Customer reviews for Samsung 5.4 cu. ft. Top Load Washer with Pet Care Solution forMember photos









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So this is what clean clothes smell like!
So this is what clean clothes smell like! Switching back to top load after a with front loads that left me deeply unsatisfied. I bought this a month ago and have been thrilled. After reading so many bad reviews on washers out there, I was resolved to 3 criteria- cleans clothes, top load, and doesn’t leak. Lol. But really. I love the filters, deep fill, pet clean. I can fit a couch cushion in there! This is nice because with an older dog, it’s sometimes needed. It is deep. At 5’, I keep a stool by the machine 😁 but I still love it. The special features are still a mystery but so far I haven’t needed them. I will say a week after I got the machine that I fostered some puppies who ended up being sick. I had to put some gross things in my beautiful new washer. It handled everything I threw in it, with lots and lots of bleach! Still smells new. Love this washer. Highly recommend
Amazing Washer Machine that does the trick!
[This review was collected as part of a promotion.] After dealing with persistent mold issues in my old LG, the Samsung washer was a breath of fresh air. Design & Build: First off, this machine looks fantastic. Its sleek white design elevates the entire look of our laundry space in the downstairs bathroom. Plus, the soft-close lid is a subtle yet invaluable feature for those of us always on the move and forget that the old one always slammed down. Key Features: The cleaning power is commendable, ensuring clothes are thoroughly cleaned in record time. And no more wrestling with a noisy, wobbly washer like our old LG - Samsung's stability tech makes sure of that. Smart Functions: If the washer faces an issue, the Smart Care feature is a quick way to troubleshoot, saving time and potential service costs. Hopefully we won't have to use that feature! Performance: The heart of this machine, its Digital Inverter Motor, is both silent and efficient. It's clearly built for longevity and optimal performance. Conclusion: Transitioning from the LG to the Samsung WA54CG7150AW was one of my best decisions. With fresher, cleaner clothes and no more mold, it's made laundry day a breeze. If you're pondering a new washer, this one's worth serious consideration.
Extremely Big
[This review was collected as part of a promotion.] Very impressed with overall machine. Very tall and deep. Added to Smart Things App was very easy. The app allows you to managed the was and set wash categories. The amount of wash settings are very helpful. You can adjust rinse and spin speeds. Very quiet operation and clothes come out very clean and almost dry. The Pet wash setting is an added extra which eliminates a lot of the pet hair when washing pet blankets and towels. it also lets you know when self clean should be done.
Lots of features and excellent washing
[This review was collected as part of a promotion.] I bought this appliance a few months ago after researching washing machines for several weeks. The washing machines gets my clothes extra clean and does an amazing job at catching pet hair and lint.
Review of the Samsung Smart Top Load Washer
[This review was collected as part of a promotion.] When it was time to get rid of my old LG front-load washer, the emotions were mixed. I had some good years with the LG, but an unending battle with mold left me more than a little frustrated. It seemed like no matter how many cleaning cycles I ran or home remedies I tried, the mold persisted. Then entered the Samsung WA54CG7150AW - a true game-changer. Design & Build: First things first, this unit looks amazing! The soft-close lid is a testament to Samsung's attention to detail; it ensures no more accidental slams with our kids, especially when in a hurry. Features Galore: The Deep Fill option ensures all of our clothes get completely soaked, allowing for a deep cleaning. Speaking of speed, the Super Speed Wash doesn't over-promise. For someone who always seems to have a mountain of laundry thanks to our kids, this feature is nothing short of a miracle. Smart & User-friendly: We love the Wi-Fi Connectivity with SmartThings. The Smart Care feature is also handy, as it diagnoses any issues without the immediate need for a service call. Final Thoughts: Transitioning from the LG front-load was a leap of faith, but the Samsung WA54CG7150AW has proved itself worthy in every aspect. The mold issues are a thing of the past, and I genuinely look forward to laundry days now.
