Customer reviews for LG 5.3 cu. ft. Top Load Washer forMember photos
Verified Purchase
Awesome Machine
I love this washing machine. I used to have a non agitator one but this one does. Washes much better. And fits comforters to get washed. The only thing is it's hard to see where the buttons are when it's not one. The whole panel could be lit up a bit more.
Thank you for taking the time to share your feedback on your IWT8405CW. We’re really happy to hear that you’re loving your new washing machine and that you’ve noticed a clear improvement in wash performance compared to your previous non-agitator model. It’s great to know that it’s also handling larger items like comforters with ease—exactly the kind of versatility we aim to deliver.We also appreciate your honest comment regarding the control panel visibility. Feedback like this is very valuable and helps us better understand how customers experience the product in everyday use, especially in different lighting conditions. We hope your washer continues to deliver great cleaning results and convenience for your laundry needs. If you ever need assistance, our LG CareQ team is always happy to help at 1-888-542-2623, or via WhatsApp, live chat, or email at https://www.lg.com/ca_en/support/contact-us/. Thank you for choosing LG.
Verified Purchase
Couldn't be happier!
I started using my new laundry machines today and I absolutely love them. They take up less space than my old laundry pair but they're much bigger on the inside. I washed my king-sized comforter and there was easily room in the washing machine for two more comforters. Next I did a huge load of towels and after the wash and spin cycles, the washing machine looked two-thirds empty. The spin cycle itself does a fantastic job and as I pulled the towels out of the machine to put them in the dryer, I was impressed at how dry they already were. That saved a lot of time in the dryer so that's a nice little bonus the documentation didn't mention.
Hi there! Thank you so much for sharing such wonderful feedback on your new LG WT8405CW laundry machines! We are thrilled to hear that they fit perfectly in your space while offering a significantly larger interior capacity. It is fantastic to know that the washer handled your king-sized comforter and a huge load of towels with ease, demonstrating the capacity we designed them for. We are especially pleased you noticed the efficiency of the spin cycle, which does indeed help save time and energy in the dryer—a great bonus feature you discovered! We appreciate you choosing LG for your laundry needs and love hearing stories like yours that confirm our commitment to delivering powerful, high-capacity, and efficient home solutions. Happy laundering!
Verified Purchase
Excellent product i recommend it.
So far so good, very quiet. Good basic warranty, +10 years on motor
We’re glad to hear that things are going well so far and that you’re enjoying the quiet performance of your washer. It’s great to know the motor warranty also gives you added peace of mind—that long-term confidence is exactly what we aim to deliver with our appliances. Your feedback is truly appreciated and helps us continue improving. If you ever need assistance, please feel free to contact our support team at 1-888-542-2623 or https://www.lg.com/ca_en/support/contact-us/
Verified Purchase
Very good.
Has lots of features and can be operated digitally
We’re glad to hear you’re enjoying the wide range of features and the convenience of digital controls on your WT8405CB. Having easy, intuitive operation really does make laundry day feel much smoother and more modern! We truly appreciate you taking the time to share your experience, and we’re happy this appliance is meeting your expectations. Our LG CareQ Team is always here for you at 1-888-542-2623 or via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/
Verified Purchase
Nice looking unit
I like the easy clothes lid and I really like where you add the detergent, it's a nice easy drawer to pull out and fill with whichever detergent you choose
Thank you for sharing your experience with the WT8405CW! We’re glad to hear you’re enjoying the easy-to-use lid and the convenient detergent drawer. It’s great to know these features are making your laundry routine easier. If you ever need assistance or have questions about your washer, our LG Customer Support team is here to help: 📞 1-888-542-2623 (Mon–Sun, 8 a.m.–9 p.m. ET) • Support & Contact: https://www.lg.com/ca_en/support/contact-us/
Verified Purchase
Spin cycle
No matter which cycle (normal, deep wash, delicates) adjusting the spin cycle always leaves clothes too wrung out & wrinkled. It's as if the spin cycle only has 1 setting. Leaves even the delicate clothes way too wrinkled.
Thank you for sharing your feedback on the WT8405CB. We understand how frustrating it can be when clothes come out overly wrung and wrinkled, especially when using delicate settings. This is certainly not the experience we want you to have. We recommend reaching out to our LG CareQ Team so we can review your settings, assist with troubleshooting the spin options, or check if service may be required. You may contact us at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. ET, or reach us via WhatsApp, Live Chat, or Email through the links below: https://www.lg.com/ca_en/support/contact/whatsapp https://lg-chatbot.com/web/ca?locale=en_CA https://www.lg.com/ca_en/support/email Thank you for bringing this to our attention.
