We bought this washer one month ago and realized the softener dispenser was not working. LG responded to our concerns by checking the unit over the phone with the help of a representative. A technician followed up with a visit a few days later and fixed the issue in less than 30 minutes. The technician showed us a couple of wrong internal connections that caused the malfunction. Understandably, we were very frustrated as we had to put our time into solving a problem with a brand-new product that should've gone through rigorous quality controls. LG needs to pay attention to this. In the end, the warranty coverage worked. I will think twice in the future to buy an LG appliance.

[This review was collected as part of a promotion.] I love the machine and the features! I hooked up the notifications to my phone and it is wonderful. The only problem I had was they were unable to hook up the machine because my valves were bad and I have to replace them. Other than that it's great. I haven't had them to long, but so far so good

I have had this washing machine for about 5 weeks and can honestly say I now enjoy doing laundry. The drum is huge, the machine is quiet and I actually think my whites are whier and my colors brighter! I might even be able to convince my husband to do laundry! I highly recommend this magnificent machine to anyone of any age!

I have had this washing machine for about three weeks. One may say, how do you know in just three weeks? Well with 5 kids in the house, sports, dancing club, this washing machine makes laundry a breeze. It washes the clothes clean and spins them so dry , that it cuts down trying time as well. Laundry use to be a weekend chore. Now it is a couple of hours. Love it!!

Had it now for about 45 days and can't stop being amazed. The download cycles feature allows for unlimited uses for all types of clothes. The capacity is huge and it is much quieter and quieter than our previous unit. The monthly maintenance is easy and not as intimidating as it may seem, but I would recommend a larger bowl than the small one they recommend when performing. Highly recommend this product.

I've had this washer for a few weeks. The combination of the turbo wash and the nearly dry spin works for my every day pet messes. The app is an excellent addition, I can see from anywhere in my house when my load will be done. It also let's you download different washing programs, but I haven't had a need to use it yet.

After the initial 2 weeks post delivery of my new LG washer and dryer, I am happy to say that I made a superior purchase decision. I recommend this LG washer and dryer set. The details below. The Pros: - Many choices for cycles, spin speed, temp, soil level, etc. - Capacity is large, but the units handle small loads well, also. - Runs whisper quiet, smooth, and solid as a rock (zero vibrations, though I haven't done a very large load yet). - Clothes came out clean and properly spun out (very little moisture retained). - The load complete notification chime sounds like an ice cream truck. Silly? Yes, but I love hearing it! Haha. The Cons: - So many choices; maybe too many choices! And if you want to deviate from the preset defaults, you can, but it's lots of tapping each individual setting on the LED screen. Time consuming! I wish there was a memory function where I could program my "normal" cycle settings and then recall it with 1-button press. - The LED screen is very small font and not overly lit. If you're older or sight impaired, be advised. I need my reading glasses and a flashlight to choose my combinations of the many options. Someday, I'll have it memorized, hopefully. - The units are big... measure your space accurately for fit (I did so all good). Be aware that if you're shorter (I'm 5'1"), reaching over the units is a stretch! All of that said, I give these units a thumbs up and would buy them again. The only outstanding question is maintenance and durability. LG has a good track record so I hope my units perform well for years to come.

[This review was collected as part of a promotion.] Normally LG products are reliable. However, my washer started to make a terrible noise on the spin cycles. The noise was so bad that my cats were howling and found a place to hide. Although, I have to say that LG customer service dispatched a technician to troubleshoot the problem. The drum drive bearing froze. I needed a new drum with a new bearing and electrical stator. Th LG Technician had it working in a few hours once the parts came in. The technician stated that this type of problem was virtually unheard of especially on a new machine. After two weeks without a washer all is well now. I especially like the large drum. It can hold and wash large items like blankets and small throw rugs. This washer replaced an over ten-year LG washer with direct drive. The old washer experienced the same bearing issue as my new machine, and it would not be economical to repair given the age of the washer. My LG dryer is also over ten years old and still dying away. I'll replace it when needed--in another ten years or so. Overall, the problem was a fluke and have the highest confidence in LG products.

[This review was collected as part of a promotion.] Purchased the washer on 4/02/2021. Had to have it replaced on 5/04/2021. It was leaking water from under neat . Had a tech come out and there was a crack in the drum, so they replaced it with a new washer.

[This review was collected as part of a promotion.] We have had this washer for 3 months and are very happy with it. It does a great job cleaning our clothes, bedding, etc. It has many settings so that we can select the best options for what is being washed and also save time and electricity.