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Customer reviews for Serta Ansley Escape 12.75" Medium Innerspring Mattress for
Serta Ansley Escape 12.75" Medium Innerspring Mattress
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4.6 out of 5 stars
stars
714 ratings645 reviews
  1. 5 stars76% (544)
  2. 4 stars17% (120)
  3. 3 stars2% (16)
  4. 2 stars1% (9)
  5. 1 star4% (25)

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Showing 121-130 of 645 reviews
Mar 5, 2024
Reviewer name: Krystle
5 out of 5 stars
5 out of 5 stars review

Great mattress!

I received my Serta mattress and box spring yesterday. Arrived quickly. Had my first night of sleep on it last night and i havent slept that good in a long time. Mattress is so comfortable!!

Review from Serta
Helpful?6BA7ZWSX7U2R13610618888
Apr 19, 2024
Reviewer name: Misty S
5 out of 5 stars
5 out of 5 stars review

Great mattress!

My daughter loves her new mattress. It also has a layer of cooling memory foam. She loves that. She sleeps hot at night. So far we are loving it. Hope nothing changes.

Review from Serta
Helpful?6BA7ZWSX7U2R13610618888
Nov 3, 2023
Reviewer name: Patricia D
5 out of 5 stars
5 out of 5 stars review

New Ashley escape mattress

Just bought my new mattress today. So far it is exceptionally comfortable and cool to the feel. I’m hoping I will sleep like a baby on this comfy mattress.

Review from Serta
Helpful?6BA7ZWSX7U2R13610618888
Aug 5, 2024
Reviewer name: FMP
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Sams full mattress

Comfy

Helpful?6BA7ZWSX7U2R13610618888
Mar 7, 2024
Reviewer name: Mattress
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesome

Very comfortable

Helpful?6BA7ZWSX7U2R13610618888
Mar 20, 2024
Reviewer name: Very good
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good

Love it

Helpful?6BA7ZWSX7U2R13610618888
Oct 18, 2024
Reviewer name: Life with Lois
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very comfortable mattress

Very comfortable

Helpful?6BA7ZWSX7U2R13610618888
Dec 31, 2024
Reviewer name: JT
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Excellent prices & Awesome Customer Service

Awesome experience

Helpful?6BA7ZWSX7U2R13610618888
Sep 21, 2024
Reviewer name: KB
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

5 star review

Great mattress!

Helpful?6BA7ZWSX7U2R13610618888
Mar 5, 2024
Reviewer name: T5web
1 out of 5 stars
1 out of 5 stars review

DO NOT TAKE OFF MATTRESS TAG!!!

I bought this mattress on January 28th 2024 and returned on March 4 2024 as it was separating on the top of the mattress. This mattress is in a 2nd home and was only used for 15 nights at most. Phoned Serta first and was told that I did not have it delivered so I had to return to store. Returned yesterday in store which took a hour because my husband had removed the tag & they will not accept return without the mattress tag. After speaking to several employees I looked in the mattress we were returning in the original packaging that I had kept and found the tag. Without the tag they were not going to refund my money and told me that I had to take the mattress with me. DO NOT TAKE TAG OFF THE MATTRESS UNTIL YOU ARE 100% SATISFIED. This should be expressed on the tag which is removable. TO NOT TAKE OFF THE MATTRESS TAG

Helpful?6BA7ZWSX7U2R13610618888
reply from Serta Team

Hi there. Thank you for taking the time to share your insight, we're sorry to hear your Serta Ansley Escape Mattress wasn't a good fit. It sounds like you were able to return your mattress for a refund, although we apologize for any inconvenience associated with this process. The manufacturing Law Tag should not be removed as it can void the Sleep Trial/warranty. This information should be included on the Tag itself as well as the Warranty Card provided with the mattress purchase, but we apologize if this was not the case. Thank you again for your feedback, please let us know if we can assist moving forward!