Customer reviews for LG 5.3 cu. ft. Top Load Washer forMember photos
Verified Purchase
LG washer
Doesn’t wash as well as I expected and the water level is very low unless you choose fill drum
Thank you for your feedback regarding your LG WT8405CB washer. We understand it can be frustrating when the water levels or wash performance do not meet your expectations. As a High-Efficiency (HE) model, this washer is designed to use significantly less water by utilizing AI Sensing to detect the weight and fabric type of each load, often resulting in water levels that do not fully submerge all items. If you prefer more water or feel the cleaning performance is lacking, please try the following: Deep Fill Option: Pressing the Deep Fill button once adds extra water to most cycles. To achieve a maximum water level, press and hold the Deep Fill button for 3 seconds. Cycle Selection: For bulky items like towels or jeans, consider using the Deep Wash or Bedding cycles, which are specifically programmed to use higher water levels. Troubleshooting: If the water level seems unusually low (e.g., clothes remain dry), please ensure your water inlet filters are not clogged and that the water supply valves are fully open. For further assistance or to walk through these settings together, you can reach our team at 1-888-542-2623.
Verified Purchase
Happy with a hic.
Instructions on how to use the command panel were missing in the manual. Had to get it on the internet. Othewise good machine.
Thank you for your feedback on the LG WT8405CB. We’re glad to hear that you’re happy with the machine overall! We apologize for the inconvenience caused by the missing instructions for the command panel in the manual. Your input is valuable, and we’ll share it with our team to help improve future manuals. If you ever need any assistance or have questions, please feel free to reach out to our LG CareQ Team at 1-888-542-2623—we’re here to help! Thank you for choosing LG.
Cheaply Made Washing Machine
I purchased a LG washing machine Model WT8405CB about 13 months ago. It’s a top loader. It started breaking apart from the door where it fits off into the washing machine at. Pieces are just breaking off in the washing machine. The machine is not made of anything. You have to be careful how you handle it. Pieces appear to be still breaking off till this day. I just don’t understand it. It should be a lawsuit with the way pieces are just breaking off. Cheaply Made Products by LG!!
Poor performance cleaning clothes
We have a few concerns with the washer: 1. The soap dispenser is often full of water, from the previous wash cycle when we pull it out to start a new cycle. When the soap dispenser is pulled open, the water runs out into the tub. We then put the soap into the dispenser, and wonder if it also will run right out into the tub onto the dry clothes. 2. After washing dark colored clothes, the clothes often have white streaks on them, which we believe is an indication that the clothes were not properly rinsed. 3 It is frustrating that the top of the washer is not parallel to the ground. Items placed on the washer can fall off.
Hi. We appreciate you sharing your experience with your LG WT8405CW Washer, and we want you to feel confident that we’re here to support you. The details you’ve shared about the dispenser retaining water, residue on dark clothing, and the unit not sitting level help point to a few areas worth reviewing so the washer performs the way you expect. Water remaining in the dispenser can happen when the siphoning path is blocked, so removing the drawer and rinsing the compartments can help restore proper flow. White streaks on dark items often indicate detergent not fully dissolving, and using the correct detergent amount along with the Deep Fill or Extra Rinse options can improve rinsing. If the top surface feels angled, confirming the washer is leveled at all four feet ensures stable operation and prevents items from sliding. You can review these steps here: https://www.lg.com/us/support/help-library/lg-washer-water-left-in-dispenser--1337625067361 https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790 https://www.lg.com/us/support/help-library/lg-washer-how-to-level-an-lg-top-load-washing-machine--1337724338217 If you’d like us to take a closer look at your setup or explore next steps together, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care ^James
Verified Purchase
Cleans clothes well
Works very well, far better than the topload without agitator that we had previously. The ability to fill the tub just like in the old days is much appreciated.
Dear Customer, Hi, we do appreciate for taking the time to leave a review. Your feedback is important to us. We're so pleased that the product meet your needs and expectation. Once again, thank you for choosing LG. We'll continue striving to provide exceptional products and services.
LG WT8405CB Washing Machine
Overall, this LG washing machine does a very good job when it comes to cleaning clothes. It washes thoroughly, handles different load sizes well, and my laundry consistently comes out fresh and clean. Performance-wise, I’m very satisfied. That said, the lid is a major weakness. The hinge is made of cheap plastic and has broken twice, forcing me to replace the lid each time. This feels like a design flaw and is disappointing for an appliance that otherwise works so well. If LG improved the lid and used more durable materials for the hinge, this would be an excellent washing machine. As it stands, great washing performance is held back by poor build quality in a critical part.
