We're sorry your recent purchase of Charmin Ultra Strong had more lint than we’d expect. We appreciate you letting us know so we can share the details you provided with our Quality Team. It may help to know the softness of the paper is directly related to the amount of lint -- the softer the paper, the more lint there may be. Therefore, lint can build up in the manufacturing line during the paper-making process, and we shut down the lines regularly to remove excess lint. Your satisfaction means a lot to us, so we'd like to learn more about your experience and do our best to make things right. Please give us a call at (800) 777-1410.

We're beary sorry for the rough texture of the Ultra Strong Rolls you recently purchased, and we understand the frustration when you don't get the irresistible quality you deserve. We strive to prevent unpleasant experiences like this with thorough inspections during manufacturing, and feedback from consumers like you helps us improve. Our team would like to gather more details from you and see how we can help with this purchase. When you have time, call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST to discuss your experience further.

We're sorry to hear that you're feeling disappointed, Kathy, since we can assure you that we have strict quality checks in place to ensure our rolls reach you in the best possible condition. We'd like to mention that we last updated our Ultra Strong in August 2022, when we introduced a new embossing the provides improved cleaning performance and better surface softness. Your feedback will be shared with our team, and we'd also like to learn more about your experience. Please give us a call at (800) 777-1410 when you can.

We're sorry this is the case for you and appreciate you bringing this to our attention, Art. We shut down the lines regularly to remove excess lint that may build up, and your rolls should be in pristine condition when you receive them. Your satisfaction and feedback mean a lot to us, and we want to learn more about your experience and help with your purchase. Please call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST for additional assistance.

We can assure you that our Ultra Soft goes through strict quality checks to ensure it reaches you in the best possible condition, and we'll be sure to share your comments with our team. The last change we made to our Ultra Soft was in February 2022, when we introduced a new emboss and innovated by using a new softening chemistry. As well, the Super Mega roll format changed at this time.

Thank you for your feedback on our Charmin Ultra Strong. We want you to know we have many checks in place to ensure that our products help you enjoy the go every time, so this is not something we'd expect to see. If you're looking for a softer feel, we recommend trying our Charmin Ultra Soft in the blue package. So we can provide assistance, and gather some info for our Quality Team, please give us a call at 1-800-777-1410.