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Customer reviews for Samsung 5.4 cu. ft. Top Load Washer with Pet Care Solution for
Samsung 5.4 cu. ft. Top Load Washer with Pet Care Solution
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4.6 out of 5 stars
stars426 ratings426 reviews
  1. 5 stars83% (355)
  2. 4 stars8% (36)
  3. 3 stars2% (7)
  4. 2 stars1% (5)
  5. 1 star5% (23)

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Showing 51-60 of 426 reviews
Sep 7, 2025
MommaTerry
4 out of 5 stars review

Awesome washer!

[This review was collected as part of a promotion.] Our washer finally went down and after reading reviews on different brands and features. We came across this bad boy. We didn’t care what the color was as long as it works great and does its job. This washer is the one! It’s a little loud toward the end of the cycle but so far that is the only complaint. Love the size, big enough to wash big blankets for sure. You can also download SmartThings app and get notifications when your cycle is done but I didn’t get that far yet. Lol.

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
Aug 13, 2025
Krysburke
3 out of 5 stars review

Huge washer!

[This review was collected as part of a promotion.] I don’t like that I can’t control the amount of water that fills up the washer. Sometimes it’s washing with such a minimal amount of water that I don’t think my laundry is getting clean and I can’t reach the bottom of the drum. I had to buy a grabber to be able to reach my socks and underwear and things at the bottom. I think they could’ve done a better job with this new technology and smart washer. I literally have to use one setting the deep clean to make sure that enough water gets in the machine to wash my laundry and I hate that for such an expensive washing machine.

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
reply from Samsung Care

Hi Krysburke, Thank you for sharing your experience — it’s completely understandable to feel frustrated when a high-end washer doesn’t meet your expectations in terms of performance and ease of use. High-efficiency (HE) washers are designed to operate quite differently from traditional models. They use significantly less water by design and rely on specialized HE detergent that creates fewer suds, helping the machine clean effectively without a full tub of water. These washers sense the load size and automatically adjust the water level, wash time, rinse cycles, and spin speed based on the weight and type of fabrics. This helps save both water and energy, but it can sometimes feel like the washer isn’t using enough water—especially if you’re used to older machines. That said, the experience of not being able to reach into the drum easily or needing to rely on a single cycle like Deep Clean just to get more water can understandably take away from the overall convenience. Your feedback really highlights how important it is for advanced technology to also feel intuitive and adaptable to everyday needs. If you're consistently needing more water for your loads, using the Deep Fill or Deep Wash options (where available) is often the best workaround. Some cycles, however, are restricted from using those options, which can be limiting. If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1150370764 to help our team pull up your information. Leo

Jul 9, 2025
Jim V
5 out of 5 stars review

Nice unit

[This review was collected as part of a promotion.] Very impressed with the style of the washer, attractive color option and features. Quality ot the unit thus far seems to be very good, though time will tell, as we have owned it for less than a week at this time.

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
Mar 3, 2026
Echo
5 out of 5 stars review

Pet care

[This review was collected as part of a promotion.] I'm looking forward ro using the per care feature. Ir was just installed

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
Nov 7, 2025
Lain
5 out of 5 stars review

Awsome

[This review was collected as part of a promotion.] Great new addition to my household Hope it will do what it needs to do Love samsung products

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
Nov 5, 2025
Anshelina502
5 out of 5 stars review

Awesome cleaning!

[This review was collected as part of a promotion.] Just did a wash after buying it. IT CLEANS WONDERFULLY! I love this set!

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
Oct 1, 2025
Washer
5 out of 5 stars review

Washing machine

[This review was collected as part of a promotion.] Very deep barrel, great fir quilts. Great looking appliance.

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
Dec 24, 2025
Momof4
5 out of 5 stars review

Loving it so far

[This review was collected as part of a promotion.] Easy to work with , loving it so far ! Great and efficient.

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
Sep 27, 2025
BankerMan
5 out of 5 stars review

Great job!

[This review was collected as part of a promotion.] They look sharp and ready to get pet air of our clothes! Let’s gooooooo!

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
Dec 2, 2025
JLAC
5 out of 5 stars review

Awesome features

[This review was collected as part of a promotion.] Really washes your clothes and they feel clean compared to using a front loader

Review from Samsung US
Helpful?71SM50NYQHYB13610568167