Thanks so much for sharing your feedback with us. While our Charmin Ultra Soft has gotten smaller, there is a reason for it. You see, with the recent changes we made, it should capture more so that you can use less. This way, more rolls can also fit on more holders. However, your feedback is important, and we'd like to share your thoughts with our team. Please call us at 800-777-1410.

Your bathroom experience should only be one you look forward to, we're so sorry you feel so let down by Charmin Ultra Strong. Our Quality Team assures us that all our rolls are made to meet our high standards, so we only expect you'll be thrilled with our tissue. Know we'd be happy to talk further with you about this, to better understand your feelings and help you feel better. Give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 777-1410.

Thanks, Warren, for picking up a 32 pack of Charmin Ultra Strong. It may help to know we make various different sized rolls of bathroom tissue. If you're looking for bigger, Jumbo Ultra Strong rolls, reach out to Sam's Club, as they'd be able to order them for you. Give them a call at 1 (888) 746-7726.

We know how important it is to be able to count on the same great Charmin you've come to know and trust, and would like to help. We haven't made any changes to our Ultra Strong since 2022, so it's unexpected that it seems to have changed. We'd like to learn more about your experience, so when you have a chance, please give us a call at (800) 777-1410.

We understand how you feel, and we continually strive to find the right balance between ensuring the irresistible value our consumers love and operating our business sustainably for the long term. We try to keep prices as low as possible and deliver the high-quality TP that helps you enjoy the go while seeing an increase in commodity costs ourselves, and feedback like this means a lot to us. We are sharing your review with the team to see how we can improve, and if you'd like to discuss this further, call us at 1-800-777-1410, M - F, 9 AM to 6 PM EST.