Hi. We appreciate you sharing your experience with your LG Washer. It’s great to hear that the cleaning performance, load handling, and overall results have been consistently strong for your home. We understand how important reliability is, especially when the washer performs so well in every other aspect. We also appreciate your feedback about the LG washer lid and hinge. Insights like yours help highlight areas where durability matters most in day‑to‑day use. To allow us to properly investigate the details of your specific product model and to see how we can assist with your lid‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Quiet machines
New LG washer and dryer working great. One thing I would like to mention, the dryer sheet gets trapped under the lint screen. What does AI do, their is no delicate cycle.
Hey there, Az! Thanks for sharing your experience. Glad to hear your new washer and dryer are running quietly and doing a great job. We’ll pass along your notes about the dryer sheet getting caught and the cycle options to our product team. If you need anything moving forward, @LGUSSupport is always here to help. #LifesGood ❤️ ‑LG Digital Care Team ^Rich
STAY AWAY FROM THIS MACHINE!!!!!!!!
Bought this LG 5.3 Cu. Ft top Load Washer with LG 7.3 Cu Ft smart Electric. IF THERE WAS A ZERO STAR AVAILABLE, I WOULD GIVE THAT!! This machine is an example of human life when they design things thinking human are dumb and human will is not relevant!! What kind of designing are you guys doing where I can't soak clothes!! Let alone choosing to soak for longer time for certain loads. The machine drains out all my soap water even after I turn the darn thing off while it starts to drain, left the lid open, it still drains it in few minutes. When it starts to drain it by itself, it does not allow me to turn it off to stop it. What on earth is wrong with you people!! APARENTLY THE PERSON WHO DESIGNED THIS MACHINE HAS TO BE A LONELY SINGLE MAN WITH NO LILFE!!
Hey there. We understand you're looking for specific wash cycle functionality from your LG washer, particularly the ability to soak clothes and control the drain process. We're here to help explore what options might be available to optimize your washing experience. Please send us a private message on social media @LGUSSupport with your washer's model number and purchase date. We're confident we can explore the best path to a great resolution for you. ^ Diego
Great but watch out for the bleach dispenser!
This washer works great except that I can no longer use bleach. Twice now I have done a load of whites adding regular thin liquid bleach to the bleach dispenser and when I do the next load of darks I have some stained clothes. I don’t see or know how. But super hesitant to ever use bleach through the dispenser again. I don’t see a water source to clear it and it’s on the corner so I’ve been cleaning it off since the first time I noticed the problem. Nothing in the manual helps.
Hi, Mandy! We appreciate you sharing your experience with your LG washer. The way you described the bleach issue and how it affected your next load is really helpful for others to understand, and it’s great that you’ve already been checking and cleaning the dispenser area on your own. We understand how important it is for your LG unit to handle whites and darks confidently without any leftover residue affecting your clothes. To allow us to properly investigate the details of your specific product model and to see how we can assist with your bleach‑dispenser issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance on LG washer care and dispenser use: https://www.lg.com/us/support/help-library/lg-washer-water-left-in-dispenser--1337625067361 For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
This washer is the worst purchase i ever made
I totally wasted my money, LG and according to LG support, water restrictions have made this washer almost unusable, first "turbo wash" makes washing faster by not really having a rinse cycle, after draining the wash water it does a slow spin while spraying the clothes as a rinse, It does not work unless the clothes were clean before you statred, second, there is no way to control water level, the machine decides how much unless you want a full tub, on it's own it doesn't put in enough water to allow clothes to move from top to bottom, again even after sending support a video there answer is , NORMAL. I find people on line saying start a cycle, fill for 90 seconds then shut off power button, turn on and select cycle, at that point it senses a heaver load and adds enough water. I can't believe I have to try and trick my new machine, Just give me a level control and a way to manually select cycles, even the download cycle are their canned cycles.
Hi, Jimo. Thanks for sharing your experience with your LG washer. The way you described the TurboWash rinse behavior, the water‑level sensing, and the steps you’ve tried—including sending a video—really helps outline how the unit is operating in your home. Your notes about water levels, cycle control, and the workaround you found online give us a clear picture of what you’re seeing during use. To allow us to properly investigate the details of your specific product model and to see how we can assist with your LG washer issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance on LG washer operation and cycle behavior: https://www.lg.com/us/support/help-library/lg-top-load-washer-cycles-and-options--1436976925348TWW ^James