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Customer reviews for Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother for
Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother
4.2 out of 5 stars
stars
1,012 ratings778 reviews
  1. 5 stars69% (698)
  2. 4 stars8% (79)
  3. 3 stars5% (53)
  4. 2 stars6% (56)
  5. 1 star12% (126)

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Showing 91-100 of 778 reviews
Oct 30, 2024
Reviewer name: Disappointed
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Quit working

Quit working on individual cup only was able to make pots of coffee. Returned to store

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reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that the Ninja DualBrew wasn’t the right fit for you. We will absolutely share the feedback you’ve provided with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.Kind regards,Ninja Kitchen

Oct 21, 2024
Reviewer name: question rf mattress
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best coffee pot ive ever owned

Easiest best coffee pot ever

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Sep 6, 2024
Reviewer name: Lupe
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Makes decisions coffee

I love it!!! Easy to used

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Dec 10, 2024
Reviewer name: Margaret
1 out of 5 stars
1 out of 5 stars review

Garbage

I have had this coffee maker for 8 months and for the past 5 months the K cup brewing is off and on. Some times it will work fine but other mornings I get half a cup of coffee with 1/4 of it being grounds. This evening I put it through the clean cycle again. Brewed 1 cup on the "rich" cycle. When the machine beeped, I only had 1/2 cup of coffee. I thought that the grounds would be all around the pod in the machine, again. Opened the top then coffee grounds and hot water sprayed all over me and the counter. I have a 2nd degree burn on my chin. This one is going in the garbage and will be the last ninja that I buy

Review from sharkninja.com
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reply from SharkNinja

Hello, Thank you for taking the time to leave a review. Oh no! This is not the experience we want you to have with your DualBrew. Please reach out to our team by phone at 1-800-365-0135, so we can look into this for you. Kind regards, Ninja Kitchen

Mar 7, 2025
Reviewer name: Tina
1 out of 5 stars
1 out of 5 stars review

Over it

I've been thru 3 of these in 3 years. It always seems to have to do with the k cup adapter and the water pump. Yes I live in a place where you can't use the tap water in it. I don't. Filtered water and regular cleaning. I won't be replacing it this time.

Review from sharkninja.com
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reply from SharkNinja

Hello Tina, Thank you for taking the time to leave a review. We're so sorry to learn of the difficulties you've faced with your Ninja Coffee Maker . We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.

Jul 21, 2025
Reviewer name: SourdoughGal
5 out of 5 stars
5 out of 5 stars review

Best Coffee bar!

We have been using this coffee maker for about 2 years and I can honestly say we absolutely love it! I'm one of those that like to do a lot of research before buying. This ticked most of our boxes. Prior to buying this we were using a Cuisinart Keurig. My initial reason for wanting this was to be able to brew if we have coffee. It turns out we like the brewed coffee shop much more than the pods! We almost exclusively brew now with an occasional pod here and there. I love how easy it is to switch between the two. My husband also loves iced coffee and this does a great job with brewing for iced coffee. The other feature that i love is the dedicated hot water port. In the winter i love hot tea at night and it's nice to use the coffee maker for that and have hot water without it tasting like coffee. We have had no issues and we use it every day (sometimes more). The only thing it does not do is grind the coffee for you (not that would be AWESOME!!) Very happy with this product.

Review from sharkninja.com
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Jul 18, 2025
Reviewer name: gah252
1 out of 5 stars
1 out of 5 stars review

Worst coffee maker ever

This is the worst coffee maker ever. Using the K cups it will dump all the coffee grounds into the coffee cup. Also if you do not use are-usable filter, it will dump coffee grounds into the coffee pot. This morning I went through 5 K cups until I got frustrated. This does this more frequently. I am extremely disappointed in this product. I highly recommend you do not purchase this product

Review from sharkninja.com
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Jan 22, 2025
Reviewer name: Julie57
3 out of 5 stars
3 out of 5 stars review

This is the third coffee maker for me. It. Still sends grounds thru so I have to screen my coffee. This morning it kept beeping and showing add water but the water tank was full not sure why this happened. I will try it again in the morning. But my husband said I'm done with Ninja and bought a new Keurig.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear of the difficulties you're facing with your coffee maker. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.

Jun 7, 2025
Reviewer name: JCardenas
2 out of 5 stars
2 out of 5 stars review

Didn't last

I have this Ninja. It lasted less than 2 years. It turns on but the start brew button does not work nor the delay option. Its disheartening when I really like this coffeemaker. I did not purchase extended warranty so there is nothing that can be done.

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Dec 28, 2021
Reviewer name: CJ85
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Features

I've been using this for over 2-3 weeks now and I absolutely love it! It's easy to use and makes awesome iced coffee!

Review from sharkninja.com
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