We’re really sorry to hear about your disappointment and appreciate you taking the time to share this feedback. We understand how frustrating it is when a product you’ve trusted for strength and reliability no longer performs the way you expect. Ultra Strong should live up to its name, and we’re sorry this wasn’t your experience. We’d like the opportunity to look into this further and share your concerns with our quality team. Please reach out to Charmin Consumer Care at 1-800-777-1410, and they’ll be happy to help and gather more details about what you experienced. Thank you again for letting us know — feedback like yours is important and helps us continue to improve.

We're so sorry you didn't receive your products, and we appreciate you bringing this to our attention. If you need further help with this order, contact Sam's Club directly at 1-888-746-7726, and they'll gladly assist you further.

Melanie,Helping you enjoy the go is our goal, and we're very sorry to hear we came up short. We have many quality checks in place to ensure our best reaches you, and listing all our measurements, so you can decide what version and roll size to purchase is important to us. While we cannot campare our brand to another competitor, we can let you know that we haven't rolled out any recent size changes to our rolls. We'd love to see how we can help further, and find the Charmin that is the right fit for you. Please call us at 1-800-777-1410 M-F between the hours of 9AM-6PM EST, so we can help get you that Charmin clean feeling that you deserve!