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Customer reviews for Samsung 28 cu. ft. Side-by-Side Refrigerator for
Samsung 28 cu. ft. Side-by-Side Refrigerator
4.4 out of 5 stars
stars
383 ratings374 reviews
  1. 5 stars73% (278)
  2. 4 stars15% (56)
  3. 3 stars3% (13)
  4. 2 stars1% (4)
  5. 1 star8% (32)

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Showing 271-280 of 374 reviews
Mar 25, 2024
Hammburger
1 out of 5 stars review

Stay away

Has never worked right. Freezer doesn't keep items frozen consistently. Tech came out replaced the mother board and some other stuff. Seemed to work fine for a bit. Now its out of warranty and stuff doesn't stay frozen. App says there is nothing wrong with it...... frustrating.

Review from Samsung US
Helpful?5NB2DDRG8XLS13612920941
reply from SEA Care

Hi there, The cold temperature of the fridge makes storing food a lot better. Let us help you with the refrigerator. Here is a link to help you with the freezer. Please watch the full video, follow the steps and click the hyperlinks for further assistance. Cooling issues with Samsung refrigerator or freezer. https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146984227 to help our team pull up your information. Have a great day. ^Aloe

Feb 25, 2022
Teacherreview
5 out of 5 stars review

Stainless refrigerator

[This review was collected as part of a promotion.] I love my new Samsung refrigerator. I like that the handles are built in the front door and don't stick out. I like that my kids can touch and not leave fingerprints. The freezer and refrigerator space is large enough for our family of five.

Review from The Insiders
Helpful?5NB2DDRG8XLS13612920941
Oct 12, 2021
Theresa0830
5 out of 5 stars review

Beautiful and Amazing

[This review was collected as part of a promotion.] I love my new refrigerator. It is roomy and there is a spot for everything. The doors allow for storage gallons of milk and juice. The drawer hold a weeks worth of fresh produce. The shelves are larger and allow for easy access to everything. The icemaker is in the door which frees up an entire shelf in the freezer. It keeps up with the ice demand and we have quit buying bags of ice. There are enough shelves in the freezer that everything is organized and in plain sight. The only thing I would change is the ice access. We gave a designated scoop. I recommend this refrigerator for anyone who needs a new roomy refrigerator.

Review from The Insiders
Helpful?5NB2DDRG8XLS13612920941
reply from Samsung Care

Happy to hear the refrigerator is performing up to standards. Thank you for sharing these concerns with us. ^Pat

Jul 11, 2022
I like Samsung
4 out of 5 stars review

So far so good

[This review was collected as part of a promotion.] I bought this for my new home, and it's been working well for a couple of months. The smart feature is excellent, I can adjust the temperature using my phone. It also warns me if the door is left open. It works well as of now, but I think I'm missing the bottom freezer door shelf because none of the ones I have fit in that area. Will have to see how long this holds up.

Review from Samsung US
Helpful?5NB2DDRG8XLS13612920941
Aug 28, 2025
Suzanne
1 out of 5 stars review

Don’t buy

My refrigerator is only 3 years old and I can’t get a new sensor. It’s useless

Review from Samsung US
Helpful?5NB2DDRG8XLS13612920941
reply from Samsung Care

Hi Suzanne, We understand how frustrating it feels when a key part isn’t readily available—especially for an appliance you've only had for a few years. Let us help you. I have shared the website of our authorized distributor for parts and accessories below. Please visit the website to check on compatible and available sensors for your refrigerator. Samsung Parts: https://samsungparts.com/pages/supports Leo

Feb 1, 2022
New Samsung girl
5 out of 5 stars review

Large capacity looks great

Recently purchased and so far I love it large capacity which fits a lot of food. Plenty of shelf and storage space

Helpful?5NB2DDRG8XLS13612920941
Jun 19, 2024
Ice Bucket
4 out of 5 stars review

Need help

How do I get a replacement ice bucket for this model? I’ve been searching the internet and just can’t find one for this model. It’s wicked frustrating. Please help

Review from Samsung US
Helpful?5NB2DDRG8XLS13612920941
Oct 15, 2023
Booboo
5 out of 5 stars review

Lots of room for everything

[This review was collected as part of a promotion.] We have only had the fridge for a couple of weeks but it works great. Keeps everything nice and cold.

Review from Samsung US
Helpful?5NB2DDRG8XLS13612920941
Dec 14, 2023
Anonymous
5 out of 5 stars review

Great Side-by-Side Refrigerator!

[This review was collected as part of a promotion.] I've had this Side-by-Side for about a month now and I really like it. I like the efficient layout, I did not want water/ice in the door and the interior has no wasted space.

Review from Samsung US
Helpful?5NB2DDRG8XLS13612920941
Jan 4, 2025
Not Happy
1 out of 5 stars review

Garbage

I sent in a negative review on the refrigerator i bought last year. I didn't think that it would appear on the web site. I will not purchase another Samsung product.

Review from Samsung US
Helpful?5NB2DDRG8XLS13612920941
reply from SEA Care

Hi there, We would like to assist you further with your concern. Kindly let us know more about the refrigerator. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148084884) to help our team pull up your information when you message us. Have a great day, -Ernest-