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Customer reviews for Samsung 28 cu. ft. Side-by-Side Refrigerator for
Samsung 28 cu. ft. Side-by-Side Refrigerator
4.6 out of 5 stars
stars
869 ratings860 reviews
  1. 5 stars75% (654)
  2. 4 stars16% (140)
  3. 3 stars3% (27)
  4. 2 stars1% (9)
  5. 1 star4% (39)

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Showing 701-710 of 860 reviews
Oct 3, 2024
Reviewer name: JC2024
1 out of 5 stars
1 out of 5 stars review

Beautiful but keeps FREEZING all my fruits and veg

I have to keep throwing away all my fruits and vegetables because they end up freezing. It freezes everything else. The fridge temp is at the highest but still continues to freeze. There is nothing blocking the airways in the back. The refrigerator itself is nice and beautiful.

Review from Samsung US
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reply from SEA Care

Hello there, Thank you for sharing your experience with the Samsung RS28A500ASR refrigerator. It’s wonderful to hear that you find the design beautiful; however, I understand how frustrating it can be to have fruits and vegetables freeze despite setting the temperature to the highest level. To help address the freezing issue, I recommend checking the following: 1. **Temperature Settings**: For optimal performance, ensure that the refrigerator is set to the recommended temperature range, which is typically between 37°F and 40°F (3°C and 4°C). 2. **Airflow**: Although you mentioned there’s nothing blocking the airways, it might be worth rechecking the placement of items inside the fridge. Ensure that vents are not obstructed by food items, as this can lead to uneven cooling and freezing in certain areas. 3. **Placement**: Avoid placing items too close to the back wall of the refrigerator, as this can cause them to freeze due to direct exposure to cold air. For further troubleshooting and guidance, I suggest checking the **User Manual** starting on **page 32, in the section titled "Temperature Control."**an under the "Frost" section on page 50.This section provides insights into adjusting settings and understanding your refrigerator's cooling system. You can access the manual through the following link: [Samsung RS28A500ASR User Manual] https://downloadcenter.samsung.com/content/UM/202102/20210216063222924/DA68-03958P-00_RS5300T-ND__EN-MES-CFR__USA.pdf The link below will help you make sure your fridge operates properly. Please select the scenario that best fits your situation and learn more by checking the hyperlinks and video. Frost forms in the freezer or refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147578265) to help our team gather your information. Have a great day. ^Charles

Feb 25, 2022
Reviewer name: Insaner1a
5 out of 5 stars
5 out of 5 stars review

Top refrigerator

[This review was collected as part of a promotion.] Better then my old fridge for sure!! The space un this bad boy is awesome! I love the finish metal on the doors just perfect! And the ice machine works amazing! I also love the smart features it has from letting me know the door is open and closed. Perfect cause of my large family!

Review from The Insiders
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Jan 3, 2022
Reviewer name: DNice1
5 out of 5 stars
5 out of 5 stars review

Keeping it cool

[This review was collected as part of a promotion.] Let's start with the design Cool modern sleek design it claims finger resistant stainless steel so to test their claim I would rest my whole hand on the door. Take it away and then look for my big hand print. unfortunately after testing this multiple times I could not find my prints I'm impressed! It's like it has a slick coating over it which also makes it easy to clean without leaving streaks. The fridge side keeps food cold evenly regardless of where you put an item this is where the fridge won me over every other fridge I have had always seems to have warm spots and cold spots for instance fridge doors usually never keep milk or juices cold enough or if you put items to the back of the fridge its likely to freeze the item With the Samsung I never had that problem and when looking for items that is no problem because the led lighting leaves no shelf dark everything is bright almost to bright actually would be great if you could adjust the brightness or if it had a sensor to adjust based on room brightness but that is minor. the fridge seems to swallow up everything and still leave room for more I really like side by side fridges because everything can be organized much better especially on the freezer side ice cream on one shelf frozen pizza on another and the ice maker doesn't take up half the space it just makes it easier to find something versus having to dig for it. I totally recommend this Samsung side by side fridge it looks fantastic it performs fantastic and the capacity is fantastic whether you have a big family or just you or two and will be sure to get praises at your next gathering

Review from The Insiders
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Jan 3, 2022
Reviewer name: rma13
5 out of 5 stars
5 out of 5 stars review

Great fridge with unusual features.

