Dear Sicairos,<br /><br />Thank you for your feedback.I am sorry to hear you were not happy with your unit. We make our units to be durable and long lasting. Your unit does come with a 2 year warranty,with this warranty you will receive another lid free of charge. If you want to proceed with the warranty claim please call us at 866-978-2778.-NineStars Customer Service

Dear Jiml,Thank you for your review! We are excited that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.-Nine Stars Customer Service

Hello, <br /><br />Thank you for your review! We are so glad you’re enjoying your trash can! If in the future you have any questions, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to assist! <br />-Nine Stars Group

Dear Angus531,<br />We appreciate your review, We are so sorry your unit was in the condition found i would like to share that your can does come with a 2 year warranty if need please contact us so we can replace your unit!<br /> We're certain we can make this right for you. It may be as simple as an easy-to-replace part.<br />Please contact us at your convenience so we can assist you in filing a claim at our customer service department at (909)620-8877 / info@ninestarsusa.com to proceed with warranty service for your unit. <br />Your 100% satisfaction is our #1 goal!<br />Thank you!<br />-Nine Star Team

Hi there, <br /><br />Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via "Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! <br /><br />-Nine Stars Group

Hi Peggy,We sincerely appreciate your business and your valuable feedback. We are so happy to hear you are enjoying both units. Please feel free to reach out to us directly if you need any assistance. Thank you and have a wonderful day!

Hi RJL153,<br /><br />Thank you for your review! We are over the moon that you are happy with this trash can! <br /><br />Best,<br />Nine Stars Team

Hi Lynell, Thank you for bringing this concern to our attention, and we apologize to hear about the issues you are currently experiencing with your trash can. Please head to our website at https://ninestarsusa.com/ and fill out a claim form so we may send you some troubleshooting steps or a replacement lid. Thank you and have a wonderful day!

Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. <br />-Nine Stars Group