Hi there, thank you for sharing your experience with the LG WT8405CW washer. It’s great to hear the quiet performance, low vibration, and spacious capacity have been a strong upgrade from your older machine. For the softener dispenser, we recommend diluting fabric softener with a little water before adding it, and rinsing the tray regularly to reduce residue buildup. You can find detailed steps here: https://www.lg.com/us/support/help-library/lg-washer-dispenser-maintenance--1374595637527. If the issue continues, please email lgdigitalcare@lg.sprinklrsupport.com for further support. #LifesGood ❤️ LG Digital Care Team ^Rich

Hi. Thank you for sharing such a detailed and thoughtful review. We truly appreciate hearing about your journey from your previous brand to your new LG washer. It’s great to know that while the longer cycles take some adjustment, the deep fill setting and your method help achieve clean results, and that the rinse performance leaves clothes fresher with less detergent residue compared to your previous washer. Your insights about the weighing sensors and AI Wash are very valuable. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Thank you for your feedback regarding your LG WT8405CB washer. We understand it can be frustrating when the water levels or wash performance do not meet your expectations. As a High-Efficiency (HE) model, this washer is designed to use significantly less water by utilizing AI Sensing to detect the weight and fabric type of each load, often resulting in water levels that do not fully submerge all items. If you prefer more water or feel the cleaning performance is lacking, please try the following: Deep Fill Option: Pressing the Deep Fill button once adds extra water to most cycles. To achieve a maximum water level, press and hold the Deep Fill button for 3 seconds. Cycle Selection: For bulky items like towels or jeans, consider using the Deep Wash or Bedding cycles, which are specifically programmed to use higher water levels. Troubleshooting: If the water level seems unusually low (e.g., clothes remain dry), please ensure your water inlet filters are not clogged and that the water supply valves are fully open. For further assistance or to walk through these settings together, you can reach our team at 1-888-542-2623.

Dear Customer, Hi, we do appreciate for taking the time to leave a review. Your feedback is important to us. We're so pleased that the product meet your needs and expectation. Once again, thank you for choosing LG. We'll continue striving to provide exceptional products and services.

Hi Deni! Thanks for sharing your thoughts — always great hearing the washer is giving you the clean you’re looking for. We’ll pass along your note about wanting a gentler cycle to our product team so they can keep refining future designs. If you ever need anything in the future, @LGUSSupport is here for you. #LifesGood ❤️ ‑Rich

Thank you for your feedback on the LG WT8405CB. We’re glad to hear that you’re happy with the machine overall! We apologize for the inconvenience caused by the missing instructions for the command panel in the manual. Your input is valuable, and we’ll share it with our team to help improve future manuals. If you ever need any assistance or have questions, please feel free to reach out to our LG CareQ Team at 1-888-542-2623—we’re here to help! Thank you for choosing LG.

Hello. Thank you for sharing your thoughts about your LG Washer and Dryer. We’re delighted to hear that both appliances have worked perfectly and that the significantly quieter operation has impressed you. It’s wonderful to know that the performance has made such a positive difference for you. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hi, Steve. We appreciate you sharing your rating and feedback regarding your LG Washer, model WT8405CW. We always aim to utilize robust and premium materials to ensure structural integrity across all of our laundry units, and we want to ensure your appliance parts provide lasting durability for your daily home routines. To help maintain the condition of your machine components, we recommend avoiding placing heavy objects on top of the unit and ensuring the lid is always lowered gently without extra force to prevent unnecessary strain on the structural attachments. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Thanks for your feedback, Fisher! We appreciate you sharing your experience with us regarding your LG washer. We always want you to have an easy and enjoyable experience with your laundry, and we'll be sure to share your words with our teams so we can continue to improve. Our doors are always open for you if you ever need help with your washer in the future. Just send us a private message on social media at @LGUSSupport, and we'll be ready to help! *Josh