Customer reviews for Samsung 5.4 cu. ft. Top Load Washer with Pet Care Solution forMember photos
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Works great love the pet care feature.
[This review was collected as part of a promotion.] Love the washer replaced an older model that had broken. This washer so far has been working amazing. The pet care feature for me is amazing due to having 2 dogs that shed constantly. Also was a super easy set up.
Torn clothing
The product was great for about 2 years,. Then it just stopped in mid spin cycle. Wouldn’t drain. Had to call a repair man, I used my house warranty program for my utilities that I pay monthly. As this was out of warranty. Got it repaired. Now it’s been about 3 years, and I ever noticed that it towels were starting to get holes and tears in them didn’t think anything of it. Two days ago, I washed delicate, with 3 garments. I took them out, and started to hang them, noticed that I had two tears on my dress that weren’t there before We checked all the towels, a lot have holes, and tears, we’ve summed it up to the washer. Even though it has no agitator, when it drains the water, it appears to be sucking in clothes, and tearing, shedding abs making holes in our clothing and towels. Has anyone else had this problem? I’m not sure what to do. ? If I can do anything? The washer was not inexpensive and I cannot another. . Maybe be got a lemon?
Hello, We understand how you feel about the torn clothing. We're here to help. Below is a link to help when the washer damages the clothes. Browse the guide until the "Clothes are torn, ripped, or shredded" section to troubleshoot. This section also has another link to help you select the right washer cycles and settings. Laundry is stained or damaged after using a Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01108628/ Should you need further assistance, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number 1150379531 to help our team pull up your information when you message us. Thank you. -Angelica
Samsung Dryer
Purchase washer dryer set Jan 2025. My clothes are never completely dry regardless of the setting I try. Plus I wonder who designed the lint filter as lint easily gets behind and under the filter, which in my opinion could be a fire hazard. Every couple of weeks I use my hand vac to clear out lint. I would recommend this dryer. So far no problems with the washer.
Hello Dr Pat, We understand that dealing with a dryer that is not drying well can be frustrating. Let us help. The link below contains information on what to do when the dryer's heat is not enough to dry the clothes completely. It also includes other links for cleaning the dryer, running a vent blockage test, and error codes (if any). The dryer is not hot enough: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough Lastly, we have provided the guides for the dryer's cycles, settings, features, and the recommended laundry load size for the dryer, which we suggest also checking. Cycles, settings, and features on your Samsung dryer: https://www.samsung.com/us/support/answer/ANS00051022/ The best laundry load size for your Samsung dryer: https://www.samsung.com/us/support/answer/ANS00080262/ Should you need further assistance, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number 1150413076 to help our team pull up your information when you message us. Thank you. -Angelica
Love my washer
[This review was collected as part of a promotion.] Love this washer - super quiet and no agitator, so you can get more items into the washer. Also, I love the color, very sleek looking. Control panel is easy to maneuver and the app is a ln added bonus
Huge washer!
[This review was collected as part of a promotion.] I don’t like that I can’t control the amount of water that fills up the washer. Sometimes it’s washing with such a minimal amount of water that I don’t think my laundry is getting clean and I can’t reach the bottom of the drum. I had to buy a grabber to be able to reach my socks and underwear and things at the bottom. I think they could’ve done a better job with this new technology and smart washer. I literally have to use one setting the deep clean to make sure that enough water gets in the machine to wash my laundry and I hate that for such an expensive washing machine.
