Melanie,Helping you enjoy the go is our goal, and we're very sorry to hear we came up short. We have many quality checks in place to ensure our best reaches you, and listing all our measurements, so you can decide what version and roll size to purchase is important to us. While we cannot campare our brand to another competitor, we can let you know that we haven't rolled out any recent size changes to our rolls. We'd love to see how we can help further, and find the Charmin that is the right fit for you. Please call us at 1-800-777-1410 M-F between the hours of 9AM-6PM EST, so we can help get you that Charmin clean feeling that you deserve!

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 777-1410.

We understand your frustration and are sorry your product isn't at the irresistible strong quality you know us for. We perform thorough tests to ensure your tp is in good condition, and we're so beary sorry this wasn't the case. Hearing from loyal consumers like you means a lot to us, and we'd like to discuss your experience further so we can fix this. Call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST, and we'll gladly assist you.