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Customer reviews for Charmin Ultra Strong 2-Ply Toilet Paper 32 rolls, 231 sheets/roll for
Charmin Ultra Strong 2-Ply Toilet Paper 32 rolls, 231 sheets/roll
4.5 out of 5 stars
stars17.3K ratings9,311 reviews
  1. 5 stars75% (13K)
  2. 4 stars14% (2,353)
  3. 3 stars5% (907)
  4. 2 stars2% (415)
  5. 1 star4% (632)

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Showing 11-20 of 9,311 reviews
Jan 23, 2023
Shopper
1 out of 5 stars review

Verified Purchase

Smaller and more expensive

I’ve been buying this brand for many years. I compared my recent purchase to the last one, and there is now less product for a higher price, despite the packaging looking deceptively similar.

Helpful?24VN3ZZHIPTY13613414660
reply from Supplier Response

We certainly appreciate your loyalty to Charmin over the years, and we're sorry to hear that you feel this way. We can assure you that our rolls go through many quality checks to ensure that they reach you in the best possible condition, and your comments will be shared with our team. We'd like to mention that we have made a modification resulting in a slight decrease in the number of sheets on each roll. It’s a tough decision any time we make a change that may impact our consumers, but we are constantly looking at our products and cost of materials needed to make them so we can keep providing you the product you love at a great value. Our Charmin Ultra Strong also is 2X more absorbent, so you can use less. Please give us a call at (800) 777-1410 if there's ever anything more we can assist you with.

Sep 20, 2024
SarahT
5 out of 5 stars review

Verified Purchase

Bottom Line: this is the best TP

I'm not normally a "brand loyal" person, but this is one of my rare exceptions. I never buy any other brand/type of TP (even "ultra soft" is unacceptable).

Helpful?24VN3ZZHIPTY13613414660
Jan 3, 2024
John
1 out of 5 stars review

Verified Purchase

Poop poop on Sam’s games

Returned before ever leaving the store because Sam’s wouldn’t honor the $ off advertising. It turns out that the offer is only good for the primary membership and other cards held under that membership are not eligible. That’s not nice.

Helpful?24VN3ZZHIPTY13613414660
reply from Charmin

We understand your frustration, John. Please contact Sam's Club directly at 1-888-746-7726 for further information.

Nov 12, 2023
Mj
5 out of 5 stars review

Verified Purchase

Wet products from delivery

Love the toilet paper, but the shipping is terrible. Products were wet inside the box because it was raining. Not the first time I have had trouble with this.

Helpful?24VN3ZZHIPTY13613414660
Aug 20, 2024
Lyudmila
4 out of 5 stars review

Verified Purchase

Sam's club in Cedar Rapids, Iowa

I really like our Sam's club in Cedar Rapids, Iowa after remodeling. Locations of food departments are a lot better than it was before. It have much more and better choice in Fish and Meat departments. But I gave only 4 stars because produce department not always have a high quality vegi and fruits. For example oranges is huge and meaty but no juice at all. It would be nice to have better fruits and vegetables.

Helpful?24VN3ZZHIPTY13613414660
Aug 18, 2024
Anonymous
5 out of 5 stars review

Verified Purchase

Pamper yourself and skip the cheap toilet paper.

Skip the cheap toilet paper and spend a little extra on Charmin. It doesn't shred and even though it costs more, you actually save money because you're not using as much because it's super absorbent. I will honestly never go back to buying cheaper or 'off brand' again. When you buy it in the store with Scan-N-Go, there is even bigger savings.

Helpful?24VN3ZZHIPTY13613414660
Feb 24, 2024
Tom C
3 out of 5 stars review

Verified Purchase

Not nearly as strong as it used to be

We have been using Charmin Ultra Strong for at least five years. For the last year or so, this toilet paper is no where near as strong as it used to be. I have to use twice as many sheets as I used to and, most of the time, my fingers tear through it anyway. If I wanted Ultra Soft, I would buy it. I want ULTRA STRONG!

Helpful?24VN3ZZHIPTY13613414660
reply from Charmin

You should be feeling confident that your "Go" will be comfortable, secure, and clean, Tom. We're so BEARy sorry to learn about this as no one here wants you to be anything but happy. Our Ultra Strong rolls are made as strong as ever, so we're wondering if your pack missed a quality check or two. We'd be happy to talk more with you about your purchase, and help as best we can. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Give us a jingle at 1 (800) 777-1410.

Dec 31, 2023
Dave in NYC
3 out of 5 stars review

Verified Purchase

Excellent Quality But Why So Small?

Excellent Quality toilet paper... the best there is imo. But these rolls have been cut so small in width that almost half of the roll holder is showing! Which means that in action, the squares are just a wee bit too small to protect my big fat fingers:( Yes. The worst has happened. This is a case of 'stepping over the dollar to grab the penny'. These are a bit cheaper than a similar package from another price club store (the one that starts with a "C"), but those are still the old size squares, they are packed more conveniently in 6 packs instead of 8, and most importantly, they never caused a horrifying finger experience! While priced a bit better, these are off my list:(

Helpful?24VN3ZZHIPTY13613414660
reply from Charmin

We really appreciate your feedback, Dave, and are so sorry for any disappointment with your recent Charmin experience. We're more than happy to help and would like to share that we offer a variety of roll sizes to please many preferences. Our products go through lots of testing to ensure perfect condition, so we wouldn't expect you to be dissatisfied. We'd like to make things right and gather some information for our Quality Assurance Team. Please give us a call at 1 (800) 777-8337.

Feb 21, 2024
beware
1 out of 5 stars review

Verified Purchase

never again

i thought i ordered sams brand when this came to my door iintended to bring it to rapid cicty and get a refund, however we had snow, so i didnt , its terrible, it obvious the rolls may be lthicker but the width doesnt work on my paper roll holders. NEVER AGAIN

Helpful?24VN3ZZHIPTY13613414660
reply from Charmin

We want to assure you that we have many quality checks to ensure you always get the best. We'd like to get more information to help, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 777-1410.

Aug 13, 2024
TB
5 out of 5 stars review

Verified Purchase

$50.minimum purchase

The products arrived on time. However $50. minimum purchase is very difficult for seniors on a budget. I am a disabled senior. Being able to order what I need was such a blessing as walking and shopping are difficult for me. I think your sales will suffer for doing this as many of us live on a budget and having to add items we don’t need yet and can’t afford until next payday is unfair.

Helpful?24VN3ZZHIPTY13613414660