy to accidentally open the freezer door when going to the refrigerator.

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Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
Sep 12, 2026
Reviewer name: VaDaar
4 out of 5 stars
4 out of 5 stars review

Great Refrigerator

[This review was collected as part of a promotion.] The refrigerator is an awesome refrigerator It's a little longer than I anticipated But the death is helpful . Grateful filtration system I have not used the crisping aspect I think it's not necessarily ergonomically friendly but it's not ergonomically unfriendly Consistent see in terms of temperature that's consistent all of my beverages are always cool accessibility I like the fact that you can easily Access like your water pitcher.

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
Jun 29, 2026
Reviewer name: RD Cook
3 out of 5 stars
3 out of 5 stars review

Ice drawer is a nightmare

[This review was collected as part of a promotion.] The ice drawer comes off the tracks every time we get ice. It's literally done this from day one. It would get 5 stars if not for this issue and I believe the issue is bad enough that “Bespoke” doesn't apply.

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
reply from Samsung

Hi RD Cook, We appreciate you taking the time to share your experience with your refrigerator's ice drawer. Feedback like yours gives us valuable insight and helps us better understand expectations. Should you wish to speak with our team, please reach out through any of the channels below and provide reference number (1152796134)for assistance. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) We're here to help whenever you need us. Glaiza Samsung Care

Sep 3, 2026
Reviewer name: David
1 out of 5 stars
1 out of 5 stars review

Buyer Beware!

Refrigerators are NOT built like they used to be. It would be wise for anyone considering a new one to read reviews NOT for recent purchases, but from people that have owned the unit for awhile. Lots of breakdowns after only a few months for an $1800 unit?? The 2 year warranty is a joke. Refrigerators used to last 20 years.

Helpful?1OPYVN5SOM5U13614953224
reply from Samsung

Your feedback regarding long-term refrigerator ownership experiences is something we value and care about, and we&#39;d like the opportunity to further understand and determine how we can best help, David.<br /><br />We are ready to help right away; just use any of the contact options below and mention case code 1153140696 at your earliest convenience:<br /><br />Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us<br />Facebook Messenger: https://m.me/samsungsupport<br />X: https://x.com/messages/compose?recipient_id&#61;18768513<br />Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)<br /><br />Khristine<br />Samsung Care