Customer reviews for LG 4.5 cu. ft. Front Load Washer forMember photos
This is one amazing machine.
I never thought I would even get excited about a washer, but this thing is amazing. It has taken the task of washing clothes to an art, but it does it all on its own. It is energy and water conservative as well, and that hits the pocket book. I am very pleased with my LG washer, and even excited!
Hey there, Dr. James! Thanks for the fantastic rating. Always great hearing your washer is turning laundry day into something you actually enjoy and delivering that efficient, reliable performance you expect from us. If you ever need anything, @LGUSSupport is always here to help. #LifesGood ❤️ ‑Rich
More then happy
I'm more then happy withy washer its by far the best washer I have had . It cleans clothes extremely well and only thing I don't like is it don't have lights on the inside so you can see your laundry and check on it but still if I could give more then 5 stars I would
Hello there, Ashley! Thanks for the glowing review. It’s great to hear your washer is knocking it out of the park for you. We’ll make sure your note about the interior light gets shared with our product team. If you ever need anything in the future, @LGUSSupport is always here to help. #LifesGood ❤️ ‑LG Digital Care Team ^Rich
Very good machine especially for the price
This machine is much like our last model which lasted us about 10 years. There are some good changes to the design. The area where the detergent & softener, etc is added appears easier to clean. The number of cycles and choices have increased with an ability to do an extra spin without an added rinse cycle. The noise is moderate much like the previous machine.
Hello there! Sounds like your washer is doing a solid job and those updated features are really working in your favor. We’ll pass your thoughts along to the product team. If you ever need anything, @LGUSSupport is here for you. #LifesGood ❤️ -Rich
DO NOT RECCOMEND LG OR THEIR PRODUCTS
Washer broke after 3 months of use. Have been trying to work with LG for over 5 weeks to get it repaired or replaced
Hello, Sarah. We appreciate you sharing your experience regarding your LG Front Load Washer WM4000HBA. We recognize your experience with the operation and service handling of your unit. To help clear temporary operational errors, perform a master reset by unplugging the washer from the outlet for 5 minutes, holding down the START/PAUSE button for 5 seconds while unplugged, and then plugging the unit back in. We want to help ensure your laundry setup operates smoothly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Verified Purchase
Washer Breakdown after 1year & 4months
[This review was collected as part of a promotion.] THe hot water inlet valve inside the washer stopped working and remained in the open position even when the washer was turned off and unplugged. The part # is LG 5220FR2006Z to replace it. It must happen often since there is a Youtube LG video to help with the job. I have attached the link. LG should increase the 1 warranty period.
We hate to hear you had this issue and thank you for providing your feedback.^Sandy
I paid for haul-away of my old unit and installation of this new unit but they will not either. They just dropped off the washing machine in a box. I have probably spent at least 40 minutes talking to LG over 3 phone calls trying to get them to complete the paid for installation and haul-away and they will not help me, just keep transferring my call around.
Hello. Thank you for sharing your experience with your LG WM4000HWA Washing Machine. We appreciate you taking the time to write a review and we hear your concerns regarding the installation and haul-away service. We want to ensure your new washer is set up correctly for smooth operation. We are committed to helping you resolve this delivery coordination issue. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit installation. ^James
Not a good idea
Lasted a year and a half before it started leaking. Fortunately I purchased a warranty and the warranty representative walked me through getting a replacement. This is after 12 service appointments. Such a waste of my time. The Sam’s Club rep was truly great. If he didn’t answer the phone and manage my account I would’ve been out of luck.
Hello there. We recognize that managing appliance requirements can consume your time, and we are grateful for your patience during this process. Thank you for sharing your experience with your LG Front Load Washer (Model WM4000HBA). We are pleased to hear that your store representative and warranty team provided outstanding support throughout.<br /><br />To ensure your washer operates efficiently, here are some quick troubleshooting steps for leaks: <br /> 1: Clean the door gasket – Foreign objects like hair may cause water to leak under the door.<br /> 2: Inspect the rubber gasket – If torn or deformed, please request a repair for assistance.<br /> 3: Check the drain filter – After cleaning, ensure the residual water hose cap and pump stopper are tightly closed.<br /><br />You can explore the full feature list and support details for your LG product here: https://www.samsclub.com/ip/lg-4-5-cf-front-load-washer/13610864707<br /><br />LG Product Manual Guide: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-leaks-on-a-front-load-washer--20153105608863?srsltid=AfmBOooTaVj726IFp0r4yUoZMTU05reuB8bbbbRIjsXAzgGkdwhykkYh<br /><br />You may contact Sam's Club Customer service 1 (888) 746-7726. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ^Yna
don't bother buying those washer the dryer from LG at Sam's club. The shipping partner is terrible. they kept rescheduled because they will only ship it when they have others coming to the same area but they don't have enough coordination to tell you which dates are actually available when they do confirm a date with you they will reschedule it to the one day that you said you couldn't make it happen. Very unprofessional!
