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Customer reviews for Nine Stars Combo Sensor Trash Can, Stainless Steel 13.2 gal / 3.2 gal for
Nine Stars Combo Sensor Trash Can, Stainless Steel 13.2 gal / 3.2 gal
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4.4 out of 5 stars
stars
430 ratings169 reviews
  1. 5 stars70% (303)
  2. 4 stars13% (58)
  3. 3 stars6% (25)
  4. 2 stars3% (13)
  5. 1 star7% (31)
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Showing 11-20 of 169 reviews
Nov 27, 2020
Cynzworld
5 out of 5 stars review

Verified Purchase

2 Touchless Cans less than cost of one regular can

Love, love, love these trash cans! Work great and less touching during these covid times! Recommend to everyone who has an opportunity to get this deal! I missed the last one but I made sure to order when I saw it on Shocking Values! And it is!!!

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reply from Nine Stars

Hi there, <br /><br />Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via "Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! <br /><br />-Nine Stars Group

Sep 24, 2019
NorthwoodsKt
5 out of 5 stars review

Verified Purchase

like the auto open

I figured I'd get the 2 for 1 and see how the little one works. The big one is very responsive I like it in the kitchen. I have the little one in a bathroom and sometimes the shadows that fall next to the sink wouldn't help it open as it is motion activated. I had to play with the position to make it work. They look great and are well-made.

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reply from Nine Stars

Hello, <br /><br />Thank you for your review! We are so glad you’re enjoying your trash can! If in the future you have any questions, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to assist! <br />-Nine Stars Group

Sep 16, 2024
Lynell
1 out of 5 stars review

Verified Purchase

Not up to the task

It stop working within 15 minutes of use

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reply from Nine Stars

Hi Lynell, Thank you for bringing this concern to our attention, and we apologize to hear about the issues you are currently experiencing with your trash can. Please head to our website at https://ninestarsusa.com/ and fill out a claim form so we may send you some troubleshooting steps or a replacement lid. Thank you and have a wonderful day!

Jul 7, 2018
RJL153
4 out of 5 stars review

Verified Purchase

Attractive

Looks nice and works well to keep curious dog out of trash. So far so good.

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reply from Nine Stars

Hi RJL153,<br /><br />Thank you for your review! We are over the moon that you are happy with this trash can! <br /><br />Best,<br />Nine Stars Team

Oct 8, 2019
Joee0378
3 out of 5 stars review

Verified Purchase

It's ok the sensor doesn't always respond well

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reply from Nine Stars

Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. <br />-Nine Stars Group

Jan 29, 2023
David Beer
5 out of 5 stars review

Verified Purchase

An excellent product!

Both of these trash cans are outstanding. They are so much easier to deal with than the cans that you have to step on to open. I highly recommend this product.

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reply from Nine Stars

Hello, Thank you for your review! We are so glad you’re enjoying your trash can! If in the future you have any questions, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to assist! -Nine Stars Group

Nov 30, 2022
Patricia
2 out of 5 stars review

Verified Purchase

I would not buy again, too much hassle to get help

The lid on the large trash would not work at all. Very little help when I called the company for a new lid..just told to go to their website etc. The woman did not listen or seem to care. I will therefore be returning the product to Sams!!!

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reply from Nine Stars

Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at info&#64;ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. <br />-Nine Stars Group

Jan 18, 2023
Sue
4 out of 5 stars review

Verified Purchase

Good buy

The trash cans work great...almost too good. Every time I walk by the large one (and my tall dog too) the can opens. I'm thinking I'll have to find a more out of the way spot for it.

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reply from Nine Stars

Hello, <br /><br />Thank you for your review! We are so glad you’re enjoying your trash can! If in the future you have any questions, please feel free to contact our customer service department via email at info&#64;ninestarsusa.com. We would be happy to assist! <br />-Nine Stars Group

Jan 26, 2019
Demi
2 out of 5 stars review

Verified Purchase

Big Dent on Side

I purchased this item because the previous automatic trashcan I have the lid malfunctioned... i’m guessing from overuse since I’ve had it for two years now. As for the battery life it lasts about six months with regular use. So I decided to purchase a new one especially since it came with a smaller trashcan. Love the lock aside from a huge dent on the side which I had to pop out and now it’s wrinkled… Thinking about returning it... not sure it’s worth the hassle dragging out in the bitter cold to try and exchange it. I guess I’m stuck with it for now.

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reply from Supplier Response

Dear Demi,<br /><br />Thank you for your purchase. We are sorry your unit was damage during shipping. If you do want to exchange the product, please send us a email at info&#64;ninestarsusa.com.-NineStars Customer Service

Oct 29, 2022
Allen
3 out of 5 stars review

Verified Purchase

Disappointed in operation.

They look great and the ring holds the bag in place very well. But, the sensor is slow to respond and most of the time I find myself waving at it to open. So, I am very disappointed in them. They don't open when I want them to and sometimes they open when NOT needed.

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reply from Nine Stars

Hi Allen, We are so sorry for the inconvenience. Did you by any chance reset the unit? -Nine Stars Group