LG WT8405CB Washing Machine
Overall, this LG washing machine does a very good job when it comes to cleaning clothes. It washes thoroughly, handles different load sizes well, and my laundry consistently comes out fresh and clean. Performance-wise, I’m very satisfied. That said, the lid is a major weakness. The hinge is made of cheap plastic and has broken twice, forcing me to replace the lid each time. This feels like a design flaw and is disappointing for an appliance that otherwise works so well. If LG improved the lid and used more durable materials for the hinge, this would be an excellent washing machine. As it stands, great washing performance is held back by poor build quality in a critical part.
Hi. We appreciate you sharing your experience with your LG Washer. It’s great to hear that the cleaning performance, load handling, and overall results have been consistently strong for your home. We understand how important reliability is, especially when the washer performs so well in every other aspect. We also appreciate your feedback about the LG washer lid and hinge. Insights like yours help highlight areas where durability matters most in day‑to‑day use. To allow us to properly investigate the details of your specific product model and to see how we can assist with your lid‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Verified Purchase
Warranty Washed Out
I bought this washing machine along with five other LG appliances on a lay-away on February 10, 2025 and accepted delivery only on June 12, 2025 after the extensive renovations were completed on the condo I purchased. LG claims that my One Year Warranty is no longer in effect on any of the appliances, because… (drum roll)… they consider February 10, 2025 as the start date for the warranty period.
Thank you for taking the time to share your experience with the WT8405CB. We’re very sorry to hear about your concerns regarding the warranty start date and understand how frustrating and disappointing this situation must be, especially given your purchase and installation timeline. We appreciate you bringing this to our attention. Warranty terms can vary depending on the point of sale and order processing date, and we understand how this may not align with when the products were actually received and installed. Your feedback is important and will be shared with the appropriate teams for review. We truly regret any confusion or inconvenience this has caused and appreciate your detailed feedback, as it helps us better understand customer concerns and improve our processes. Should you require further assistance, please use reference number CNN260421145661 when contacting LG Support at 1-888-542-2623, or via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/
Cheaply Made Washing Machine
I purchased a LG washing machine Model WT8405CB about 13 months ago. It's a top loader. It started breaking apart from the door where it fits off into the washing machine at. Pieces are just breaking off in the washing machine. The machine is not made of anything. You have to be careful how you handle it. Pieces appear to be still breaking off till this day. I just don't understand it. It should be a lawsuit with the way pieces are just breaking off. Cheaply Made Products by LG!!
Hi. We appreciate you sharing your thoughts and review regarding your LG WT8405CB Top Load Washer. We recognize your feedback about the overall durability, quality, and material construction of your unit. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Poor performance cleaning clothes
We have a few concerns with the washer: 1. The soap dispenser is often full of water, from the previous wash cycle when we pull it out to start a new cycle. When the soap dispenser is pulled open, the water runs out into the tub. We then put the soap into the dispenser, and wonder if it also will run right out into the tub onto the dry clothes. 2. After washing dark colored clothes, the clothes often have white streaks on them, which we believe is an indication that the clothes were not properly rinsed. 3 It is frustrating that the top of the washer is not parallel to the ground. Items placed on the washer can fall off.
Hi. We appreciate you sharing your experience with your LG WT8405CW Washer, and we want you to feel confident that we’re here to support you. The details you’ve shared about the dispenser retaining water, residue on dark clothing, and the unit not sitting level help point to a few areas worth reviewing so the washer performs the way you expect. Water remaining in the dispenser can happen when the siphoning path is blocked, so removing the drawer and rinsing the compartments can help restore proper flow. White streaks on dark items often indicate detergent not fully dissolving, and using the correct detergent amount along with the Deep Fill or Extra Rinse options can improve rinsing. If the top surface feels angled, confirming the washer is leveled at all four feet ensures stable operation and prevents items from sliding. You can review these steps here: https://www.lg.com/us/support/help-library/lg-washer-water-left-in-dispenser--1337625067361 https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790 https://www.lg.com/us/support/help-library/lg-washer-how-to-level-an-lg-top-load-washing-machine--1337724338217 If you’d like us to take a closer look at your setup or explore next steps together, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care ^James