Terrible all around
The washer line leaks and they said they can’t do anything about it. One day after our 2 week window…. Absolutely ridiculous consumer service. No help whatsoever. So I have to turn the hot water on and off and even if I wash the clothes in cold water it throws a code and I have to deal with that for about 30 minutes and try again. Also the dryer will be on regular dry mode and I’ll every time have to go back and turn The machine on time dry so it will actually finish drying because it thinks they are dry on regular mode. Then my clothes are sitting there damp and disgusting. Worst machines I’ve ever used. Also. Can’t save the settings so I change the hot water (I don’t like using hot water) every time I use it.
Hello Rach, We understand your frustration about your washer and dryer. We would love to assist you. We shared a link below to help with the error code on your washer. Check the code's steps, click the embedded words, and watch the video if available. The washing machine displays an error code https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code We suggest contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories to check the availability and compatibility of your washer's water line. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am–6:30 pm EST, Monday–Friday. Additionally, here's a link to help you with your clothes that are still wet after using the dryer. Please select the bullet that most closely matches your experience, check for any embedded words along the steps, and watch the video completely. Clothes are not dry after using the Samsung dryer https://www.samsung.com/us/support/troubleshoot/TSG10001001/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148334808) to help our team pull up your information when you message us. Thank you. -Kimberly
Hate them sadly
I've had the washer and dryer for over 6 months now so I've given them a fair shot but I hate them, especially the dryer. All but two of the cycles on the dryer are utterly and completely useless because they leave your clothes wet no matter what you do. The sensor thinks clothes are dry when they aren't so even if you restart one of the cycles they'll turn off a minute later because it keeps thinking the clothes are dry for some reason. The only way to use the dryer is to use the time dry setting and manually set it every time. The washer is mostly okay but it has its quirks like if you accidentally turn it off it goes through some shutdown process and you have to wait like 10 minutes to be able to turn it back on and wash your clothes.
We are committed to improving the performance of your washing machine and dryer, Kayjay. Let us help you with your appliances. To repair your appliances, please click the hyperlinks below, hover your mouse over them, and watch the instructional videos for helpful tips. The dryer cycle ends too quickly: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly I have also included a link to your washer's user manual; see page 57 under checkpoint (Does not start) for details: https://downloadcenter.samsung.com/content/UM/202401/20240118131922029/OID67143_IB_WA7100C_EN_240110.pdf Should a service request be required, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146987146, to help our team pull up your information when you message us. Have a great day. -John
Only good for decoration
I bought this product about 10 days ago, clothes are basically wet coming out the washer and the dryer is not HOT enough to dry the clothes, had run 3 cycles for nyvtowels to get dry. The two start is inly for presentation as they looks beautiful! Will call the store to find my return options
We aim to provide you with a hassle-free experience while using your washing machine, Yamy. Let us help you. Please refer to page 61 of the washer's manual under troubleshooting (See "Load is wet at the end of the cycle") to improve your washer's performance: https://downloadcenter.samsung.com/content/UM/202407/20240725163749475/OID64668_IB_WA7550C_EN.pdf If your dryer is not hot enough, please click the link and hyperlinks for tips. The dryer is not hot enough: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147549556, to help our team pull up your information when you message us. Have a great day. -John
Samsung Washer is phenomenal
[This review was collected as part of a promotion.] Samsung outdone themselves with this washer! We have French Bulldogs, Frenchtons and an English Bulldog. We have LOTS of pet bedding, blankets, clothes and washable pads and this machine can handle it all! I love the Pet Care option and the bedding/waterproof option on the washer. I was surprised at how clean the pet items came out and the odor was gone! The magic filters that catch all the pet hair is a dream!! The fact that I can control this from my phone using the SmartThings app makes it even better! Looking forward to laundry day, which is a first!
Great pet feature
[This review was collected as part of a promotion.] I bought this washer a month ago now, and so far everything has worked great. I love the pet hair feature! I have a golden retriever and a German short haired point and both dogs shed. This washer has proved to remove more pet hair from clothes, bedding, and towels when compared to my previous walker. I like the customizable settings also as some of the cycles can be long for a washer or dryer.