Hi there, We would like to assist you further with your concern. Kindly let us know more about the refrigerator. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148084884) to help our team pull up your information when you message us. Have a great day, -Ernest-

Greetings, We understand your disappointment with your broken refrigerator. Let us help. Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147699425) to help our team pull up your information when you message us. Thank you. -Ricardo

Greetings, We like to take the opportunity to help you on finding a Samsung part. I highly suggest checking the Samsung part website on this link: https://www.samsungparts.com/Default.aspx If you can't find desired parts or accessories, please try again with exact model number or model name from your product label or call us at 1-800-627-4368. If you have inquiries and need further assistance in the future, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Once you contact us, please provide this reference number 1145110593. ^Rainly

Thank you for choosing Samsung, we’re so thankful for outstanding customers like you. ^Pat