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Customer reviews for Nine Stars Combo Sensor Trash Can, Stainless Steel 13.2 gal / 3.2 gal for
Nine Stars Combo Sensor Trash Can, Stainless Steel 13.2 gal / 3.2 gal
4.3 out of 5 stars
stars435 ratings174 reviews
  1. 5 stars70% (303)
  2. 4 stars14% (59)
  3. 3 stars6% (27)
  4. 2 stars3% (14)
  5. 1 star7% (32)

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Showing 21-30 of 174 reviews
Apr 29, 2023
Mrs SLZ
3 out of 5 stars review

Verified Purchase

Damaged on Arrival

Product great, shipping not so much…. Ordered two sets of this product with one arriving with a significant dent. The packaging was perfectly intact so it was obvious it was packed this way. Exchange customer service representative was excellent, but time consuming having to wait for replacements and taking large package for shipping product back.

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reply from Nine Stars

Thanks for sharing your experience. We’re glad our customer service was helpful but sorry about the dent and shipping hassle. Please feel free to email us at info@ninestarsusa.com if you want to discuss further or need assistance. We appreciate your patience and your support!

Mar 15, 2019
Nannew
3 out of 5 stars review

Verified Purchase

Okay

The large trash can hasn’t worked since the day we got it. Inside the box was a orange not from the manufacturer and said to call them first. They had me reset the cover, but it didn’t work. So now they are sending me out a whole new cover? I hope it works??

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reply from Nine Stars

Dear Nannew,<br /><br />Thank you for your review. We appreciate your purchase. We are sorry the larger unit has not worked from delivery. Please feel free to contact our customer service department with any questions. We would be happy to help you.-NineStars Customer Service

Jan 26, 2019
Demi
2 out of 5 stars review

Verified Purchase

Big Dent on Side

I purchased this item because the previous automatic trashcan I have the lid malfunctioned... i’m guessing from overuse since I’ve had it for two years now. As for the battery life it lasts about six months with regular use. So I decided to purchase a new one especially since it came with a smaller trashcan. Love the lock aside from a huge dent on the side which I had to pop out and now it’s wrinkled… Thinking about returning it... not sure it’s worth the hassle dragging out in the bitter cold to try and exchange it. I guess I’m stuck with it for now.

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reply from Supplier Response

Dear Demi,<br /><br />Thank you for your purchase. We are sorry your unit was damage during shipping. If you do want to exchange the product, please send us a email at info&#64;ninestarsusa.com.-NineStars Customer Service

Oct 29, 2022
Allen
3 out of 5 stars review

Verified Purchase

Disappointed in operation.

They look great and the ring holds the bag in place very well. But, the sensor is slow to respond and most of the time I find myself waving at it to open. So, I am very disappointed in them. They don't open when I want them to and sometimes they open when NOT needed.

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reply from Nine Stars

Hi Allen, We are so sorry for the inconvenience. Did you by any chance reset the unit? -Nine Stars Group

Jan 23, 2019
Happy robot owner
2 out of 5 stars review

Verified Purchase

Hmmm... Jury still out on this ..

I’ve had this for about a week and a half. Sometimes I love it and it works perfect, and sometimes I can’t figure out why the lid won’t open or why the lid won’t shut. I wave my hand over the sensor and nothing happens. Other times it opens and operates perfectly. Sometimes I have to wave my hand over and over to get it to open. I think I will try it for a little bit longer to see if it operates without flaws. When it does work without any problem, I really love it.

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reply from Supplier Response

Dear Happy Robot Owner,<br /><br />Thank you for your feedback and purchase. We are sorry the unit is malfunctioning it should not be. I do not know why it would be. The unit does come with a 2 year warranty. If you want to pursue your warranty please contact us at info@ninestarsusa.com.-NineStars Customer Service

Dec 6, 2022
TRWOODDESIGN
5 out of 5 stars review

Verified Purchase

Two stacked into one!

Definitely recommend! Work well, good packaging, clear instructions, batteries not included. Nice to have both sizes for the price. Metal-wise, not the thickest not the thinnest - good product for hands free option. Would love to see white metal with gold to go with new kitchen remodel design. Definitely recommend.

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reply from Nine Stars

Hello, Thank you for your review! We are so glad you’re enjoying your trash can! &#x1f60a; Should you need further assistance, please feel free to contact our customer service department via email at info&#64;ninestarsusa.com. We would be more than happy to assist! -Nine Stars Group

Nov 10, 2020
Ann
5 out of 5 stars review

Verified Purchase

It’s magic!

I,sadly, was using a Rubbermaid garbage can that I purchased 25 years ago when I bought my house. It was in good shape, cleaned up well and the lid still worked. I had no idea that we had these magic garbage cans that lifted with a wave of a hand. I’m amazed! And I got a mini with it. I give the can 5 stars because that’s what I’m reviewing, however, the packaging was not the best and of course I ended up with a couple of small dents that I’m not happy about. The cans use 3 C batteries each. I don’t know how long they’ll last yet. I love the cans. They match my newly remodeled kitchen. The old trusty Rubbermaid? It went to the garage because it still works just fine.

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reply from Supplier Response

Hi there, <br /><br />Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via "Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! <br /><br />-Nine Stars Group

Sep 15, 2024
Henrietta
4 out of 5 stars review

Verified Purchase

Nine star combo sensor trashcan

They work perfectly. I like the automatic top opener.

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reply from Nine Stars

Hi Henrietta,<br /><br />Thank you for the review we greatly appreciate it. We are so happy to hear you&#39;re liking the motion sensor unit. Please feel free to reach out if there&#39;s anything we can help assist you with. Thank you and have a wonderful day!

Jun 13, 2021
Candice
4 out of 5 stars review

Verified Purchase

Happy customer.

These garbage cans are exactly what I was looking for. I am pleased with the purchase and I recommend them.

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reply from Nine Stars

Dear Candice, Thank you for your review! We are excited that you are happy with this trash can! &#x1f60a; Should you ever have any questions, or concerns, please feel free to contact our customer service department at info&#64;ninestarsusa.com.-Nine Stars Customer Service

Jul 2, 2021
Barbara
4 out of 5 stars review

Verified Purchase

LOVE!

This is the second set of these I have bought… The first set lasted approximately three years, but I loved it so much I repurchased!

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reply from Nine Stars

Hello Barbara, Thank you for your review and for making another purchase! We are so glad you’re enjoying your trash can! &#x1f60a; Should you need further assistance, please feel free to contact our customer service department via email at info&#64;ninestarsusa.com. We would be more than happy to assist! -Nine Stars Group