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Customer reviews for LG 4.5 cu. ft. Front Load Washer for
LG 4.5 cu. ft. Front Load Washer
4.6 out of 5 stars
stars
2,120 ratings2,120 reviews
  1. 5 stars77% (1,641)
  2. 4 stars14% (290)
  3. 3 stars3% (68)
  4. 2 stars1% (28)
  5. 1 star4% (93)
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Showing 1,751-1,760 of 2,120 reviews
Oct 11, 2024
Yargal
1 out of 5 stars review

Not great at all

[This review was collected as part of a promotion.] It doesn't work since they installed it, but even though I asked them to fix it, they still haven't been able to fix it by making an appointment and rescheduling it for another appointment when the appointment arrives.

Review from lg.com
Helpful?28QH9LWQUBA813610864707
reply from LG Digital Care Team

Hi there. We understand your concern. It looks like there has been some delay with appointments, and we’d like to help resolve this quickly. Please send us a direct message on social media @LGUSSupport with your details, and we’ll make sure it gets addressed promptly. ^ Diego

Apr 15, 2021
flkayak
5 out of 5 stars review

Fantastic features and stacks!

[This review was collected as part of a promotion.] This washer actually makes it enjoyable to do laundry and it is super efficient. The allergy setting is perfect for doing the sheets and pillows, and with the wifi I always get a reminder when it is time to switch the load to the dryer. Being able to stack the washer and dryer was important because I wanted to minimize laundry space in the garage.

Review from lg.com
Helpful?28QH9LWQUBA813610864707
Aug 10, 2023
LA Customer
3 out of 5 stars review

Gets Clothes Clean but not Quiet at all

I usually have a lot of confidence in LG products. Have LG products in one of our properties and all have been reliable and lasted a long time. I received this washer yesterday. The tub smelled strongly of chemicals. Had to do about 5 loads before the chemical smell dissipated. Seems to get the clothes really clean though and gets out stains. The washer is no quiet at all. Really disappointed about that. Noisier than our old one.

Review from lg.com
Helpful?28QH9LWQUBA813610864707
reply from LG Social Media

We appreciate your trust in LG products and thank you for choosing our appliances for your property. We're sorry to hear about the initial challenges you've encountered with your new LG 4.5 cu. ft. Ultra Large Capacity Smart wi-fi Enabled Front Load Washer with TurboWash™ 360° and Built-In Intelligence, model WM4000HBA washer, but we're glad to hear that it's performing well in terms of cleaning and stain removal. The initial chemical smell you experienced is not typical and could be related to the manufacturing process or packaging materials. We apologize for any inconvenience this may have caused, and we're pleased that the smell has dissipated over time as you've used the washer. Regarding the noise level, we apologize for the disappointment you've felt. While appliance noise levels can vary, we're committed to ensuring your satisfaction. If the noise is causing concern, we recommend checking the washer's installation and ensuring it's level and stable. If the noise persists or if you have any further questions or concerns, please reach out to our customer service team at 800-243-0000. They're here to assist you and provide guidance on how to best address the noise issue. Thank you for sharing your feedback, and we're dedicated to continuing to provide you with reliable and high-quality appliances. Your satisfaction is important to us, and we're here to support you throughout your ownership of the washer and beyond. ^Danee

Feb 12, 2023
Jen1980
2 out of 5 stars review

Not impressed- loud and not flexible options

The LG 4000 washing machine is frustrating because I want to quickly select particular water fill amount, temperature, spin speed, amount of time for cycle, etc. and I find myself dialing through all the different cycle options to find out which ones have the temps and options I’m needing. Then once a type of cycle is selected, I can only change a few of the options but not all, and it takes a few minutes after starting to find out the cycle duration- so then I often press stop and start over if it is estimated to take too long (over an hour or so). The washer is also noisy throughout the cycles. Disappointed.

Review from lg.com
Helpful?28QH9LWQUBA813610864707
reply from LG Social Media

We highly appreciate your honest feedback regarding your experience, We work continuously to improve the quality of our products and services that drive customer satisfaction.If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info, or call us at (800) 243-0000 and we'll be happy to assist. ^James.

Jul 16, 2024
Ole Man Dave
5 out of 5 stars review

Great Improvement.

[This review was collected as part of a promotion.] I bought this new washer in May 2024. It has worked flawlessly and it is very dependable. This new washer is an improvement over the other LG washer is have or had as they have correct the issue of water hammer from the fast closing water valves. Great improvement.

Review from lg.com
Helpful?28QH9LWQUBA813610864707
May 16, 2025
Lindy47
4 out of 5 stars review

Works great BUT the gasket smells horrible

This is the second LG washer I’ve owned. I love all the choices for cycles and how clean it gets my clothes. It works great but the rubber gasket has a horrible smell that won’t go away. I’ve tried vinegar and water, downy rinse and refresh, baking soda and water You might want to smell gasket before you accept washer.

Review from lg.com
Helpful?28QH9LWQUBA813610864707
reply from LG Digital Care Team

Hey there! It's fantastic to hear you're enjoying the cleaning performance and cycle variety of your LG washer! This LG support page offers some helpful tips for addressing odor buildup in your washer, which might provide some new ideas: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-odor-buildup--1337716047757. To explore some other possibilities and see how we can help further, could you please send us a private message on social media @LGUSSupport with the model number of your washer and when you brought it home? We'd like to look into this more for you. ^ Diego

Dec 2, 2020
Dumbo0406
5 out of 5 stars review

Works beautifully and looks great

[This review was collected as part of a promotion.] So happy we purchased these LG washer and dryer. They work so well and look so sleek and modern in my home. The features they come with are fantastic and very easy to use. These won't be my last purchase of LG products.

Review from lg.com
Helpful?28QH9LWQUBA813610864707
Nov 12, 2024
AnonymousMoose
5 out of 5 stars review

Awesome machine that keeps my clothes clean

[This review was collected as part of a promotion.] I recently bought a new washer and dryer set and so far I am loving both appliances. They are quiet, there's no leakage, and the cycles are pretty quick! No complaints here. They look nice and sleek on the outside too.

Review from lg.com
Helpful?28QH9LWQUBA813610864707
reply from LG

Hi, there. We appreciate you taking the time to share your experience. It’s great to hear that your LG Washer (WM4000HBA) model has been delivering quiet cycles, quick wash times, and a sleek look as part of your new set. That combination of low noise, efficient cleaning, and modern design is exactly what this model is built for, and it’s wonderful to know it’s been a strong fit in your home. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ ‑LG Digital Care Team ^Juvy

Jan 23, 2021
judyth
5 out of 5 stars review

Heavy Duty high performance machine

[This review was collected as part of a promotion.] I bought an LG front loader washer/dryer combination 20 years ago. I had to remodel the set up for the Washer to fit. I didn't know how lucky I was until I went to replace the machine that it lasted 20 years. So I decided to purchase the dryer as well. I really like these machines. The only negative was the soap dispenser. After years of water running through, the front panel on the inside started to rust. The dryer had no negatives. I only wish I had purchased earlier when my son was playing sports. I did put purchase the pedestals.

Review from lg.com
Helpful?28QH9LWQUBA813610864707
Feb 28, 2021
Steve661
5 out of 5 stars review

Makes washing fun again!

[This review was collected as part of a promotion.] I bought this washing machine a little over a month ago and am glad I did. This is a smart washer and it tells me when my laundry is done. I don’t have to keep checking to see if the laundry is done. It makes doing laundry fun.

Review from lg.com
Helpful?28QH9LWQUBA813610864707