This is saddening for a newly purchased washer. Let's get you the help you need, Chap. It would be awesome if you could tell us more about the washer so we can better assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146891080, to help our team pull up your information. Have a great day! ^Chrystel