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Customer reviews for Samsung Bespoke 28 cu. ft. Side-by-Side Refrigerator for
Samsung Bespoke 28 cu. ft. Side-by-Side Refrigerator
4.5 out of 5 stars
stars201 ratings201 reviews
  1. 5 stars78% (157)
  2. 4 stars8% (17)
  3. 3 stars2% (5)
  4. 2 stars3% (6)
  5. 1 star8% (16)

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Showing 71-80 of 201 reviews
Jan 13, 2026
harrleon
5 out of 5 stars review

Great Beverage Center!

[This review was collected as part of a promotion.] The beverage center for this refrigerator more than meets our needs. With innovations like the auto-filling water pitcher and dual size ice, I have what I need for quickly making drinks.

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
Dec 19, 2025
Rafael
5 out of 5 stars review

Beautiful design

[This review was collected as part of a promotion.] Beautiful refrigerator design, premium materials, runs very quiet, nice ice maker, I love this refrigerator

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
Dec 19, 2025
HomeStuff
4 out of 5 stars review

Great Refrigerator

[This review was collected as part of a promotion.] The Refrigerator seems to be built with good quality. The space is good enough for a Family. The water jug feature is very cool.

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
Jun 3, 2025
DaneMama
4 out of 5 stars review

Good quality

[This review was collected as part of a promotion.] I really like the design of this refrigerator. Storage is sufficient and easily organized. There are only two minor concerns--if you don't use the ice quickly, it gets stuck together, and, if you have smart dogs, they can figure out the auto-open and get into the refrigerator, so you may have to turn that off.

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
Sep 20, 2025
MyronW
1 out of 5 stars review

Poor icemaker performance

Although this refrigerator looks nice, the freezer section will frost up and block the vents, impairing the air flow and causing the freezer to warm above the desired setpoint. Additionally, the ice makers are disappointing. The ice bite side has never worked properly, with zero output. The output of the regular size side is way below expectations. We had to buy a countertop icemaker to make enough ice for our family (5 adults). This is not an inexpensive appliance, either. Is it too much to ask that your products live up to the advertising claims?

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
reply from Samsung Care

Greetings, We understand the importance of a working refrigerator in your household, Myron. Let us help you out. Please refer to the resources for solutions to your concerns with your fridge. Please click the link and hyperlinks for tips. Frost in the freezer or refrigerator: https://www.samsung.com/us/support/troubleshoot/TSG10007222/ The ice maker is making some ice, but not enough: https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-e… If your fridge has low ice production, refer to page 61 of the unit's manual, under "Low Ice Production," to view the possible causes and solutions: https://downloadcenter.samsung.com/content/UM/202301/20230128185253856/SBS_RS5300C_DA68-04562A-00_E… Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150803913, to help our team locate your information when you message us. Have a great day. -Ricardo

Jun 21, 2025
Vick
5 out of 5 stars review

My favorite refrigerator ever!!!

[This review was collected as part of a promotion.] I love my Samsung refrigerator! I needed an extra large size that would fit my kitchen. This deep model does the trick. Perfect for my large family! The design is well thought out and had no wasted areas. I love the ice maker with two sizes of cubes! Slightly larger capacity of ice maker would make this a little better. It is programmable to my phone! And I have honestly used that ability. The auto door openers are really nice, especially when you are carrying something. The stainless doesn't smear and always looks nice. ⁸⁸

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
Jun 3, 2025
Beckie
5 out of 5 stars review

refrigerator review

[This review was collected as part of a promotion.] I love our new refrigerator it’s really roomy inside and has a lot of things I like that you can control the temperature by your phone. Also, in case your way, electricity comes out. I can always see that it’s back on. You won’t regret this purchase!

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
Jun 18, 2025
Shane
5 out of 5 stars review

Should have done this years ago

[This review was collected as part of a promotion.] I am so glad I purchased this. I can’t say enough about how happy I am with this purchase. It has all of the features I wanted. I am loving the dual ice makers as well as the beverage center. It actually fit my tall water bottle! I didn’t consider it a big draw for my purchase but after having it for a while, I really like having it.

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
Sep 16, 2024
eden
1 out of 5 stars review

Weak shelves, hard to open drawers, bad sensors

Worst fridge ever. I've lost 3 brand new gallons of milk because they froze completely in the fridge! The shelves are very weak and dip when you have normal items on it. The freezer opens every time you reach into the fridge because your left shoulder hits the freezer sensor. The produce drawers have no wheels so they do not glide out and it is a struggle to open and close. My kids are no longer getting their own fruits because it is now a hassle for them to open the produce drawer. BIG MISTAKE with this purchase.

Helpful?28V7Z61IN8P313614953224
reply from Samsung

Hi Eden,We understand the importance of having a reliable appliance at home. We are here to help.Here are links to help you with the refrigerator. Please see each section, watch the full video, follow the steps, and click the hyperlinks for further assistance.Samsung freezer is too cold. https://www.samsung.com/us/support/troubleshooting/TSG01109866/Samsung refrigerator shelf/drawer removal and cleaning guide.https://www.samsung.com/us/support/answer/ANS00063107/Also, please see the "Auto door open function" section on page 44 of the user's manual to help you with the fridge door sensor and follow the steps for reference.Manualhttps://downloadcenter.samsung.com/content/UM/202301/20230128185253856/SBS_RS5300C_DA68-04562A-00_EN_MES_CFR_29112022.pdfShould you need more assistance, please feel free to get back to us via the following options:1. Facebook Messenger: http://m.me/Samsungsupport2. Twitter: https://twitter.com/messages/compose?recipient_id=187685133. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/usWhen you message us, please provide us with this reference number 1147536152 to help our team pull up your information.Have a great day.^Aloe

Mar 25, 2026
Jaserz
5 out of 5 stars review

Works great

[This review was collected as part of a promotion.] Over a year and no issues. Love the smart features.

Review from Samsung US
Helpful?28V7Z61IN8P313614953224