Thanks so much for sharing your feedback with us. While our Charmin Ultra Soft has gotten smaller, there is a reason for it. You see, with the recent changes we made, it should capture more so that you can use less. This way, more rolls can also fit on more holders. However, your feedback is important, and we'd like to share your thoughts with our team. Please call us at 800-777-1410.

Your bathroom experience should only be one you look forward to, we're so sorry you feel so let down by Charmin Ultra Strong. Our Quality Team assures us that all our rolls are made to meet our high standards, so we only expect you'll be thrilled with our tissue. Know we'd be happy to talk further with you about this, to better understand your feelings and help you feel better. Give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 777-1410.

Papa Bear Leonard certainly appreciates your warning, Kenny, thanks for the head's up! If you're looking for the largest squares possible, purchasing Charmin Ultra Strong Jumbo Rolls is the way to go. Sam's Club regularly sells them, so we hope you'll ask about them the next time you're at the store. If you'd like to talk to them about Jumbo roll availability, call 1 (888) 746-7726.

We understand how you feel, and we continually strive to find the right balance between ensuring the irresistible value our consumers love and operating our business sustainably for the long term. We try to keep prices as low as possible and deliver the high-quality TP that helps you enjoy the go while seeing an increase in commodity costs ourselves, and feedback like this means a lot to us. We are sharing your review with the team to see how we can improve, and if you'd like to discuss this further, call us at 1-800-777-1410, M - F, 9 AM to 6 PM EST.

We're so beary sorry this happened to you, and we appreciate you bringing this to our attention, Shawn. We're working hard to ensure you receive the irresistibly strong quality you trust to enjoy the go, and we're letting the team know your product felt hard. We appreciate your loyalty and want to make this right and have our Quality Team look into this further. So we can learn more, call us at 1-800-777-1410, M - F, 9 am to 6 pm EST, and we'll gladly assist you further.