Renee, we're so sorry that your Ultra Strong Toilet Paper isn't as soft as you were expecting and that it didn't last as long as you were hoping it would. This isn't what we expected since we have many quality checks, and the design of our Ultra Strong should capture any mess more easily so that you can use less. If you're looking for soft toilet paper, our Ultra Soft is best, so we'd like to tell you more about this and collect some details about your Ultra Strong. Please call us at 800-777-1410.

Hey there, Myo, thanks for reaching out to Charmin, asking about the thickness of your recently purchased 32 pack of Charmin Ultra Strong Mega Rolls. Our Quality Bears assure us that the thickness of our Ultra Strong sheets hasn't changed. In fact, the feel of Ultra Strong has been the same since August of 2022. It's possible your plies may be separating, and we'd be Beary happy to talk further with you about this to make sure we give you the best help possible. Call us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 777-1410.

Thank you for sharing your feedback, Mike. We have many quality checks to ensure our toilet paper is both strong and comfortable for you. You may enjoy our Ultra Soft in the blue packaging more, as it is a much softer tissue. We'd love to hear more to help you further. Give us a call at (800) 777-1410.

Hi, thank you for taking the time to share your experience. We’re really sorry to hear how disappointed you are and that the toilet paper no longer feels the way you’ve come to expect — we know that’s frustrating, especially when you’ve relied on the quality in the past. This is something we’d like to look into further and share with our team. Please reach out to Charmin Consumer Care at 1-800-777-1410, and they’ll be glad to help and gather more details.

This doesn't sound like the superior quality we go to great lengths to deliver, and we're beary sorry your tp is crumbling. We have strict controls in place to ensure we meet the standard our consumers love, and our Quality Assurance Team wants to look into this further to help us improve. So we can learn more and assist with your purchase, call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST.