Hi, Kyle. Thank you for sharing your experience with us. It’s wonderful to hear how well your LG Washer (WM4000HWA) model has been performing for you over the years, and that features like the Pre‑Wash cycle, Drain Pump Filter, and Tub Clean cycle continue to support your laundry routine effectively. Your regular maintenance—cleaning the drain pump filter monthly and running Tub Clean with an appropriate cleaner—is exactly what helps keep the WM4000HWA operating at peak performance. For added care, we recommend ensuring the washer is level and that the door gasket is wiped dry after use to maintain long‑term reliability. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ ‑LG Digital Care Team ^Juvy

Hello, Melv. Thank you for sharing your experience with your LG Washer. We appreciate the clear details about the Normal cycle behavior, the Turbowash setting, and your feedback regarding the door latch design. We’d like to take a closer look at your specific model so we can see how we can assist moving forward. To allow us to properly investigate the details of your specific product model and to see how we can assist with your LG washer cycle setting issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-washer-front-load-washing-machine-cycles-and-options--1337797444134 ^James

Hi, there. Thank you for sharing your experience with the LG Washer (WM4000HWA) model. We understand your concern about dealing with multiple delivery attempts, installation errors, and the extensive water damage caused. We strive to provide excellent services and ensure a smooth experience.<br /><br />To avoid future issues, we recommend hiring a licensed professional for water line connections. It&#39;s wise to check with the delivery team or a pro about the hoses to ensure everything is secure.<br /><br />We recommend contacting Sam&#39;s Club customer service at 888-746-7726 to address your concerns, offer assistance, and discuss potential solutions. While we can&#39;t assist directly with installation or water damage, we&#39;re here to answer questions about the washer. Reach out to us via private message on social media &#64;LGUSSupport for troubleshooting or any inquiries. We want to ensure your washer and dryer are properly set up. ^Juvy

Hi, Malone! Love hearing that your new LG Washer turned your laundry luck around — nothing beats that feeling when a machine finally gets it right and keeps up with your routine. If you ever need anything in the future, you can always reach out to @LGUSSupport. ^James

Hello. Thank you for sharing your experience with your LG Washer. We appreciate the details you provided about the rubber door gasket wearing out quickly and the leaking that followed. We want to help look into what may be affecting the performance of your LG unit. To allow us to properly investigate the details of your specific product model and to see how we can assist with the gasket and leaking issues being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for washer door seal care and troubleshooting: https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448 ^James

We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane