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Customer reviews for Serta Ansley Escape 12.75" Medium Innerspring Mattress for
Serta Ansley Escape 12.75" Medium Innerspring Mattress
4.6 out of 5 stars
stars
714 ratings645 reviews
  1. 5 stars76% (544)
  2. 4 stars17% (120)
  3. 3 stars2% (16)
  4. 2 stars1% (9)
  5. 1 star4% (25)

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Showing 11-20 of 645 reviews
Aug 8, 2024
Reviewer name: Northern
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best Mattress I ever owned

This is the best mattress we have ever owned. We initially purchased this mattress (two of them) for my two teenage boys to replace their old worn out ones. We were so happy with it that we decided to replace the other two mattresses in the house ( both of which had many years of use left in them and cost 4-10 times as much. And had many years left on the warranty.

Helpful?6BA7ZWSX7U2R13610618888
Aug 13, 2023
Reviewer name: cinde
1 out of 5 stars
1 out of 5 stars review

HORRIBLE COMPANY

Do not buy a Serta mattress!! worst mattress company ever. the mattress had a hole around the pipping. it took several months of serta requesting photo's (one at a time). Why not ask for all the pics at one time. Sams set up a call with a supervisor. I took time off work for the supervisor to call and NO CALL. writing this is waisting my time

Helpful?6BA7ZWSX7U2R13610618888
reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing, and your contact experience. The issues you are describing do not sound normal. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Mar 7, 2024
Reviewer name: K Black
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Sleeps Well

Great value for the money

Helpful?6BA7ZWSX7U2R13610618888
Sep 18, 2024
Reviewer name: dev
1 out of 5 stars
1 out of 5 stars review

nightmare ordering, cancelling, customer service

Haven't use this product . The website works like a turtle . Ordering is a challenge . Delivery takes 22 days. Cancelling the order takes 1 hour. Is there anything I have to brag about Samclub website ? my ddownload speed is : 415mpbs upload speed is 20mpbs so it is not a not a computer problem

Helpful?6BA7ZWSX7U2R13610618888
reply from Serta Team

Hi there, we are sorry to hear about your issues ordering the mattress. We recommend reaching out to Sam's club directly at Sam’s Club member phone number 385-256-9674 or reaching out to provide this feedback through the website for Sam's Club directly. We hope this helps!

Dec 28, 2023
Reviewer name: adl
1 out of 5 stars
1 out of 5 stars review

No Support

Bough this for my tween son. I slept on it with him a couple times and my hips hurt every time. I am not picky about mattresses. I get a great night's sleep on random airbnb and hotel mattresses. But this is the worst I've slept on. I'm so happy for the sleep guarantee because we sent this one back. My son also started to admit it was hurting him as well.

Helpful?6BA7ZWSX7U2R13610618888
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you or your son are looking for. We recommend being sure that the mattress set up is using a strong unyielding foundation underneath the mattress to ensure that it is properly supported. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Feb 21, 2025
Reviewer name: Mark Sterlacci
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Bed purchase

Just what I was looking for.

Helpful?6BA7ZWSX7U2R13610618888
Feb 23, 2025
Reviewer name: Gary L
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

AGOOD NIGHTS SLEEP

For the price, $265. You can't beat it. Very comfortable, not too firm. The mattress I purchased was labeled medium firm. I've been sleeping on it for 3.5 weeks now. I slept well on it right out of the plastic. Duribility wise, only time will tell.

Helpful?6BA7ZWSX7U2R13610618888
Sep 23, 2024
Reviewer name: DD
3 out of 5 stars
3 out of 5 stars review

Serta Ansley escape 12.75 in.

I've only had this bed for a week and the edge is already dipping from sitting on it and I was hoping ,from what I read,that the edge protection was stronger,was a reason I chose this bed but it's weak! Other then not being able to sit on edge in fear of further dipping it doesn’t hurt my bad shoulder while sleeping so it is for sleeping lol but I like sitting sometimes. Price wasn't bad.

Helpful?6BA7ZWSX7U2R13610618888
reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issues you are describing does not sound normal. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674 and request to file a warranty claim. We hope this helps!

Oct 31, 2023
Reviewer name: BunkBill
5 out of 5 stars
5 out of 5 stars review

Five stars on all features!

This is the best mattress that we've ever slept on and has provided the best sleep we've ever had. My husband doesn't snore anymore and no longer has back pain during the night. Exactly like the description says, 100% of the mattress can be slept on, with no caving of the edges during sleep or when getting out of bed.

Helpful?6BA7ZWSX7U2R13610618888
Mar 16, 2024
Reviewer name: DAG
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

bad decision

too soft

Helpful?6BA7ZWSX7U2R13610618888
reply from Serta Team

Hi DAG. Thank you for sharing your feedback, we're sorry to hear your Serta Ansley Escape Mattress was too soft for comfort. If you aren’t 100% satisfied with your purchase, you can return your mattress or set for a full refund. Please reach out to Sam's Club Serta Customer Service team at (385) 256-9674 to discuss your options! We hope this helps, but let us know if we can assist moving forward!