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Customer reviews for Samsung Bespoke 28 cu. ft. Side-by-Side Refrigerator for
Samsung Bespoke 28 cu. ft. Side-by-Side Refrigerator
4.5 out of 5 stars
stars201 ratings201 reviews
  1. 5 stars78% (157)
  2. 4 stars8% (17)
  3. 3 stars2% (5)
  4. 2 stars3% (6)
  5. 1 star8% (16)

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Showing 21-30 of 201 reviews
May 3, 2026
Serena sweetness
5 out of 5 stars review

Very great beautiful fridge

[This review was collected as part of a promotion.] The automation is amazing . The fridge is extremely cold . Is dispense ice and water .the filtration is good and infusion

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
May 26, 2026
Jonathan
5 out of 5 stars review

Energy efficient

[This review was collected as part of a promotion.] I like the size.It's big.You can put a lot in the freezer and it's energy efficient.I think it's the best product they make

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
May 23, 2026
21mics
3 out of 5 stars review

Quality

[This review was collected as part of a promotion.] This product was fair. The freezer continue to break. The inside shelves with faulty. I did like the electronics and the Bluetooth capability.

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
reply from Samsung

Hi 21mics, It’s nice to know what stood out to you about the smart features and Bluetooth connectivity, and we understand your experience with the freezer’s performance and the interior shelves. Cooling performance can improve with simple adjustments like optimizing settings, maintaining proper airflow, checking door seals, and performing a quick reset. Please check the link below and select the embedded content to learn more: https://www.samsung.com/us/support/troubleshoot/TSG10003479/ For the shelving, ensuring each shelf is properly aligned and securely positioned can help support stability and everyday use. You may also refer to pages 52–54 of the user manual for additional guidance. User manual: https://downloadcenter.samsung.com/content/UM/202301/20230128185253856/SBS_RS5300C_DA68-04562A-00_EN_MES_CFR_29112022.pdf If you need further assistance, feel free to contact us through any of the support options below: 1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us 2. X: https://x.com/messages/compose?recipient%20id=18768513 3. Facebook Messenger: https://m.me/samsungsupport 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Kindly provide this reference number (1152540031) when you reach out so our team can retrieve your information. We truly value your business. Geraldine Samsung Care

Mar 10, 2026
Casey
5 out of 5 stars review

Bespoke fridge is pretty cool.

[This review was collected as part of a promotion.] Love this fridge, the ice comes in two different sizes and fills rather quickly. There is a built in water dispenser that fills up automatically. The filter is easily replaced. The automation on the doors is something from the jetsons

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
Mar 27, 2026
Tutonka
1 out of 5 stars review

Autodoor is Garbage

Once again, Samsung has FORCED garbage on their customers. If it isn't forcing ads on their TVs, it's forcing worthless garbage like the "Auto door" function on its refrigerators. Our freezer is constantly being opened and closed because of this crappe and we have freezer burned food and ice clumps instead of cubes from it. That's what happens when you have a constant stream of room temperature air being puched into your freezer all day long. Oh, you can disable this "feature" on other models, but not this one. So, Samsung KNOWS the Autodoor is absolute garbage and yet, they won't let you disable it on this model. Way to go, Samsung. Keep tallying up these wins.

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
reply from Samsung

Hi Tutonka, We appreciate the time you took to share your review of your Bespoke AI Side-by-Side refrigerator. The Auto Open Door gently assists when you touch the sensor, allowing you to continue opening it smoothly with the handle. For additional guidance, you can refer to page 44 of the user manual for detailed instructions on using this function: https://downloadcenter.samsung.com/content/UM/202301/20230128185253856/SBS_RS5300C_DA68-04562A-00_EN_MES_CFR_29112022.pdf If you need further assistance, you can connect with us through any of the options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. X: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When contacting us, please have this reference number (1152315612) available so our team can assist you promptly. We value your business. Jeffrey Samsung Care

Mar 25, 2026
Ember
5 out of 5 stars review

Looks sleek in my kitchen! Love it.

[This review was collected as part of a promotion.] This fridge is beautiful. It looks very streamlined in my kitchen. I love that you can write and draw on the glass and it just easily wipes off. You can monitor temperature and other features from your phone and the app alerts you if the door is left open. It has ample storage. If I could change one thing a cheese drawer would be great but I just use clear storage containers which are easy to get.

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
Apr 26, 2026
Mebrin
4 out of 5 stars review

Good Refrigator size on function

[This review was collected as part of a promotion.] Good Refrigator size functional dispensation is good filtration good look very good automation doors are good in size indoor is good and the cabinets is big and funcional

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
Apr 20, 2026
Kayla
5 out of 5 stars review

Beautiful

[This review was collected as part of a promotion.] This is one of the best fridges I've had!!! It gets the drinks perfectly cold and freezes my meats and ice perfectly!!

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
Apr 18, 2026
Mine
5 out of 5 stars review

Awesome refrigerator

[This review was collected as part of a promotion.] Everything about this refrigerator is amazing. The size look and features are more than I can ask for. Easy dispensing.

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
Dec 24, 2025
A Renteria
1 out of 5 stars review

CAN'T GET REPLACEMENT PARTS

It's a nice fridge. However, we've only had it a couple of years and the drawers are breaking and Samsung does not make it easy to get replacement parts. I have searched and searched, but I am having trouble finding what I need. We've been forced to glue things together, but I doubt it will hold. IF, Samsung made it easier to replace broken parts this would be the perfect fridge. Aside from the ice clumping in the back of the tray we've hade no issues. The only thing I would change is replacement parts. Had I known that I would have bought from a different manufacturer.

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
reply from Samsung Care

Hello, We understand the dismay about the broken drawers and the difficulty of finding the replacement parts. We suggest contacting us via the options below to speak with a live representative for further assistance. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica