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Customer reviews for Nine Stars Combo Sensor Trash Can, Stainless Steel 13.2 gal / 3.2 gal for
Nine Stars Combo Sensor Trash Can, Stainless Steel 13.2 gal / 3.2 gal
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4.4 out of 5 stars
stars
440 ratings179 reviews
  1. 5 stars70% (307)
  2. 4 stars13% (59)
  3. 3 stars6% (28)
  4. 2 stars3% (14)
  5. 1 star7% (32)

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Showing 21-30 of 179 reviews
May 21, 2026
Reviewer name: Claudia
3 out of 5 stars
3 out of 5 stars review

Large one stopped working

Initially I loved these trash cans. The smaller one still works great but the kitchen larger one stopped working. I've tried multiple different batteries and it no longer works. Disappointing.

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reply from Nine Stars

Your feedback means so much to us, Claudia! We’re sorry to hear that your larger kitchen trash can has stopped working, especially since you initially loved both cans. We truly appreciate you trying different batteries and sharing this experience with us. We hope you’ll reach out to our support team so we can help look into this and get it resolved for you. info@ninestarsusa.com

Apr 16, 2020
Reviewer name: Ingrid D
3 out of 5 stars
3 out of 5 stars review

Malfunctioning top

I love the smaller trash can, but the large one came dented and the top lid is malfunctioning. It open and closed immediately... it only stays open longer if I press the open button, which defeats the purpose of a hands free lid...

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reply from Nine Stars

Hello,   <br />Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty you are able to have your lid replaced so that your unit will continue to function as intended. Filing a warranty claim is simple, please just email us at info@ninestarsusa.com.   <br />-Nine Stars Group

Jan 18, 2023
Reviewer name: Sue
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good buy

The trash cans work great...almost too good. Every time I walk by the large one (and my tall dog too) the can opens. I'm thinking I'll have to find a more out of the way spot for it.

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reply from Nine Stars

Hello, <br /><br />Thank you for your review! We are so glad you’re enjoying your trash can! If in the future you have any questions, please feel free to contact our customer service department via email at info&#64;ninestarsusa.com. We would be happy to assist! <br />-Nine Stars Group

Nov 30, 2022
Reviewer name: Patricia
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

I would not buy again, too much hassle to get help

The lid on the large trash would not work at all. Very little help when I called the company for a new lid..just told to go to their website etc. The woman did not listen or seem to care. I will therefore be returning the product to Sams!!!

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reply from Nine Stars

Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at info&#64;ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. <br />-Nine Stars Group

Jan 29, 2023
Reviewer name: David Beer
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

An excellent product!

Both of these trash cans are outstanding. They are so much easier to deal with than the cans that you have to step on to open. I highly recommend this product.

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reply from Nine Stars

Hello, Thank you for your review! We are so glad you’re enjoying your trash can! If in the future you have any questions, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to assist! -Nine Stars Group

Nov 10, 2020
Reviewer name: Ann
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

It’s magic!

I,sadly, was using a Rubbermaid garbage can that I purchased 25 years ago when I bought my house. It was in good shape, cleaned up well and the lid still worked. I had no idea that we had these magic garbage cans that lifted with a wave of a hand. I’m amazed! And I got a mini with it. I give the can 5 stars because that’s what I’m reviewing, however, the packaging was not the best and of course I ended up with a couple of small dents that I’m not happy about. The cans use 3 C batteries each. I don’t know how long they’ll last yet. I love the cans. They match my newly remodeled kitchen. The old trusty Rubbermaid? It went to the garage because it still works just fine.

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reply from Supplier Response

Hi there, <br /><br />Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via "Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! <br /><br />-Nine Stars Group

Nov 15, 2020
Reviewer name: Snowlily
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Works fine and Looks nice

Seems to work fine. I didn't read thoroughly about the number or size of batteries, and they take D for big one and C for the little one. I only had bought D batteries, so haven't used the little one yet. I got these to keep one of my dogs out of my bathroom trash.

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reply from Supplier Response

Hi there, <br /><br />Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via "Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! <br /><br />-Nine Stars Group

Jan 26, 2019
Reviewer name: Demi
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Big Dent on Side

I purchased this item because the previous automatic trashcan I have the lid malfunctioned... i’m guessing from overuse since I’ve had it for two years now. As for the battery life it lasts about six months with regular use. So I decided to purchase a new one especially since it came with a smaller trashcan. Love the lock aside from a huge dent on the side which I had to pop out and now it’s wrinkled… Thinking about returning it... not sure it’s worth the hassle dragging out in the bitter cold to try and exchange it. I guess I’m stuck with it for now.

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reply from Supplier Response

Dear Demi,<br /><br />Thank you for your purchase. We are sorry your unit was damage during shipping. If you do want to exchange the product, please send us a email at info&#64;ninestarsusa.com.-NineStars Customer Service

Oct 29, 2022
Reviewer name: Allen
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Disappointed in operation.

They look great and the ring holds the bag in place very well. But, the sensor is slow to respond and most of the time I find myself waving at it to open. So, I am very disappointed in them. They don't open when I want them to and sometimes they open when NOT needed.

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reply from Nine Stars

Hi Allen, We are so sorry for the inconvenience. Did you by any chance reset the unit? -Nine Stars Group

Sep 9, 2022
Reviewer name: Josh
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

A "Two Stars" first experience

When unpacking and installing batteries, upon first removal of the battery cover, the plastic tab that you have to push inward to remove the cover snapped/broke immediately. Tried calling the customer support number listed in the packing material multiple times on different days and cannot establish contact with the company.

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reply from Nine Stars

Thanks for the feedback! lf you need anything, feel free to reach out to us at info&#64;ninestarsusa.com -Nine Stars Group