I barely had this for 9 months until the cap broke that covers the water. It cracked right where the seal is. It leaked water all over and caused rust in the lower part of the unit. I loved this steam mop until this happened. I recommended this to all my family and friends and regret doing so now. The cap is faulty which ruined the whole unit that I can no longer use.

I purchased the Model 1940 on line approximately one year ago. The unit started to leak when in use. I called Bissell to find out what might be the case. Their agent explained that the leak is the result of a clog in the water system. The graciously agreed to the return of the unit with replacement by a new model. Couldn't have been more satisfied. Also, the unit works great. Best:

Having an African Grey Parrot I am aware of the feather dust emitted and their poor-sloppy eating habits which may be good for the forests but not city living. Therefore, the need for a clean modern environment. Since African Greys can live 58-85 years, a clean environment can be achieved by this Bissell Power Fresh Steam Mop 1940A. It is a machine that any pet owner should welcome in their home without pets and humans to the use of harmful chemicals.

5 stars for customer service. 3 stars for the steam mop due to reliability issue. The steam mop could have been a 5-star if it did not break down less than 18 months. Luckily I'm still within the 2-yr warranty. So the jury is still out on the reliability issue. With that said, the steam mop cleans very well, especially on tiles. I also have used on laminated hardwood floor (on medium setting thou). Overall, it reduces the cleaning time from 30 mins to 15 mins compared to the traditional mop. I highly recommend this steam mop to anyone out there. Register your steam mop so you can take advantage of the warranty. Customer service is great. Just one phone call and Bissell is sending me a new steam mop. I did buy the mop directly from bissell.com.

I have only used this twice and really do like it. Couple of issues in that the mop head keeps wanting to slide off (front). I use that part to try to get to the edge of the floor under cabinets, etc. I checked to see if I have been putting it on correctly and I have. Maybe I am pushing too hard? The floors came out pretty good. I would like to see more direct picked up at the very edge of the floor but guess I will have to figure something else out. They are older linoleum floors. I also ordered extra mop heads to have on hand and they do wash up pretty good. And I don't have to lug a pail of water around which is great.

I just purchased the 1940 model its light weight easy to put together and very simple to operate,plus it heated up very quickly,the water tank is small but it lasted without refilling to get my two bathrooms and kitchen done and all three are ceramic tiled floors

I've used a few different steam mops, and this one is the absolute BEST! It heats quickly; uses a good amount of steam; user friendly; easy settings - on/off - 3 steam settings....easy! Easy placement & removal of cleaning pads, and the cleaning brush attached to the back is very helpful. Just a Great, Overall product. I have one in each of our homes and HIGHLY RECOMMEND!

I have Pergo.com style floors and I was thinking about getting a Swiffer Wet Jet. Swiffer customer service didn't really help me out, so I found Bissell. Thankfully, I'm happy with my Steam Mop. I think I'm using it correctly and I would recommend this to everyone else. It's easy to set up and very easy to use. There are two things I would wish it would do. One, I wish the Steam function could be combined with a light bleach and or light detergent to just have that additional cleaning power. Two, I wish the water reservoir would be bigger. I find myself going through the demineralized water very quick on the high setting. But, that's about it as of now. I just bought this mop and have used it once. I will edit this review as time goes by if my review changed. Thanks BIssell :)

Very happy with this mop. I researched to see what would best serve my needs and this is the clear winner. It was affordable, lightweight, easy to assemble, and had a two year warranty. I have two dogs, one of which is a messy eater. The mop cleans the tile with no streaking. I have not tried it on the engineered hardwood floor yet but I will. I did clean a couple of small rugs and it worked well without leaving them soaking wet. The fact that it uses distilled water only and disinfects while it cleans, is a bonus. I dislike using commercial floor cleaners that are full of chemicals. I would recommend this handy appliance to all.

I have scrubbed with a sponge mop for years and we live hard in the country so track in lots of garden gunk. I always thought lots of soap/cleaner did the trick, but sometimes things looked dull. My kitchen/dining area is quite large so I tried separating the sections and did the kitchen 1st. I was amazed at how it got the dull stuff off. I need a new floor as this vinal is 21 years, but until I do this has restored the clean and shine as best it can. Love it and it is as light as my olf stick mop.