Hi Krysburke, Thank you for sharing your experience — it’s completely understandable to feel frustrated when a high-end washer doesn’t meet your expectations in terms of performance and ease of use. High-efficiency (HE) washers are designed to operate quite differently from traditional models. They use significantly less water by design and rely on specialized HE detergent that creates fewer suds, helping the machine clean effectively without a full tub of water. These washers sense the load size and automatically adjust the water level, wash time, rinse cycles, and spin speed based on the weight and type of fabrics. This helps save both water and energy, but it can sometimes feel like the washer isn’t using enough water—especially if you’re used to older machines. That said, the experience of not being able to reach into the drum easily or needing to rely on a single cycle like Deep Clean just to get more water can understandably take away from the overall convenience. Your feedback really highlights how important it is for advanced technology to also feel intuitive and adaptable to everyday needs. If you're consistently needing more water for your loads, using the Deep Fill or Deep Wash options (where available) is often the best workaround. Some cycles, however, are restricted from using those options, which can be limiting. If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1150370764 to help our team pull up your information. Leo
Best Buy
[This review was collected as part of a promotion.] “I’m very impressed with the Samsung Pet Care combo set! The washer runs so quiet, which is important in my home, and paired with the dryer using Pet Bounce sheets, I’ve had zero pet hair left on clothes and blankets — even with 3 dogs in the house. Highly recommend for pet owners!”
Will return the washing machine if I could. Worst.
I bought the washing less than a year ago and I'm really not satisfied with the machine. I tried to get adjusted to it and learn it but in 40 years owning a machine it is the worst machine I ever had. Here's why: The worst one is my clothes gets all tangled, twisted and stretched, knots with the sleeve of my shirts whatever which cycle I choose. Which makes my clothes all wrinkled and it damaged some of them. I thinks it is because it doesn't fill with enough water. The pet care filter doesn't work at all which I check every time I use the machine hoping it will have some hair but not.. I have 4 hairy Border collies, and it is always empty, but my dryer filter is filled with hair even when I use the pet care cycle. The softener/soap distributor is difficult to access with the bottle or the cup which brings the other flaw is if you put just a little bit, just slightly too much of softener it completely emptied itself on my clothes right away. Waist of product Also it is very deep. I'm 5'2" and can barely reach the bottom. But that I knew before buying it by reading the review. If I could I would return it.
Greetings, We understand your disappointment with not having the best experience with your washer. Let us help. Here is a link to the user manual; kindly go to page 38 for a guide on how to properly add an additional fabric softener to your laundry. User manual. https://downloadcenter.samsung.com/content/UM/202505/20250515141711491/OID67143_IB_WA7100C_EN_250514.pdf Below is the link for troubleshooting steps for your washer that leaves your laundry tangled after a cycle; kindly click the embedded words. Laundry is tangled or wrinkled after washing. https://www.samsung.com/us/support/troubleshooting/TSG01218323/?msockid=08e6a45904c26b1f3477b061055f6aec If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1150850006) to help our team pull up your information when you message us. Thank you. -Ricardo
Awesome washer!
[This review was collected as part of a promotion.] Our washer finally went down and after reading reviews on different brands and features. We came across this bad boy. We didn’t care what the color was as long as it works great and does its job. This washer is the one! It’s a little loud toward the end of the cycle but so far that is the only complaint. Love the size, big enough to wash big blankets for sure. You can also download SmartThings app and get notifications when your cycle is done but I didn’t get that far yet. Lol.
Washes as expected
[This review was collected as part of a promotion.] After 2 weeks things are still great. Washer does well. Has a larger load capacity then previous. Changed from front load to top load and much happier. Only complaint is having to reach into the washer to get clothes out but that is the downfall of a top load. Overall satisfied with the purchase so far.
Very dissapointed
[This review was collected as part of a promotion.] Actually I was very disappointed with the washer's performance. The clothes did not appear to be as clean as the old washer I had and I am having to use heavy duty/deep fill selections to get the average wash. Lots of bells and whistles with a high price tag but no delivery on the promise. Lots of hype.
Brenda, we understand the significance of a working washing machine in your home. Let us help you. To rectify your concerns with your washer. Click the links and hyperlinks and watch the instructional video (if available). Clothes are not clean after washing in the Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01108627/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150694868, to help our team locate your information when you message us. Have a great day. -John