[This review was collected as part of a promotion.] The fridge has more space inside than expected. The lights are nice and gright so I can see things way in the back behind my leftovers. This is our first stainless appliance as we were concerned about cleaning with small children. As our kids are older now we decided to try it and we are suprised at how easy it is to keep fingerprints off the surface of this fridge. I am confused as the the "smart" featurs of this fridge, it seems expensive and excessive to add wifi and an app to just be able to change the temperature of the fridge and freezer. We typically just set the temp when we get a new fridge and never touch it again. . I only have 2 small complaints about this fridge, the shelves are fixed so I can't rearrange them when needed and I feel they should include a sccop for the ice maker, we are just using and old plastic measuring cup currently.

Review from The Insiders
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May 16, 2024
Reviewer name: Defrauded Customer
1 out of 5 stars
1 out of 5 stars review

Do Not Buy Samsung Appliances

Refrigerator died after 1.5 years from date of purchase due to a failure of the sealed system. Samsung is trying to claim that the refrigerator is out of warranty even though their own warranty documents explicitly state that parts and labor of the sealed system are covered for 5 years. The only silver lining is that this is a fairly straightforward case for small claims court. Filed today and am expecting to get the prorated value of the refrigerator. I would highly recommend that all prospective buyers avoid Samsung products. In my experience, they are not built to last and Samsung will not honor their warranty agreements as written.

Review from Samsung US
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reply from Samsung Care

Hi there, We can feel the disappointment you have with this fridge. We are here to help you with it. We would like to speak to you directly to provide options and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147145456), to help our team pull up your information. Have a great day! ^Rodel

Aug 29, 2025
Reviewer name: Samsung Fan
5 out of 5 stars
5 out of 5 stars review

Futuristic look

[This review was collected as part of a promotion.] Great upgrade from our 17-year-old refrigerator to a sleek, larger, quieter model. The smooth handless design offers a futuristic look, and the inside ice maker is simple and better than the thru-the-door set-up. So far, we are enjoying the additional cubic inches and the digital temperature display.

Review from Samsung US
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Jan 13, 2022
Reviewer name: KingSD1984
5 out of 5 stars
5 out of 5 stars review

Deep and Roomy

[This review was collected as part of a promotion.] I love it. The Smart Side by Side looks great in my new kitchen. I have to say I did not think it had more room than my old Fridge, but it does. It is actually nice to have the extra room. The doors hold plenty and easy to open. More then enough space I am still learning more about it. I am sure I will find more things as time goes on. I am enjoying it and have had a few nice comments on it and wanted more information where to get on.

Review from The Insiders
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Feb 25, 2022
Reviewer name: samarsood143
5 out of 5 stars
5 out of 5 stars review

Sleek Design with Lot of Space

[This review was collected as part of a promotion.] * From the outside this fridge does not look like a fridge you need for a family space. But once you start using this it is a perfect fridge for any home. * Simple 2 door fridge with a lot of shelves and side storage racks. * Ice tray is on the left top door. * Adjustable shelves. * 3 baskets in the fridge to keep vegetables and fruits. * Fridge controls are inside behind the right door. * You can also control the temperature through the Samsung app. App also send you alerts if a door is not properly closed or ice tray is not placed back correctly. * This is my second fridge to keep in the basement for parties. Racks are perfect to keep soda and beers. * Fast cooling option to get drinks ready for the parties in no time. ** There is no side rack on the left door so don't worry if you see space there no part is missing. Same for the left side of the fridge as it looks like the basket is missing and the manual also shows like it has the basket but when you look at the actual colored pics on the site yous see there are no missing parts those slots are there so you can change the other shelves and rack to fir larger items.

Review from The Insiders
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Jul 25, 2024
Reviewer name: Sal I
5 out of 5 stars
5 out of 5 stars review

Excellent Refrigerator

[This review was collected as part of a promotion.] Purchased this refrigerator a few weeks ago and I am so glad I did. I call it the clown fridge. It seems to have an unlimited amount of space. The large doors are great for all types of bottles and containers which saves so much space in the actual fridge. It is so quiet I have to open the door to check it's still running. So far it is a great purchase and the app is great in case anyone leaves the door open or there are other issues.

Review from Samsung US
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Jan 13, 2022
Reviewer name: Un1corn
5 out of 5 stars
5 out of 5 stars review

So much room!

[This review was collected as part of a promotion.] This fridge is gorgeous! The dark stainless steel color is perfect for my decor inside my home. From the outside of the fridge you cannot tell just how much space is available inside. One of the best things is how quiet it is. The fridge I had before emitted a constant hum, but this Samsung fridge is almost silent. The ice maker works great too. Being able to use the smart things app is a plus as well. I have already told all my friends and family about this fridge, and I’m pretty sure my brother has one on order.

Review from The Insiders
Helpful?40BRFUQPFBVO13612920941