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Customer reviews for Hamilton Reversible Storage Sectional With Pullout Bed, Assorted Colors for
Hamilton Reversible Storage Sectional With Pullout Bed, Assorted Colors
3.9 out of 5 stars
stars
969 ratings523 reviews
  1. 5 stars52% (503)
  2. 4 stars19% (181)
  3. 3 stars10% (98)
  4. 2 stars6% (59)
  5. 1 star13% (128)

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Showing 311-320 of 523 reviews
Mar 29, 2022
Susan
1 out of 5 stars
1 out of 5 stars review

Broken part

I bought this couch and could not use for two weeks because of needing help to put it together. Now after two weeks of using the couch occasionally I pulled out the extended portion to “sit on”. The wooden frame broke in half. I have emailed samsclub@abbsonliving.com, but no response yet.

Helpful?2OGOQ2TYAUFY13613070068
reply from Abbyson Living

Hi Susan! We are sorry to hear about the issues you have experienced with the sectional. You may also reach out to our Customer Experience Team by calling 805-465-5500. We would love the opportunity to make this right! - The Abbyson Team

Jan 5, 2021
KT
1 out of 5 stars
1 out of 5 stars review

Pull out collapses

I purchased this couch in Nov 2020 and it didn't arrive until Dec 2020. The pullout couch/bed portion collapses. I completed all the necessary measures to get this fixed and noticed it had a 1 year warranty from Abbyson. Abbyson had a technician come out and confirm that the couch was in fact broken. Its now Jan 2020 and we still don't have a couch that works. I have had horrible communication with both Abbyson and Sams Club regarding follow up. I also feel like my warranty should start over once I get a couch that works. I also want to remind you that this is how the couch came and that no harm was done for this to have happened. I have been very disappointed.

Helpful?2OGOQ2TYAUFY13613070068
reply from Abbyson Living

Hi KT - We're so sorry to hear that you're having issues with your new sofa and have not had a solution yet! If you still need assistance please contact us at samsclub@abbysonliving.com

Oct 26, 2021
BJ Griggs
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Sofa

Love my lounger sofa bed

Helpful?2OGOQ2TYAUFY13613070068
reply from Supplier Response

We love to hear that! Thank you for sharing. - The Abbyson Team

Jul 27, 2021
KW
1 out of 5 stars
1 out of 5 stars review

Defective sleeper

I am very surprised this couch is getting so many good reviews. The couch is pretty firm and the sleeper keeps falling off the track so it makes it impossible to allow for someone to sleep on it. I just bought it and immediately noticed the track for the sleeper is defective. This is getting returned back to the store. The back of the couch is not very attractive if your plan is to put in the middle of the room and not against a wall.

Helpful?2OGOQ2TYAUFY13613070068
reply from Supplier Response

Hi thank you for sharing. It does get great reviews, it should soften over time. It should not come off track. Once you pull the drawer section out, please only pull the sofa bed section upward to set in place, it doesn't need to be pulled out further. Just pull upward and to put away, just pull upward again to put back in the drawer. Hope this helps! Please reach out if needed. samsclub@abbysonliving.com - The Abbyson Team

Dec 27, 2021
Debbie
1 out of 5 stars
1 out of 5 stars review

Not holding up well at all after 4 months

Received in August and have noticed the fabric seems to be stretching out and leaves wavy, wrinkles in the cushions. The material seems very thin, poor quality for a sofa in my opinion. In the beginning it was great, but now it is not holding up. Afraid to see what it look like 6 months down the road. Since it has been past 3 months Sam's will not take it back... so I am stuck like Chuck.

Helpful?2OGOQ2TYAUFY13613070068
reply from Supplier Response

This is very unusual to hear, as this is a very popular set. Please contact our Customer Experience Team to further assist at samsclub@abbysonliving.com - The Abbyson Team

Jul 1, 2022
Madtown
1 out of 5 stars
1 out of 5 stars review

Nice idea, not durable.

Had it so for 2 weeks when I leaned back while sitting on the chaise section and heard a snap. Broke some support and the back became all wobbly. In general, the back was low so you don't get great back support. It was reasonable comfortable: firm but that is what I prefer. Never got a chance to sleep on it so...

Helpful?2OGOQ2TYAUFY13613070068
reply from Supplier Response

We sincerely apologize for this happening! We absolutely want to make this right for you. Please contact our Customer Experience Team at samsclub@abbysonliving.com so they can assist you right away. - The Abbyson Team

Jul 12, 2021
Kayla Ayotte
1 out of 5 stars
1 out of 5 stars review

Worst Couch Ever

My husband and I had this couch no more than two weeks and both the legs on the chaise broke off and the sides on the pull out sink in whenever someone sits on it. We got it for a great price on a Black Friday sale and were so excited for it but ended up being very disappointed. We also tried to contact the company that makes them but never heard anything back.

Helpful?2OGOQ2TYAUFY13613070068
reply from Abbyson Living

Hi there, we stand behind our products. This is a great sectional. Please reach out to us at samsclub@abbysonliving.com for assistance

Apr 2, 2022
Brittany
1 out of 5 stars
1 out of 5 stars review

Awful. Don’t buy

I’ve had this for right at 10 months. It’s horribly uncomfortable, the bed platform shifts, comes off it’s tracks and is just in general “cheap”. The first couple months it was okay, but this would be an extremely lightly used decor couch if anything. Do not recommend for average/moderate use. Save your money.

Helpful?2OGOQ2TYAUFY13613070068
May 21, 2021
Satyajit
3 out of 5 stars
3 out of 5 stars review

Decent for the price but I expected better

I purchased it in Nov 2021 and received within a month. It was delivered in two boxes by fedex. You can assemble alone with a little more effort but it's doable. At first I was happy with my purchase. However after using it for couple of months I noticed some wear on it which is gradually worsening day by day. Please see the pictures (these were taken at 5 months of usage).

Helpful?2OGOQ2TYAUFY13613070068
reply from Supplier Response

Hi, We do stand behind our products. If we can assist in any way, please reach out to samsclub@abbysonliving.com

Oct 15, 2022
Chula
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Easy to put together

Nice and controlled

Helpful?2OGOQ2TYAUFY13613070068