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Customer reviews for Serta Ansley Escape 12.75" Medium Innerspring Mattress for
Serta Ansley Escape 12.75" Medium Innerspring Mattress
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4.6 out of 5 stars
stars714 ratings645 reviews
  1. 5 stars76% (544)
  2. 4 stars17% (120)
  3. 3 stars2% (16)
  4. 2 stars1% (9)
  5. 1 star4% (25)

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Showing 131-140 of 645 reviews
Jan 25, 2025
Jake M
3 out of 5 stars review

Expected more

It’s nice, but it didn’t help our sleep. We were looking for something more firm. Thought the medium firm feel was going to be enough for both needs of myself and wife. But needed more firmer mattress.

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Dec 2, 2023
Jeffrey M
5 out of 5 stars review

Comfortable Full Size Mattress

Needed a small bed for our guest room. They were tired of sleeping on blowups. Bought this Serta bed and all our guests have loved it so far. Says it’s very comfortable.

Review from Serta
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Dec 23, 2024
Rolande holland P
5 out of 5 stars review

Satisfied

After making a decision to finally replace our 17 year old mattress. We decided on the Ansley and although I was a bit skeptical I’m glad we did. I prefer a firm mattress and hubby is the opposite. This is a perfect fit for us!

Review from Serta
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Jan 7, 2024
Emmanuel D
5 out of 5 stars review

Nice mattress so far!

Just bought this mattress and so far it’s been a wonderful sleep! It has a plush feeling to it while also maintaining its firmness. Very nice mid-firmness mattress!

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Feb 17, 2024
microct
5 out of 5 stars review

Slept like a baby!

I am so happy I bought this mattress! I don’t remember the last time I actually slept through the night, but this mattress really did the trick. Super comfortable, great quality AND affordable…would definitely recommend

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Sep 23, 2024
Daniel O
5 out of 5 stars review

Great bes

We’ve been searching for 3 years for a good bed that doesn’t keep us up or waking up with back pain. This has been a life saver and is cheaper and better than the expensive beds

Review from Serta
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Aug 10, 2025
George H
5 out of 5 stars review

Ansley Escape Europe Top

5 star review

Review from Serta
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Mar 5, 2024
T5web
1 out of 5 stars review

DO NOT TAKE OFF MATTRESS TAG!!!

I bought this mattress on January 28th 2024 and returned on March 4 2024 as it was separating on the top of the mattress. This mattress is in a 2nd home and was only used for 15 nights at most. Phoned Serta first and was told that I did not have it delivered so I had to return to store. Returned yesterday in store which took a hour because my husband had removed the tag & they will not accept return without the mattress tag. After speaking to several employees I looked in the mattress we were returning in the original packaging that I had kept and found the tag. Without the tag they were not going to refund my money and told me that I had to take the mattress with me. DO NOT TAKE TAG OFF THE MATTRESS UNTIL YOU ARE 100% SATISFIED. This should be expressed on the tag which is removable. TO NOT TAKE OFF THE MATTRESS TAG

Helpful?6BA7ZWSX7U2R13610618888
reply from Serta Team

Hi there. Thank you for taking the time to share your insight, we're sorry to hear your Serta Ansley Escape Mattress wasn't a good fit. It sounds like you were able to return your mattress for a refund, although we apologize for any inconvenience associated with this process. The manufacturing Law Tag should not be removed as it can void the Sleep Trial/warranty. This information should be included on the Tag itself as well as the Warranty Card provided with the mattress purchase, but we apologize if this was not the case. Thank you again for your feedback, please let us know if we can assist moving forward!

Feb 3, 2024
Vtop1
1 out of 5 stars review

Absolutely not

Bogus reviews. Mattress had impression in center after 1 week. Totally no support. Refund received.

Helpful?6BA7ZWSX7U2R13610618888
reply from Serta Team

Hi there. Thank you for your feedback, we're so sorry to hear your Serta Ansley Escape Mattress was not a good fit and caused you discomfort. We're glad you were able to reach out to Sam's Club and get this mattress returned, your insight is appreciated as we strive to improve our products and keep you sleeping your best. Thank you for giving our Serta Mattress a try, please let us know if we can assist moving forward!

Feb 18, 2025
Shemere C
5 out of 5 stars review

New Serta

I have been wanting to gift myself a new mattress and finally I said you deserve this so here I am will be sleeping on my new mattress tonight!!

Review from Serta
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