Hi, Sarah! We've attached a link with more info regarding clothing being torn/ripped by a front-load washer, and if the troubleshooting there doesn't help, please be sure to reach out with the second link below! https://www.lg.com/us/support/help-library/clothing-torn-ripped-front-load-washer-CT10000010-1337626779129 https://www.lg.com/us/support/contact ^Ian

Hi, Miam. Thank you for sharing your experience with the LG Washer (WM4000HWA) model. It’s wonderful to hear that after just a couple of weeks, you’re already really happy with it. This model is designed for strong cleaning performance, efficiency, and ease of use, so it’s great to know it’s delivering exactly what you hoped for. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy

We appreciate the 5 star review for your 4.5 cu. ft. Ultra Large Capacity Smart wi-fi Enabled Front Load Washer with TurboWash™ 360°. #LifesGood when energy efficiency in a washer meets an exceptional design loaded with useful features! Enjoy! Should you need support, don't hesitate to reach out! Please see our contact options here: https://www.lg.com/us/support/contact. ^Chris

Thank you so much for taking the time to leave us a 5-star review. We work continuously to improve the quality of our products and services that drive customer satisfaction. Thank you for supporting LG! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James,

Hi Tapher, thanks for sharing your experience with your LG Front Load Washer WM4000HBA. Glad to hear it’s been a great fit so far — those quick cycles and strong cleaning performance make a noticeable difference in day‑to‑day laundry. Sounds like it’s already making things easier in your home. If you ever need anything, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich