We're beary sorry for the rough texture of the Ultra Strong Rolls you recently purchased, and we understand the frustration when you don't get the irresistible quality you deserve. We strive to prevent unpleasant experiences like this with thorough inspections during manufacturing, and feedback from consumers like you helps us improve. Our team would like to gather more details from you and see how we can help with this purchase. When you have time, call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST to discuss your experience further.

Thank you for your feedback on our Charmin Ultra Strong. We want you to know we have many checks in place to ensure that our products help you enjoy the go every time, so this is not something we'd expect to see. If you're looking for a softer feel, we recommend trying our Charmin Ultra Soft in the blue package. So we can provide assistance, and gather some info for our Quality Team, please give us a call at 1-800-777-1410.

We appreciate you taking the time to share your experience with us and are sorry for your disappointment. Charmin is not expected to cause any problems in properly functioning plumbing and septic systems and we’ve worked with the Master plumbers from Roto-Rooter, the number one plumbing company, and they agree that while some backups can occur in the toilet itself if too much paper is flushed at once, the most common cause of pipe and sewer clogs is something in a drainpipe or sewer pipe that doesn't belong... like tree roots, grease, food scraps, and cotton swabs. Other factors, such as the age of a toilet, can also affect its performance. The internal parts in the tank begin to wear out after only a few years and may need to be replaced to restore strong flush performance. (Pro tip: if you have to hold down the flush handle to get a good flush, that's one symptom of worn toilet tank parts.) Additionally, low water pressure may also be the culprit for a weak-flushing toilet. All this being said, your satisfaction means a lot to us, so we'd like to learn more and try to make things right. Please give us a call at (800) 777-1410.