Hi, Sarah! We've attached a link with more info regarding clothing being torn/ripped by a front-load washer, and if the troubleshooting there doesn't help, please be sure to reach out with the second link below! https://www.lg.com/us/support/help-library/clothing-torn-ripped-front-load-washer-CT10000010-1337626779129 https://www.lg.com/us/support/contact ^Ian

Hey there. Thank you for sharing your love for our LG Washer. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.