Thanks so much! We're thrilled to hear you’re happy with it. If you ever need anything or have any questions, feel free to reach out. We’re always here to help!

Thanks for the positive feedback. We hope they’re still serving you well. Our goal is to provide hygienic, tech-savvy products with clear communication and care.

Dear Alecia, Thank you for your review! We are excited that you are happy with this trash can!  Should you ever have any questions, or concerns, please feel free to contact our customer service department at info@ninestarsusa.com. -Nine Stars Customer Service

Thank you! We're glad you're happy with it. If you ever need anything, feel free to reach out at info@ninestarsusa.com.

That’s awesome to hear! So glad you love them! If you ever need anything else or have questions, feel free to reach out. We’re always here to help!

Thanks for the positive note! We hope your Nine Stars product is still serving you well. If you ever need anything, just reach out or visit our website—we’re here to help with hygiene, technology, and transparency.

So happy to hear that! If you ever need anything or have questions, just drop us a line at info@ninestarsusa.com. Thanks for choosing Nine Stars!

Thanks for your support! We’re glad you’re happy with it and appreciate your trust. We hope the additional cans serve you just as well with hygienic, smart features.

Thanks for sharing that with us. We're sorry to hear one of the cans arrived that way—were you ever able to get that sorted out? We always aim to deliver both quality and cleanliness with reliable tech. And if you’ve got a pup nearby, we’re definitely fans!

Hi Guseva,We are so sorry to hear you are experiencing issues with your trash can. We would be happy to help get your unit to function properly once again. Please try the 24-hour factory reset to your unit. The 24-hour factory reset goes as follows: Start by switching off the unit. Then remove the batteries from the compartment for a full 24 hours. During the 24 hours while the unit is off, you can wipe down the sensor and the inside of the battery compartment with a damp cloth or disinfecting wipe. Please also adjust the liner ring by removing it from the base of the unit and placing it back on. Once the 24 hours have passed you can insert good working batteries into the unit and switch it back on. The unit should be reset and work properly. If you are still experiencing issues and are within your 2-year warranty you may utilize the warranty for a replacement lid. Feel free to head to our website and file a claim so we can send you a replacement lid.