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Customer reviews for Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother for
Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother
4.2 out of 5 stars
stars1,010 ratings776 reviews
  1. 5 stars69% (696)
  2. 4 stars8% (79)
  3. 3 stars5% (53)
  4. 2 stars6% (56)
  5. 1 star12% (126)

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Showing 91-100 of 776 reviews
Sep 6, 2024
mad
5 out of 5 stars review

Verified Purchase

A Must Buy

Only had a couple of weeks but very pleased so far!

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Aug 29, 2024
Phil Barrows
4 out of 5 stars review

Verified Purchase

Clean it regularly

Great coffee maker but make sure you clean it every month or it will clog up and quit working.

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Oct 30, 2024
Disappointed
1 out of 5 stars review

Verified Purchase

Quit working

Quit working on individual cup only was able to make pots of coffee. Returned to store

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reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that the Ninja DualBrew wasn’t the right fit for you. We will absolutely share the feedback you’ve provided with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.Kind regards,Ninja Kitchen

Sep 11, 2024
Rapjoy
5 out of 5 stars review

Verified Purchase

Large Versatile Coffee Pot

14 cup capacity, yet will also do a K cup and a lot of sizes in between. Foamer works great.

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Oct 21, 2024
question rf mattress
5 out of 5 stars review

Verified Purchase

Best coffee pot ive ever owned

Easiest best coffee pot ever

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Sep 6, 2024
Lupe
5 out of 5 stars review

Verified Purchase

Makes decisions coffee

I love it!!! Easy to used

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Dec 10, 2024
Margaret
1 out of 5 stars review

Garbage

I have had this coffee maker for 8 months and for the past 5 months the K cup brewing is off and on. Some times it will work fine but other mornings I get half a cup of coffee with 1/4 of it being grounds. This evening I put it through the clean cycle again. Brewed 1 cup on the "rich" cycle. When the machine beeped, I only had 1/2 cup of coffee. I thought that the grounds would be all around the pod in the machine, again. Opened the top then coffee grounds and hot water sprayed all over me and the counter. I have a 2nd degree burn on my chin. This one is going in the garbage and will be the last ninja that I buy

Review from sharkninja.com
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reply from SharkNinja

Hello, Thank you for taking the time to leave a review. Oh no! This is not the experience we want you to have with your DualBrew. Please reach out to our team by phone at 1-800-365-0135, so we can look into this for you. Kind regards, Ninja Kitchen

Jun 28, 2025
sallie001_7406
5 out of 5 stars review

So many ways to make a great cup of coffee

I love the ninja dual brew specialty coffee system. There is so many great options for coffee. The brew time is amazing and the coffee taste is so good. I've made coffee with some warm milk using the frother was great too. It's everything you can need or want in a dual brew coffee maker.

Review from influenster.com
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Jul 18, 2025
gah252
1 out of 5 stars review

Worst coffee maker ever

This is the worst coffee maker ever. Using the K cups it will dump all the coffee grounds into the coffee cup. Also if you do not use are-usable filter, it will dump coffee grounds into the coffee pot. This morning I went through 5 K cups until I got frustrated. This does this more frequently. I am extremely disappointed in this product. I highly recommend you do not purchase this product

Review from sharkninja.com
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Jun 7, 2025
JCardenas
2 out of 5 stars review

Didn't last

I have this Ninja. It lasted less than 2 years. It turns on but the start brew button does not work nor the delay option. Its disheartening when I really like this coffeemaker. I did not purchase extended warranty so there is nothing that can be done.

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