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Customer reviews for Samsung 5.4 cu. ft. Top Load Washer with Pet Care Solution for
Samsung 5.4 cu. ft. Top Load Washer with Pet Care Solution
4.6 out of 5 stars
stars
430 ratings430 reviews
  1. 5 stars83% (358)
  2. 4 stars8% (35)
  3. 3 stars2% (7)
  4. 2 stars1% (6)
  5. 1 star6% (24)

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Showing 311-320 of 430 reviews
Jun 6, 2025
Entropy989
4 out of 5 stars review

Happy with the new Washer Dryer.

[This review was collected as part of a promotion.] We have had this washer and the partner dryer for several months now. We have experienced no major issues, and used most of the wash cycles provided. We've used tear away washer detergent sheets, pods and liquid detergents. We have several dogs, and were attracted to this model based on the petcare systems included. We have been underwhelmed by the performance of that system, in comparison to the extended wash time it requires (nearly 2 hours in both washer and dryer). We have only noticed a small difference on blankets or clothes between that cycle and the quick cycle wash (40-50 minutes). The water usage seems and energy usage seems to be efficient, we've noticed a decent drop in our monthly bills since install. The design is sleek and so far has been resistant to any stains or dents. Installation was easy.

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
Oct 19, 2023
Kellysqpon
5 out of 5 stars review

Love it so far

[This review was collected as part of a promotion.] It must be the ease of using the washer and dryer that I feel like I must wash 2-3 loads every other day. The washer is extremely large where I have to stand on my tippy toes to get all of clothing out and it does hold quite a few items. It’s quiet and easy to use. I do need to learn about all of the settings but so far so good. I love the Wi-Fi capabilities and how we can set the setting we want from my phone and how it notifies me when my load is complete. The only thing I haven’t looked into and dislike is how long the song is once complete. I am sure we can change that somehow.

Review from The Insiders
Helpful?71SM50NYQHYB13610568167
Jul 23, 2024
thatOhiomom
5 out of 5 stars review

Love this washer!

[This review was collected as part of a promotion.] I had older an Samsung washer and dryer at my previous home. I loved them and was tempted to take them with me when I moved, but decided to leave them with the old house and buy new. I bought the pet care washer and dryer and they are wonderful! It does a great job of cleaning items and removing pet hair! Very happy with my purchase and the navy blue color is a bonus!

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
Sep 21, 2024
Yamy
2 out of 5 stars review

Only good for decoration

I bought this product about 10 days ago, clothes are basically wet coming out the washer and the dryer is not HOT enough to dry the clothes, had run 3 cycles for nyvtowels to get dry. The two start is inly for presentation as they looks beautiful! Will call the store to find my return options

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
reply from SEA Care

We aim to provide you with a hassle-free experience while using your washing machine, Yamy. Let us help you. Please refer to page 61 of the washer's manual under troubleshooting (See "Load is wet at the end of the cycle") to improve your washer's performance: https://downloadcenter.samsung.com/content/UM/202407/20240725163749475/OID64668_IB_WA7550C_EN.pdf If your dryer is not hot enough, please click the link and hyperlinks for tips. The dryer is not hot enough: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147549556, to help our team pull up your information when you message us. Have a great day. -John

Feb 18, 2024
Hankiferd
5 out of 5 stars review

Look no further, it's the hair destroyer.

Amazing pet hair feature. We literally bought a new washer and drying just to help deal with our huskeys hair. We figured even the price of a new W+D would be made up in lint roller savings in about two years, lol. We'll, the verdicts in and this set is amazing if you have pets that shed. The pet load takes about twice as long as a quick load but it removes about 85-95% of the hair. Most of the hair is just on particularly "sticky" fabrics. The hair catching bars in the washer are always full after a load and the drying catches the rest. Even his ped comes out hair free and that's grand zero. Look no further if you have pets. Only regret is not seeing We had a gas hookup before buying the electric washer. Natural gas is better for the environment and decreases your dry time and utility bill.

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
Sep 13, 2024
Here2Help
1 out of 5 stars review

Save your money

I’ve had my Samsung washer for about 6 months it’s absolutely the worse purchase I’ve ever made. The unbalanced feature makes it difficult to wash bedding and when I do set it to the bedding mode my sheet come out SOAKED! Absolutely awful! Stick to TVs!

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
reply from SEA Care

Greetings, We care about your washer's betterment. We are here to help. Here are steps to take should your washer go unbalanced. Please click the links and hyperlinks and watch the instructional video for tips. Samsung washing machine won't spin or won't stop spinning (See steps 1, 2, and 5): https://www.samsung.com/us/support/troubleshooting/TSG01000997/ Care for your bedding items with your Samsung washer: https://www.samsung.com/us/support/answer/ANS00047247/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147525638, to help our team pull up your information when you message us. Have a great day. -John

Jul 10, 2025
Nessa
2 out of 5 stars review

Frustration in the laundry room

My washer is only 5years old. Balancing and spinning part of the cycle is very frustrating, it wash the clothes repeatly to Balance the cycle even when there is not much clothing in the washer. Not to mention, making the water bill higher. I has my previous washer almost 10 years wirh no problems, the only reason i brought this machine is change out old appliances.

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
reply from SEA Care

Hello Nessa, We are aware of the significance of having a functional appliance at home. We are here to assist you with your washer. We recommend checking the link below for steps to help with your washer. Click on the embedded words and choose "No" under "Did this resolve your issue?" to access the complete steps. Samsung washing machine spins poorly https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1149945537) when you message us so our team can retrieve your information. Thank you. -Kimberly

Jan 18, 2024
Therapy Dogz
4 out of 5 stars review

Great pet feature

[This review was collected as part of a promotion.] I bought this washer a month ago now, and so far everything has worked great. I love the pet hair feature! I have a golden retriever and a German short haired point and both dogs shed. This washer has proved to remove more pet hair from clothes, bedding, and towels when compared to my previous walker. I like the customizable settings also as some of the cycles can be long for a washer or dryer.

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
Jan 17, 2025
JediCruz
4 out of 5 stars review

Large almost front loader like washer

[This review was collected as part of a promotion.] So far the washer has been good. It doesn’t get clothes quite as non-damp as a front loader but it’s less mildew smell. I definitely recommend max spin when possible for removing as much water as possible. The hair collectors are actually pretty cool and I find it useful if not just for hair but also lint. It’s almost like a pre dryer lint removal collector. The smart features are very handy and convenient if only to let you know when the cycle is complete (but there’s more to it than just that). I’m very happy with the purchase so far.

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
Sep 7, 2023
Cjgreene17
5 out of 5 stars review

Samsung Washer is phenomenal

[This review was collected as part of a promotion.] Samsung outdone themselves with this washer! We have French Bulldogs, Frenchtons and an English Bulldog. We have LOTS of pet bedding, blankets, clothes and washable pads and this machine can handle it all! I love the Pet Care option and the bedding/waterproof option on the washer. I was surprised at how clean the pet items came out and the odor was gone! The magic filters that catch all the pet hair is a dream!! The fact that I can control this from my phone using the SmartThings app makes it even better! Looking forward to laundry day, which is a first!

Review from The Insiders
Helpful?71SM50NYQHYB13610568167