That’s awesome to hear! We’re so glad they’re working well for you and that the hands-free feature is making things easier. It’s always a win when you find a great deal too! If you ever need anything or have questions, don’t hesitate to reach out. We’re here to help!

Hello,  <br />Thank you for your review! We are so glad you’re enjoying your trash can! If in the future you have any<br />questions, please feel free to contact our customer service department via email<br />at info@ninestarsusa.com. We would be happy to assist!  <br />-Nine Stars Group

Hi JFan, <br /><br />A ring liner is the plastic piece that holds your trash bag in place. The units batteries last 6 months .-NineStars Customer Service

Thanks for sharing your thoughts! lf you&#39;re experiencing delays or it&#39;s not closing on its own, you can refer to the reset guidelines to troubleshoot. lf the issue continues, we&#39;re always here to help. You can always reach out to us at info&#64;ninestarsusa.com and we&#39;ll make sure to assist you. -Nine Stars Group

Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty you are able to have your lid replaced so that your unit will continue to function as intended. Filing a warranty claim is really simple, please just email us at info&#64;ninestarsusa.com. <br />-Nine Stars Group

Thanks for the feedback! lf you need anything, feel free to reach out to us at info&#64;ninestarsusa.com -Nine Stars Group

Hi Guseva,We are so sorry to hear you are experiencing issues with your trash can. We would be happy to help get your unit to function properly once again. Please try the 24-hour factory reset to your unit. The 24-hour factory reset goes as follows: Start by switching off the unit. Then remove the batteries from the compartment for a full 24 hours. During the 24 hours while the unit is off, you can wipe down the sensor and the inside of the battery compartment with a damp cloth or disinfecting wipe. Please also adjust the liner ring by removing it from the base of the unit and placing it back on. Once the 24 hours have passed you can insert good working batteries into the unit and switch it back on. The unit should be reset and work properly. If you are still experiencing issues and are within your 2-year warranty you may utilize the warranty for a replacement lid. Feel free to head to our website and file a claim so we can send you a replacement lid.

Hello, Thank you for your review! We are so glad you’re enjoying your trash can! If in the future you have any questions, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to assist! -Nine Stars Group

Dear Skipper, Thank you for your review! We are excited that you and your kids are happy with this trash can! &#x1f60a; Should you ever have any questions, or concerns, please feel free to contact our customer service department at info&#64;ninestarsusa.com. -Nine Stars Customer Service

Thanks for your feedback. We hope this was sorted out. We’re committed to providing quality and transparency to keep your space hygienic and tech-savvy.