Poor lasting appearance
I purchased this refrigerator last summer (2023). I cannot complain about the products ability to keep food preserved by doing what it was designed to do. But I CAN complain about the products quality of the stainless steel used for the face of the unit. It is just me and my wife in the house and we are both in our 70's. How much abuse can the refrigerator get from us? What I am getting at is the door faces, the flat stainless steel front panels, look like a hail storm has hit it. If it is bumped with anything hard it dents.
I purchased the unit from a national big box store. To make a long story short it is the third refrigerator that was brought to my house. The first two were dented and I refused to accept them. This one was delivered and wrapped in clear shrink wrap on the surface. I did not see any dents on the surface while looking through the film on the metal so I accepted the unit. When I pilled the film off, which was after we had put all the items in the unit, there were many small dents in the metal. I went back to the store and told them and they offered to send me another one but by this time I didn't want to wait another 7 - 10 days for another one that could be in the same condition.
Today I polished the stainless using a soft micro-fiber cloth and a spray stainless cleaner/polish. Any presser that I applied to get heavy dirt marks off scratched the finish.
I have had other brands of refrigerators that were stainless and never had this kind of a problem. It seems that the thinkness of the metal is too thin to support normal everyday wear and tear.
So to say the least, I am very unhappy with the product and I would NOT recommend it to anyone.
reply from Samsung Care
Greetings!
It’s understandable to want a product that stands up to everyday use without showing wear so quickly. We are here to help.
Stainless steel, including the ones used in Samsung refrigerators, is often considered durable and resistant to rust and corrosion. Still, it is not entirely impervious to damage. To reduce scratches and dents, it’s a good idea to avoid using abrasive cleaning tools, be mindful of the refrigerator’s surroundings, and treat it gently. Moving forward, I have shared a Samsung video below to help with the upkeep of your refrigerator. You may start the video at 02:04.
How to clean your Samsung refrigerator:
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1148003901 to help our team pull up your information.
Leo