We're so beary sorry this happened to you, and we appreciate you bringing this to our attention, Shawn. We're working hard to ensure you receive the irresistibly strong quality you trust to enjoy the go, and we're letting the team know your product felt hard. We appreciate your loyalty and want to make this right and have our Quality Team look into this further. So we can learn more, call us at 1-800-777-1410, M - F, 9 am to 6 pm EST, and we'll gladly assist you further.

It's always our goal give you an above average quality at a price you love. We're sorry if you feel this wasn't the case. After extensive consumer testing we aim to provide features you love, and quality checks to ensure you receive your rolls in the best condition, be assured we're sharing your report with Quality Team.

We're beary sorry your recent purchase was unpleasant, and we appreciate you sharing how you feel. We're continuously working to deliver superior quality to our consumers at a reasonable price while seeing an increase in commodity costs ourselves, and we upgraded your rolls so you can enjoy the go more conveniently. Your loyalty and satisfaction are most important to us, and we want a chance to learn more from you to see how we can improve this and help with your purchase. To discuss your experience further, call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST.

Thanks for trying the Ultra Strong Rolls, Mayra. We're sorry they didn't meet your expectations, and we try to ensure each roll is in perfect condition when you get them so you have an irresistible experience that best helps you enjoy the go. We appreciate your loyalty and would like to learn more from you to see how we can help with this purchase. To discuss this further, call us at 1-800-777-1410, M - F, 9 AM to 6 PM EST.