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Customer reviews for Charmin Ultra Strong 2-Ply Toilet Paper 32 rolls, 231 sheets/roll for
Charmin Ultra Strong 2-Ply Toilet Paper 32 rolls, 231 sheets/roll
4.5 out of 5 stars
stars
17.3K ratings9,313 reviews
  1. 5 stars75% (13K)
  2. 4 stars14% (2,353)
  3. 3 stars5% (908)
  4. 2 stars2% (415)
  5. 1 star4% (632)

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Showing 11-20 of 9,313 reviews
Jul 7, 2023
thriftychick
1 out of 5 stars
1 out of 5 stars review

charmin is not the same as it once was

The charmin ultra strong is not the same. They’ve ruined the product. The ‘quilting’ they’ve added has also changed the texture of the once super absorbent and soft toilet tissue I’ve used for 20 years. I’ll never buy again this change into almost rough sandpaper that I have to use double the sheets I used of their old version. It’s also less absorbent so my fingers end up wet and the squares are smaller. Never before have I ended up with poop and pre on my hand w/ Charmin

Helpful?24VN3ZZHIPTY13613414660
reply from Charmin

We're truly sorry to hear about this. With the change we made in August, the new embossing should give more space (texture) to capture the mess and provide better surface softness, while not breaking down the toilet tissue when in use. We're sorry that it isn't quite meeting the mark for you, one of our loyal fans, and we'd love nothing more than to hear from you about this and assist you as best we can. Please call us at (800) 777-1410.

Oct 3, 2023
BayouBorn
1 out of 5 stars
1 out of 5 stars review

Shrunk, Shrunk, Shrunk!

I couldn't understand why the rolls kept falling off of the tp holder. Then I found an old pkg of this same product hiding under a cabinet. They fit perfectly. Side by side comparison confirmed that the width is almost an inch shorter! Feeling duped!

Helpful?24VN3ZZHIPTY13613414660
reply from Charmin

We're so sorry that your toilet paper is no longer fitting on your holder. We did upgrade the toilet paper in late 2022. With this change, it captured more of the mess so that you can use less per go. We'd love to tell you more about our extender and see if that can help your situation. Please call us at 800-777-1410.

Mar 16, 2026
DenisseL
5 out of 5 stars
5 out of 5 stars review

Performance

I've been using Charmin Ultra Strong toilet paper for years and I wouldn't use any other product. It's durable without being rough, so a few sheets actually get the job done. It doesn't tear easily like some other brands, and the roll seems to last much longer. It's soft, strong and reliable.

Review from influenster.com
Helpful?24VN3ZZHIPTY13613414660
Feb 20, 2026
CortneyM
4 out of 5 stars
4 out of 5 stars review

It is durable, soft, and reliable, but the occasio

This product is a treasure to have around especially when indisposed. It holds strong even in the messiest of times. The amount of sheets per roll will have you forgetting what it's like to change the roll. It is durable, soft, and reliable, offering a great value since you don't have to use as many sheets per bathroom visit, but it does lint/flake.

Review from influenster.com
Helpful?24VN3ZZHIPTY13613414660
Jun 8, 2023
Twiceamom
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great tp

Soft and enough rolls for a long time!!

Helpful?24VN3ZZHIPTY13613414660
Dec 5, 2023
MQT
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Rolls are smaller now ☹️

Each individual roll is about 30% smaller than they were 6-12 months ago. This was very disappointing to discover.

Helpful?24VN3ZZHIPTY13613414660
reply from Charmin

We're sorry to hear that you're feeling disappointed. We can assure you that our rolls go through strict quality checks to ensure that they reach you in the best possible condition, and we'll be sure to share this with our team. We'd also like to learn more, so please give us a call at (800) 777-1410 when you can.

Jan 23, 2023
Shopper
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Smaller and more expensive

I’ve been buying this brand for many years. I compared my recent purchase to the last one, and there is now less product for a higher price, despite the packaging looking deceptively similar.

Helpful?24VN3ZZHIPTY13613414660
reply from Supplier Response

We certainly appreciate your loyalty to Charmin over the years, and we're sorry to hear that you feel this way. We can assure you that our rolls go through many quality checks to ensure that they reach you in the best possible condition, and your comments will be shared with our team. We'd like to mention that we have made a modification resulting in a slight decrease in the number of sheets on each roll. It’s a tough decision any time we make a change that may impact our consumers, but we are constantly looking at our products and cost of materials needed to make them so we can keep providing you the product you love at a great value. Our Charmin Ultra Strong also is 2X more absorbent, so you can use less. Please give us a call at (800) 777-1410 if there's ever anything more we can assist you with.

Jan 30, 2024
TRex
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Im a bad wiper

This is awesome!! Best tissue on the market! When I’m in trouble this comes to the rescue every time. I use force and this tissue never tears or let my fingers pass thru. Excellent in any condition of use.

Helpful?24VN3ZZHIPTY13613414660
Nov 12, 2023
Mj
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Wet products from delivery

Love the toilet paper, but the shipping is terrible. Products were wet inside the box because it was raining. Not the first time I have had trouble with this.

Helpful?24VN3ZZHIPTY13613414660
Jan 3, 2024
John
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Poop poop on Sam’s games

Returned before ever leaving the store because Sam’s wouldn’t honor the $ off advertising. It turns out that the offer is only good for the primary membership and other cards held under that membership are not eligible. That’s not nice.

Helpful?24VN3ZZHIPTY13613414660
reply from Charmin

We understand your frustration, John. Please contact Sam's Club directly at 1-888-746-7726 for further information.