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Customer reviews for Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother for
Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother
4.2 out of 5 stars
stars1,010 ratings776 reviews
  1. 5 stars69% (696)
  2. 4 stars8% (79)
  3. 3 stars5% (53)
  4. 2 stars6% (56)
  5. 1 star12% (126)

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Showing 101-110 of 776 reviews
Mar 7, 2025
Tina
1 out of 5 stars review

Over it

I've been thru 3 of these in 3 years. It always seems to have to do with the k cup adapter and the water pump. Yes I live in a place where you can't use the tap water in it. I don't. Filtered water and regular cleaning. I won't be replacing it this time.

Review from sharkninja.com
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reply from SharkNinja

Hello Tina, Thank you for taking the time to leave a review. We're so sorry to learn of the difficulties you've faced with your Ninja Coffee Maker . We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.

Jul 21, 2025
SourdoughGal
5 out of 5 stars review

Best Coffee bar!

We have been using this coffee maker for about 2 years and I can honestly say we absolutely love it! I'm one of those that like to do a lot of research before buying. This ticked most of our boxes. Prior to buying this we were using a Cuisinart Keurig. My initial reason for wanting this was to be able to brew if we have coffee. It turns out we like the brewed coffee shop much more than the pods! We almost exclusively brew now with an occasional pod here and there. I love how easy it is to switch between the two. My husband also loves iced coffee and this does a great job with brewing for iced coffee. The other feature that i love is the dedicated hot water port. In the winter i love hot tea at night and it's nice to use the coffee maker for that and have hot water without it tasting like coffee. We have had no issues and we use it every day (sometimes more). The only thing it does not do is grind the coffee for you (not that would be AWESOME!!) Very happy with this product.

Review from sharkninja.com
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Jul 18, 2025
gah252
1 out of 5 stars review

Worst coffee maker ever

This is the worst coffee maker ever. Using the K cups it will dump all the coffee grounds into the coffee cup. Also if you do not use are-usable filter, it will dump coffee grounds into the coffee pot. This morning I went through 5 K cups until I got frustrated. This does this more frequently. I am extremely disappointed in this product. I highly recommend you do not purchase this product

Review from sharkninja.com
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Oct 25, 2025
MDMerwin
5 out of 5 stars review

Solid Machine

Have had this coffee maker for about a year now. It's a pretty solid product and has a variety of features for my family to make all sorts of beverages. As long as you keep up on cleaning/descaling it's good to go day after day. We did have an issue with the K-Cup attachment getting clogged at one point but was easily fixed by taking some time to understand how the water flows through it. I feel like any bad reviews here with people commenting about weird noises was related to this issue, but if you just take some time to understand the machine, anything that could go weird or wrong seems to be easily sorted.

Review from sharkninja.com
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Jan 21, 2024
NotHappyToday
5 out of 5 stars review

Verified Purchase

Does what it is supposed to

Easy to use with great features. Noisy beeping can't turn off but otherwise great. Like the attached frother, and easy to clean.

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Dec 28, 2021
CJ85
5 out of 5 stars review

Verified Purchase

Great Features

I've been using this for over 2-3 weeks now and I absolutely love it! It's easy to use and makes awesome iced coffee!

Review from sharkninja.com
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Nov 16, 2021
GenoB
5 out of 5 stars review

Verified Purchase

Amazing Coffee Maker

Some days you feel like a single serve K-Cup. Some days you feel like a pot of coffee. You can have either with this simple, easy to use dual brew coffee maker.

Review from sharkninja.com
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Jul 13, 2022
Dacre
5 out of 5 stars review

Verified Purchase

Love it!

I bought this about a month ago and I love it. I haven't used the frother yet but everything else works great. I have several Ninja products and haven't been disappointed yet. The are great.

Review from sharkninja.com
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Jan 3, 2022
Rita
5 out of 5 stars review

Verified Purchase

This was such a big upgrade from our Keurig!

So many features, all in one machine. I love the single serve fresh grounds brew option. We are trying to stop using single serve plastic pods. The flavor of the coffee is so much better then our Keurig!

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Jan 31, 2022
July
5 out of 5 stars review

Verified Purchase

Very satisfied

Received the machine about 2 weeks ago and been very satisfied with it. Recommended it to my cousin, and after she tried it, the very next day, she went to one of our applience store and bought the very same machine.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638