Customer reviews for Charmin Ultra Strong 2-Ply Toilet Paper 32 rolls, 231 sheets/roll

Customer reviews for Charmin Ultra Strong 2-Ply Toilet Paper 32 rolls, 231 sheets/roll for

Charmin Ultra Strong 2-Ply Toilet Paper 32 rolls, 231 sheets/roll

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4.5 out of 5 stars

stars17.3K ratings9,311 reviews

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Jun 12, 2023

Mom of athletes

5 out of 5 stars review

Verified Purchase

Stock up when it's on sale!

Best TP ever. It's strong so you don't have to use as many sheets, but it's soft enough also. I always stock up when there's a discount for purchasing more than 1 pack of this and/or paper towels.

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Jun 8, 2023

Twiceamom

5 out of 5 stars review

Verified Purchase

Great tp

Soft and enough rolls for a long time!!

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Feb 11, 2024

Nanny Love

3 out of 5 stars review

Verified Purchase

Not as strong as the blue label

Hoping to get the blue label Charmin but Sam’s ad said it wasn’t available for delivery. I bought the red label and it’s not as strong or thick as the blue label. Now I’ve seen the site is showing delivery is available for the blue label so I hope Sam’s keeps it that way.

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reply from Charmin

Hi NannyWe are sorry you didn't enjoy the go with our Ultra Strong. All our products go through strict quality controls to ensure our best rolls out. We'll be passing on your feedback to our team. Please feel free to contact us at 1-800-777-1410, if you'd like to share more with us about your experience.

Apr 27, 2023

Banquet advisor

3 out of 5 stars review

Verified Purchase

Not what it used to be!

Although the price is going up, the size of the roll is decreasing. It used to be 286 sheets per roll, then it dropped to 253, and now it’s 231. I understand price increases, but not when the size of the product is decreasing!

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Dec 5, 2023

MQT

2 out of 5 stars review

Verified Purchase

Rolls are smaller now ☹️

Each individual roll is about 30% smaller than they were 6-12 months ago. This was very disappointing to discover.

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reply from Charmin

We're sorry to hear that you're feeling disappointed. We can assure you that our rolls go through strict quality checks to ensure that they reach you in the best possible condition, and we'll be sure to share this with our team. We'd also like to learn more, so please give us a call at (800) 777-1410 when you can.

Mar 21, 2023

ronda

1 out of 5 stars review

Verified Purchase

Don't count the sheets, measure the width.

Roll has been cut in width by over an inch in last few years. The sheet amount might not have changed, but the size of each sheet has shrunk. You have lost almost 2 inches in width since the 70s and 80s.

Helpful?

reply from TheCharminTeam

We're sorry you feel this way, Ronda. We can assure you that our rolls go through strict quality checks to ensure they reach you in the best possible condition. We'd be happy to look into this further for you, so please give us a call at (800) 777-1410 when you can.

Nov 30, 2023

Mike

1 out of 5 stars review

Verified Purchase

Poor paper quality on some shipments.

This is the second time we received a "bad batch" of Charmin ordered from Sams Club. The paper is very rough feeling, almost napkin-like. There is a clear difference when compared to a "good batch." Not sure if something is wrong during manufacture or if perhaps a cheaper quality is mis-packaged.

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reply from Charmin

Thanks so much, Mike, for letting us know you've purchased two packs of Charmin Ultra Strong that you're not happy with. Our Quality Team is always maintaining the highest standards in our factories, so that every roll will be its very best. Learning you've had this experience isn't what we expect, and we'd be glad to talk further with you about this. We hope you'll give us a phone call any Monday through Friday, from 9 AM to 6 PM, EST. The number to dial is 1 (800) 777-1410.

Oct 10, 2023

Blair

1 out of 5 stars review

Verified Purchase

The Bears Would Be Disappointed!

I've bought Charmin before and it's been fine. Every roll in this last purchase looks like grade school kids cut the rolls apart with scissors. The center tubes were so mashed you could barely push them into a shape that would turn on the roller. Paper seemed exceptionally thin.

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reply from Charmin

We appreciate you taking the time to share your experience with us, Blair. We're both surprised and disappointed to learn that your most recent package did not meet either of our expectations, especially when our products go through so many quality tests to ensure perfect condition. We're so sorry this wasn't the case with this purchase, and we'd like to try to make it up to you in addition to gathering some information for our quality team. Please give our team a call at 1 (800) 777-1410 (M-F, 9AM-6PM).

Mar 21, 2024

Ellie

1 out of 5 stars review

Verified Purchase

Not what is advertised

This isn’t what charmin advertised, no Scalloped tear sections places and it’s more narrow and not nearest bigger role as I thought

Helpful?

reply from Charmin

We're sorry you didn't like the Charmin Ultra Strong Rolls, Ellie. We have strict controls to ensure our products arrive in high-quality condition, and while we expect the Ultra Strong Rolls to deliver the irresistible quality you deserve, the Smooth Tear perforations are advertised only for the Ultra Soft Rolls at this time. Hearing from consumers like you helps a lot, and we'd like to assist further with this purchase. Please call us at 1-800-477-1710, M - F, 9 am to 6 pm EST, so we can learn more.

Jan 23, 2023

Shopper

1 out of 5 stars review

Verified Purchase

Smaller and more expensive

I’ve been buying this brand for many years. I compared my recent purchase to the last one, and there is now less product for a higher price, despite the packaging looking deceptively similar.

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reply from Supplier Response

We certainly appreciate your loyalty to Charmin over the years, and we're sorry to hear that you feel this way. We can assure you that our rolls go through many quality checks to ensure that they reach you in the best possible condition, and your comments will be shared with our team. We'd like to mention that we have made a modification resulting in a slight decrease in the number of sheets on each roll. It’s a tough decision any time we make a change that may impact our consumers, but we are constantly looking at our products and cost of materials needed to make them so we can keep providing you the product you love at a great value. Our Charmin Ultra Strong also is 2X more absorbent, so you can use less. Please give us a call at (800) 777-1410 if there's ever anything more we can assist you with.