Hi, Matthew. Thank you for sharing your experience with your LG Washer (WM4000HBA). We understand your need for a seamless delivery process and are fully committed to helping resolve scheduling challenges so you can receive your appliances smoothly. If you haven't done so yet, we recommend contacting Sam's Club customer service at 888-746-7726 for potential solutions. Here are quick troubleshooting and pre-installation tips to prepare your unit for operation upon arrival: (1) Ensure your laundry area has a 3-prong grounded 120V outlet, hot and cold water lines, and a dedicated drain. (2) Measure doorways and the installation area beforehand for easy entry (leave about an inch behind the unit for hoses). (3) When the carrier arrives, check the packaging and appliance panels for any damage before signing. For more guidance, visit https://www.lg.com/us/support/product/lg-WM4000HBA.ABLEUUS?. If you need further support, please email us at lgdigitalcare@lg.sprinklrsupport.com, and we’ll be happy to help. ^Juvy
Leakage
At first, we absolutely love the machine and then it began to leak from the bottom. Had someone come out to service it and suggested that we do a tub clean which we do weekly it did not fix the problem nor can we get somebody to come out to fix the problem.
Hi. We appreciate you sharing your thoughts and review regarding your LG WM4000HBA Front Load Washer. We recognize your experience with the leak from the bottom and the difficulty in arranging service support for your unit. To help prevent and address bottom leaks, check that the drain pump filter at the bottom front of the unit is securely tightened and clean the door gasket seal to remove any trapped lint or soap residue. For step-by-step guidance on addressing washer leaks, you can review our support guide at https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448?srsltid=AfmBOooDXUVlzzdjZk9su3kTu5SeUCGCnVD46EWQoNOe8ae_2_X_REfL. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Poor washing performance, not DIY maintainable
High maintenance laundry days and poor cleaning overall. When the machine was brand new the only issue was figuring out which cycles could get enough water in the machine to actually clean. We are fastidious about care for the machine - gasket wiped down every single time, door left wide open, running tub clean on a regular routine, cleaning the filter, using HE detergent carefully measured and borax in with the clothes. I am constantly rewashing things and have gone back to handwashing because the delicate cycle is simply trash - leaves clothes smelling worse and is hard on delicates anyway. What in earth is happening in there?! Not even three years into owning it that sour smell in laundry is persistent - it recedes a little after a tub clean but comes back quickly. And it makes anything with a nap (flannel, corduroy) flat and pilled (plus smelling bad). I guess we will pay for a technician to pull this thing apart and clean it. Making this not at all a good bargain. Will eventually replace with a SQ or find a rebuilt older top loader from a higher quality brand.
Hi. We appreciate you sharing your rating and feedback regarding your LG Front Load Washing Machine, model WM4000HWA. We recognize your experience with the overall cleaning results, water levels, and the persistent odors in your laundry. Since high-efficiency front loaders naturally use less water to optimize chemical action and tumble action, we recommend utilizing the "Water Plus" option to increase the volume inside the drum for cycles where you prefer extra water. If fabric odor persists despite regular tub cleaning, we also suggest checking the drain pump filter at the bottom front of the unit for trapped debris and switching to the "Heavy Duty" or "Sanitary" cycle with warm or hot water to help break down any remaining residue or soap buildup in the fibers. For deeper insights on optimizing your washing performance and adjusting your setup, you can access our helpful guides at https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790?srsltid=AfmBOooWsHCEd39qLqGIQhA7pkZexjNRVo7AgxppZVf7ANbeuNCdBreW and https://www.lg.com/us/support/help-library/lg-washer-how-to-increase-the-water-level--20153067163643?srsltid=AfmBOopXF7TqVIAWBLdNVgfExAUm5G2tVNhVegxxSId5lBG1rohbWC0L. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James