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Customer reviews for Serta Ansley Escape 12.75" Medium Innerspring Mattress for
Serta Ansley Escape 12.75" Medium Innerspring Mattress
4.6 out of 5 stars
stars
714 ratings645 reviews
  1. 5 stars76% (544)
  2. 4 stars17% (120)
  3. 3 stars2% (16)
  4. 2 stars1% (9)
  5. 1 star4% (25)

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Showing 1-10 of 645 reviews
Feb 23, 2025
Reviewer name: Brandon
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfortable and budget friendly

I really like this Serta bed; it's firm enough that you won't sink in, and the edges stay firm. It's so comfortable that I replaced all my beds with Serta Ashley. Even when I started putting it in my STR properties, guests always said it's incredibly comfortable.

Helpful?6BA7ZWSX7U2R13610618888
Mar 30, 2024
Reviewer name: DRS
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

She Loves it

I saw this mattress in the warehouse, have been checking reviews and comparing it for months. I want to buy a King for myself. My granddaughter relocated to KY so I decided to get it for her so she didnt blow money on a bad mattress somewhere else. I purchased the Queen (missed the last great sale) but I am thoroughly comfortable that it was the best deal for the quality.

Helpful?6BA7ZWSX7U2R13610618888
Feb 12, 2024
Reviewer name: LJK
5 out of 5 stars
5 out of 5 stars review

Nice Mattress

I purchased this mattress on Saturday afternoon. This mattress offers great support, quality, and affordability. I am a side sleeper and find it very comfortable. I agree with other reviews about the firmness, but it's not like you're sleeping on a hard uncomfortable mattress.

Helpful?6BA7ZWSX7U2R13610618888
Jan 20, 2024
Reviewer name: Con van
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great mattress

The mattress is labeled Medium but it is definitely more on the firm side. It is still a great mattress. My back is hurting less and I sleep better.

Helpful?6BA7ZWSX7U2R13610618888
Dec 24, 2023
Reviewer name: TS
3 out of 5 stars
3 out of 5 stars review

Not as Good as Reviews Say!

We researched reviews before deciding on a mattress. This one has amazing reviews, so we were excited to buy it to replace our old mattress that left us with back pain every morning. When this was delivered (we bought King size), it looked nice and well made. Very heavy. However, we've now owned it for a month and I'm regretting this SO MUCH. I haven't had a decent night of sleep since we bought it. I'm tired ALL THE TIME like I didn't sleep. It's HARD. I told my husband, it feels like I may as well be sleeping on a hard floor. But oddly, if you just sit on it, it sinks in. Also, sitting on the edge makes the edge get a dip VERY easily and it never fully recovers so the edges are all lumpy now, especially at the end of the bed. We will be upgrading to something better soon as I can't continue to sleep poorly on this thing for much longer.

Helpful?6BA7ZWSX7U2R13610618888
reply from Serta Team

Hi there. Thank you for sharing your feedback, we're sorry to hear that your Serta Ansley Escape mattress was too firm for comfort. Since we make our mattresses with freshly poured foam, it can take a couple of weeks for the mattress to acclimate to its new home, and you to it. Adding a mattress topper can also be a quick & effective solution to help you sleep your best. While we understand returning may not be ideal, if you are within your return window with Sam's Club, feel free to reach out to them and start the return process. We hope this helps, please let us know if we can assist moving forward!

Sep 10, 2024
Reviewer name: Grandma D
1 out of 5 stars
1 out of 5 stars review

Don't Waste Your Money!

After less than one year this mattress is ready for the dump! It was purchased as a gift for our granddaughter on Sept. 1st, 2023 for $669.54 from Sam's Club. My husband & I slept on it for 2 weeks before returning to our own home in another state & were very pleased with how comfortable it was. In the past year it has been used only by my 100-lb. granddaughter & her 140-lb. boyfriend. I've just returned from their home &, after sleeping on this mattress for 2 weeks, & would give it a 0 rating if possible. Upon climbing into bed you immediately roll toward the center. There seems to be no support whatsoever. Given the reduction in price over the last year, at least from Sam's Club, I suspect that the poor quality of this mattress has been recognized.

Helpful?6BA7ZWSX7U2R13610618888
reply from Serta Team

Hi there, we are sorry to hear about your experience. If there is an issue with the mattress we recommend ensuring that the mattress is being properly supported. If the mattress is being properly supported we recommend contacting Sam's Club and filling a warranty claim.

Aug 13, 2023
Reviewer name: cinde
1 out of 5 stars
1 out of 5 stars review

HORRIBLE COMPANY

Do not buy a Serta mattress!! worst mattress company ever. the mattress had a hole around the pipping. it took several months of serta requesting photo's (one at a time). Why not ask for all the pics at one time. Sams set up a call with a supervisor. I took time off work for the supervisor to call and NO CALL. writing this is waisting my time

Helpful?6BA7ZWSX7U2R13610618888
reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing, and your contact experience. The issues you are describing do not sound normal. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Feb 12, 2024
Reviewer name: Ani
1 out of 5 stars
1 out of 5 stars review

Worst shipping/delivery service, ever

Sam's Club buyers, beware! I ordered this mattress on January 7th, to be shipped because it was out of stock at the warehouse closest to my residence. Today is February 12th and I still have have not received the mattress because the shipping company that Serta uses is the WORST shipping company I have ever come across. They have rescheduled the delivery two and this needs to be looked into. This is the WORST customer experience I have had and I am also very disappointed with the response from Sam's Club.

Helpful?6BA7ZWSX7U2R13610618888
reply from Serta Team

Hi Ani. Thank you for reaching out and sharing your feedback, we're sorry to hear that your new Serta Ansley Escape Mattress is taking so long to be delivered. Your insight is valuable and we will make sure to communicate with our delivery partners so this can be prevented in the future. We appreciate your candor, and are here if you have any other questions moving forward!

Jun 1, 2024
Reviewer name: btchoose
1 out of 5 stars
1 out of 5 stars review

Not a mattress...a canoe

Bought this mattress looking for a match for the Perfect Sleeper I now own on another bed. They have apparently stopped making the Ashbrooke style. HOWEVER, this mattress was so bad. My husband and I got in the bed and began rolling toward the middle like a canoe. My husband ended up sleeping on guest bed and the mattress is going back after one night. When you stand it upright to move it, you can see everything just collapses toward the bottom which makes it impossible to move to return to store. Hands down worst mattress purchase ever.

Helpful?6BA7ZWSX7U2R13610618888
reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issue you are describing does not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. If your mattress is found to be defective, you should be able to get a replacement. We hope this helps!

Dec 26, 2024
Reviewer name: Blue
1 out of 5 stars
1 out of 5 stars review

More of a firm mattress!! Hurts your back!!

This is more of a firm mattress, it is definitely not a medium. It is really hard on your back unless uou are used to sleeping on a firm mattress. It hurts my back so much that I find the couch way more comfortable to sleep on. I cannot recommend this product if you are looking for a medium mattress. Sams return policy is stricter than I realized so im unable to return it.

Helpful?6BA7ZWSX7U2R13610618888
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948. Additionally if you need to add some softness to the mattress a plush mattress topper can usually help to alleviate some of the firmness. We hope this helps!