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Customer reviews for Nine Stars Combo Sensor Trash Can, Stainless Steel 13.2 gal / 3.2 gal for
Nine Stars Combo Sensor Trash Can, Stainless Steel 13.2 gal / 3.2 gal
4.4 out of 5 stars
stars
440 ratings179 reviews
  1. 5 stars70% (307)
  2. 4 stars13% (59)
  3. 3 stars6% (28)
  4. 2 stars3% (14)
  5. 1 star7% (32)

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Showing 21-30 of 179 reviews
Nov 30, 2022
Reviewer name: Patricia
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

I would not buy again, too much hassle to get help

The lid on the large trash would not work at all. Very little help when I called the company for a new lid..just told to go to their website etc. The woman did not listen or seem to care. I will therefore be returning the product to Sams!!!

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reply from Nine Stars

Hello, Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. -Nine Stars Group

Jan 29, 2023
Reviewer name: David Beer
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

An excellent product!

Both of these trash cans are outstanding. They are so much easier to deal with than the cans that you have to step on to open. I highly recommend this product.

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reply from Nine Stars

Hello, Thank you for your review! We are so glad you’re enjoying your trash can! If in the future you have any questions, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to assist! -Nine Stars Group

Jan 18, 2023
Reviewer name: Sue
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good buy

The trash cans work great...almost too good. Every time I walk by the large one (and my tall dog too) the can opens. I'm thinking I'll have to find a more out of the way spot for it.

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reply from Nine Stars

Hello, Thank you for your review! We are so glad you’re enjoying your trash can! If in the future you have any questions, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to assist! -Nine Stars Group

Apr 16, 2020
Reviewer name: Ingrid D
3 out of 5 stars
3 out of 5 stars review

Malfunctioning top

I love the smaller trash can, but the large one came dented and the top lid is malfunctioning. It open and closed immediately... it only stays open longer if I press the open button, which defeats the purpose of a hands free lid...

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reply from Nine Stars

Hello,   Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty you are able to have your lid replaced so that your unit will continue to function as intended. Filing a warranty claim is simple, please just email us at info@ninestarsusa.com.   -Nine Stars Group

May 21, 2026
Reviewer name: Claudia
3 out of 5 stars
3 out of 5 stars review

Large one stopped working

Initially I loved these trash cans. The smaller one still works great but the kitchen larger one stopped working. I've tried multiple different batteries and it no longer works. Disappointing.

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reply from Nine Stars

Your feedback means so much to us, Claudia! We’re sorry to hear that your larger kitchen trash can has stopped working, especially since you initially loved both cans. We truly appreciate you trying different batteries and sharing this experience with us. We hope you’ll reach out to our support team so we can help look into this and get it resolved for you. info@ninestarsusa.com

Jan 26, 2019
Reviewer name: Demi
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Big Dent on Side

I purchased this item because the previous automatic trashcan I have the lid malfunctioned... i’m guessing from overuse since I’ve had it for two years now. As for the battery life it lasts about six months with regular use. So I decided to purchase a new one especially since it came with a smaller trashcan. Love the lock aside from a huge dent on the side which I had to pop out and now it’s wrinkled… Thinking about returning it... not sure it’s worth the hassle dragging out in the bitter cold to try and exchange it. I guess I’m stuck with it for now.

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reply from Supplier Response

Dear Demi, Thank you for your purchase. We are sorry your unit was damage during shipping. If you do want to exchange the product, please send us a email at info@ninestarsusa.com.-NineStars Customer Service

Mar 15, 2019
Reviewer name: Nannew
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Okay

The large trash can hasn’t worked since the day we got it. Inside the box was a orange not from the manufacturer and said to call them first. They had me reset the cover, but it didn’t work. So now they are sending me out a whole new cover? I hope it works??

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reply from Nine Stars

Dear Nannew, Thank you for your review. We appreciate your purchase. We are sorry the larger unit has not worked from delivery. Please feel free to contact our customer service department with any questions. We would be happy to help you.-NineStars Customer Service

Nov 15, 2020
Reviewer name: CharlieT
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Style in the kitchen

It’s me CharlieT, I’ve only had this set for two weeks. I’m not qualified to provide you with an definitive answer at this time; however I will re-review this to give you a better update in the months to come, but right now I have to say that it is working superbly well. The box was not damaged once I put the batteries in the trash cans I was please on how well they both worked. These sensor trash cans do not leave fingerprints, easy to wipe off, very stylish looking trash cans to have in your kitchen, and they are true to size. It’s a good idea to read reviews and do your research before making purchases and some reviews you take with a grain of salt. That’s why I would like to come back with an update review.

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reply from Supplier Response

Hi there, Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via "Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! -Nine Stars Group

Apr 29, 2023
Reviewer name: Mrs SLZ
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Damaged on Arrival

Product great, shipping not so much…. Ordered two sets of this product with one arriving with a significant dent. The packaging was perfectly intact so it was obvious it was packed this way. Exchange customer service representative was excellent, but time consuming having to wait for replacements and taking large package for shipping product back.

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reply from Nine Stars

Thanks for sharing your experience. We’re glad our customer service was helpful but sorry about the dent and shipping hassle. Please feel free to email us at info@ninestarsusa.com if you want to discuss further or need assistance. We appreciate your patience and your support!

Nov 10, 2020
Reviewer name: Ann
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

It’s magic!

I,sadly, was using a Rubbermaid garbage can that I purchased 25 years ago when I bought my house. It was in good shape, cleaned up well and the lid still worked. I had no idea that we had these magic garbage cans that lifted with a wave of a hand. I’m amazed! And I got a mini with it. I give the can 5 stars because that’s what I’m reviewing, however, the packaging was not the best and of course I ended up with a couple of small dents that I’m not happy about. The cans use 3 C batteries each. I don’t know how long they’ll last yet. I love the cans. They match my newly remodeled kitchen. The old trusty Rubbermaid? It went to the garage because it still works just fine.

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reply from Supplier Response

Hi there, Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via "Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! -Nine Stars Group